TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from My Turbo Tax experience Everything I used was easy. I had no problems at all.
Date published: 2023-04-19
Rated 5 out of 5 by from Made it easy for a non computer guy I was so worried about my taxes for years but the step by step process allowed me to file on my own for the first time!!!
Date published: 2023-04-19
Rated 5 out of 5 by from great super fast, for me it was free, simple and self-explaining entries
Date published: 2023-04-19
Rated 5 out of 5 by from Very convenient! The simplicity of this program is awesome! It walks you through the process, step by step.
Date published: 2023-04-19
Rated 5 out of 5 by from completely free and Very easy Twenty minutes to answer all the questions and file. so easy to follow.
Date published: 2023-04-19
Rated 5 out of 5 by from Reliable and easy Reliable, quick and easy I've used it for years...
Date published: 2023-04-19
Rated 4 out of 5 by from Turbo Tax is really good, but can be confusing... Used Turbo Tax for 2 years now. Does a pretty good job. However, it can DEFINITELY be confusing to amatures. Definitely could be a little more user friendly. But for those who only will be using TurboTax for a Standard deduction... It fits the bill!
Date published: 2023-04-19
Rated 4 out of 5 by from Have used TT for years - this year was awkward Clumsier to use this year - the app went back to main page instead of walking through each option so it took awhile for me to be comfortable that I hadn't missed anything. I just found it harder to navigate this year but the help features were good, as usual and I was able to get it done. On the review, I had several items to fix but instead of showing me where I had missed them it just brought up the form and I had to decipher which item the overlooked box went to. Also, I miss the end feature where it compared your returns to similar other returns. It has been more user friendly previously.
Date published: 2023-04-19
Rated 1 out of 5 by from Year after year of utter frustration Every year I use Turbo Tax, and every year I get to the end an am not allowed to pay for turbo tax because of some glitch where my addresses don’t match. Last year I gave up trying to figure it out and had to switch products entirely. Should have started somewhere that wasn’t turbo tax this year.
Date published: 2023-04-19
Rated 1 out of 5 by from I was charged $126 after selecting to pay $59. I was charged incorrectly. The process itself was okay.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 572
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from My Turbo Tax experience Everything I used was easy. I had no problems at all.
Date published: 2023-04-19
Rated 5 out of 5 by from Made it easy for a non computer guy I was so worried about my taxes for years but the step by step process allowed me to file on my own for the first time!!!
Date published: 2023-04-19
Rated 5 out of 5 by from great super fast, for me it was free, simple and self-explaining entries
Date published: 2023-04-19
Rated 5 out of 5 by from Very convenient! The simplicity of this program is awesome! It walks you through the process, step by step.
Date published: 2023-04-19
Rated 5 out of 5 by from completely free and Very easy Twenty minutes to answer all the questions and file. so easy to follow.
Date published: 2023-04-19
Rated 5 out of 5 by from Reliable and easy Reliable, quick and easy I've used it for years...
Date published: 2023-04-19
Rated 4 out of 5 by from Turbo Tax is really good, but can be confusing... Used Turbo Tax for 2 years now. Does a pretty good job. However, it can DEFINITELY be confusing to amatures. Definitely could be a little more user friendly. But for those who only will be using TurboTax for a Standard deduction... It fits the bill!
Date published: 2023-04-19
Rated 4 out of 5 by from Have used TT for years - this year was awkward Clumsier to use this year - the app went back to main page instead of walking through each option so it took awhile for me to be comfortable that I hadn't missed anything. I just found it harder to navigate this year but the help features were good, as usual and I was able to get it done. On the review, I had several items to fix but instead of showing me where I had missed them it just brought up the form and I had to decipher which item the overlooked box went to. Also, I miss the end feature where it compared your returns to similar other returns. It has been more user friendly previously.
Date published: 2023-04-19
Rated 1 out of 5 by from Year after year of utter frustration Every year I use Turbo Tax, and every year I get to the end an am not allowed to pay for turbo tax because of some glitch where my addresses don’t match. Last year I gave up trying to figure it out and had to switch products entirely. Should have started somewhere that wasn’t turbo tax this year.
Date published: 2023-04-19
Rated 1 out of 5 by from I was charged $126 after selecting to pay $59. I was charged incorrectly. The process itself was okay.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 572