TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from Easy to use Great Product for me to use on the go and in a hurry
Date published: 2021-05-18
Rated 4 out of 5 by from Solid Easy to use. Some information I would expect to auto-populate, but beggers can't be chosers. Love the product. Used for years now.
Date published: 2021-05-18
Rated 5 out of 5 by from turbotax premier my experience was great in that turbo tax quickly notified me that the standard deduction was my best option thus saving me a lot of time.
Date published: 2021-05-18
Rated 4 out of 5 by from Every Year Gets Better I appreciate that each year Intuit works to make the walkthroughs easier to understand. What I don't appreciate is the constant upselling. Bleh.
Date published: 2021-05-18
Rated 2 out of 5 by from Hidden fees at every turn My return went from free to $200 to prepare after all the hidden fees. Every step added a fee. The most frustrating was the unadvertised $40 fee to deduct the cost from my return, a fee that TurboTax didn't notify me of until pages and pages later. I then had to backpedal 15 pages to change my selection to 'pay with card,' simply because they didn't advertise that fee up front (if they had, I wouldn't have made that selection). Average people with easy-to-file taxes deserve a simple, affordable way to fulfill their obligation to file. To be clear, the technical user experience of Turbo Tax is awesome--easy, quick, well designed, great UX, succinct explanations of each step. It is the pricing model's lack of transparency that made for a tough experience.
Date published: 2021-05-18
Rated 5 out of 5 by from Love My Turbo Tax Ease of navigation and user friendly. Had a great time using it. Wonderful experience
Date published: 2021-05-18
Rated 3 out of 5 by from worked for me Not a person computer but it worked so thats it but !
Date published: 2021-05-18
Rated 2 out of 5 by from Entering Business Medical Premiums was AWFUL ,I FINALLY found where to enter Self-Employed Medical Premiums, but when I went back to amend to amounts, it wouldn't let me. NOW I HAVE TO FIGURE IT OUT BY MYSELF AND AMEND MY RETURN
Date published: 2021-05-18
Rated 5 out of 5 by from Didn't know so easy Simple and easy step-by-step instructions for easy returns
Date published: 2021-05-18
Rated 2 out of 5 by from fees are out of hand the fees are getting a wee bit out of control. Won't be returning more than likely
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 572
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Easy to use Great Product for me to use on the go and in a hurry
Date published: 2021-05-18
Rated 4 out of 5 by from Solid Easy to use. Some information I would expect to auto-populate, but beggers can't be chosers. Love the product. Used for years now.
Date published: 2021-05-18
Rated 5 out of 5 by from turbotax premier my experience was great in that turbo tax quickly notified me that the standard deduction was my best option thus saving me a lot of time.
Date published: 2021-05-18
Rated 4 out of 5 by from Every Year Gets Better I appreciate that each year Intuit works to make the walkthroughs easier to understand. What I don't appreciate is the constant upselling. Bleh.
Date published: 2021-05-18
Rated 2 out of 5 by from Hidden fees at every turn My return went from free to $200 to prepare after all the hidden fees. Every step added a fee. The most frustrating was the unadvertised $40 fee to deduct the cost from my return, a fee that TurboTax didn't notify me of until pages and pages later. I then had to backpedal 15 pages to change my selection to 'pay with card,' simply because they didn't advertise that fee up front (if they had, I wouldn't have made that selection). Average people with easy-to-file taxes deserve a simple, affordable way to fulfill their obligation to file. To be clear, the technical user experience of Turbo Tax is awesome--easy, quick, well designed, great UX, succinct explanations of each step. It is the pricing model's lack of transparency that made for a tough experience.
Date published: 2021-05-18
Rated 5 out of 5 by from Love My Turbo Tax Ease of navigation and user friendly. Had a great time using it. Wonderful experience
Date published: 2021-05-18
Rated 3 out of 5 by from worked for me Not a person computer but it worked so thats it but !
Date published: 2021-05-18
Rated 2 out of 5 by from Entering Business Medical Premiums was AWFUL ,I FINALLY found where to enter Self-Employed Medical Premiums, but when I went back to amend to amounts, it wouldn't let me. NOW I HAVE TO FIGURE IT OUT BY MYSELF AND AMEND MY RETURN
Date published: 2021-05-18
Rated 5 out of 5 by from Didn't know so easy Simple and easy step-by-step instructions for easy returns
Date published: 2021-05-18
Rated 2 out of 5 by from fees are out of hand the fees are getting a wee bit out of control. Won't be returning more than likely
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 572