TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from Easy to use Great Product for me to use on the go and in a hurry
Date published: 2021-05-18
Rated 4 out of 5 by from Solid Easy to use. Some information I would expect to auto-populate, but beggers can't be chosers. Love the product. Used for years now.
Date published: 2021-05-18
Rated 5 out of 5 by from turbotax premier my experience was great in that turbo tax quickly notified me that the standard deduction was my best option thus saving me a lot of time.
Date published: 2021-05-18
Rated 4 out of 5 by from Every Year Gets Better I appreciate that each year Intuit works to make the walkthroughs easier to understand. What I don't appreciate is the constant upselling. Bleh.
Date published: 2021-05-18
Rated 2 out of 5 by from Hidden fees at every turn My return went from free to $200 to prepare after all the hidden fees. Every step added a fee. The most frustrating was the unadvertised $40 fee to deduct the cost from my return, a fee that TurboTax didn't notify me of until pages and pages later. I then had to backpedal 15 pages to change my selection to 'pay with card,' simply because they didn't advertise that fee up front (if they had, I wouldn't have made that selection). Average people with easy-to-file taxes deserve a simple, affordable way to fulfill their obligation to file. To be clear, the technical user experience of Turbo Tax is awesome--easy, quick, well designed, great UX, succinct explanations of each step. It is the pricing model's lack of transparency that made for a tough experience.
Date published: 2021-05-18
Rated 5 out of 5 by from Love My Turbo Tax Ease of navigation and user friendly. Had a great time using it. Wonderful experience
Date published: 2021-05-18
Rated 3 out of 5 by from worked for me Not a person computer but it worked so thats it but !
Date published: 2021-05-18
Rated 2 out of 5 by from Entering Business Medical Premiums was AWFUL ,I FINALLY found where to enter Self-Employed Medical Premiums, but when I went back to amend to amounts, it wouldn't let me. NOW I HAVE TO FIGURE IT OUT BY MYSELF AND AMEND MY RETURN
Date published: 2021-05-18
Rated 5 out of 5 by from Didn't know so easy Simple and easy step-by-step instructions for easy returns
Date published: 2021-05-18
Rated 2 out of 5 by from fees are out of hand the fees are getting a wee bit out of control. Won't be returning more than likely
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 572
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Easy to use Great Product for me to use on the go and in a hurry
Date published: 2021-05-18
Rated 4 out of 5 by from Solid Easy to use. Some information I would expect to auto-populate, but beggers can't be chosers. Love the product. Used for years now.
Date published: 2021-05-18
Rated 5 out of 5 by from turbotax premier my experience was great in that turbo tax quickly notified me that the standard deduction was my best option thus saving me a lot of time.
Date published: 2021-05-18
Rated 4 out of 5 by from Every Year Gets Better I appreciate that each year Intuit works to make the walkthroughs easier to understand. What I don't appreciate is the constant upselling. Bleh.
Date published: 2021-05-18
Rated 2 out of 5 by from Hidden fees at every turn My return went from free to $200 to prepare after all the hidden fees. Every step added a fee. The most frustrating was the unadvertised $40 fee to deduct the cost from my return, a fee that TurboTax didn't notify me of until pages and pages later. I then had to backpedal 15 pages to change my selection to 'pay with card,' simply because they didn't advertise that fee up front (if they had, I wouldn't have made that selection). Average people with easy-to-file taxes deserve a simple, affordable way to fulfill their obligation to file. To be clear, the technical user experience of Turbo Tax is awesome--easy, quick, well designed, great UX, succinct explanations of each step. It is the pricing model's lack of transparency that made for a tough experience.
Date published: 2021-05-18
Rated 5 out of 5 by from Love My Turbo Tax Ease of navigation and user friendly. Had a great time using it. Wonderful experience
Date published: 2021-05-18
Rated 3 out of 5 by from worked for me Not a person computer but it worked so thats it but !
Date published: 2021-05-18
Rated 2 out of 5 by from Entering Business Medical Premiums was AWFUL ,I FINALLY found where to enter Self-Employed Medical Premiums, but when I went back to amend to amounts, it wouldn't let me. NOW I HAVE TO FIGURE IT OUT BY MYSELF AND AMEND MY RETURN
Date published: 2021-05-18
Rated 5 out of 5 by from Didn't know so easy Simple and easy step-by-step instructions for easy returns
Date published: 2021-05-18
Rated 2 out of 5 by from fees are out of hand the fees are getting a wee bit out of control. Won't be returning more than likely
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 572