TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Awesome Love using turbo easy, fast and convenient.. ty turbo tax....
Date published: 2023-03-22
Rated 5 out of 5 by from TurboTax is wonderful! That was the very first time for me to do Taxes myself. And it was awesome! There was help and support on every other step! Thanks a lot!
Date published: 2023-03-22
Rated 5 out of 5 by from Turbo Tax is the Best I have used TurboTax for over a decade, first recommended to me by my CPA (former IRS revenue auditor) who did my business taxes for years as I traveled from State to State. He was truthful in telling me that he was only as good as the information I supplied him and all he did was input the numbers into a tax software program. He said the best, most up to date, user friendly, and all-encompassing of the most complicated situations was TurboTax. Other programs pale in comparison.
Date published: 2023-03-22
Rated 2 out of 5 by from Misinformation There wasn't a free option and I was forced to select the $59 deluxe option to file. I selected that since I couldn't move forward without selecting one. When I was getting closer to finishing my taxes, I noticed that there was a charge for $59 for my federal and $59 for my state. Which was not clearly stated when I was forced to select that option. I don't get why some of my peers don't have to pay the $59 and can use Turbotax for free. Why do I have to be forced to use 'deluxe' when I've filed for free in the past.
Date published: 2023-03-22
Rated 4 out of 5 by from TurboTax is good, better if they stopped upselling It’s getting easier to use every year - a combo of me knowing the platform and improvements. It would be helpful if they didn’t try to upsell their products repeatedly during the process.
Date published: 2023-03-22
Rated 5 out of 5 by from Helped me 100% made it easy It was great the rep was on point knew her stuff hands down and got me thru
Date published: 2023-03-22
Rated 5 out of 5 by from Great experience My husband passed away last year and wasn't sure what to do, Cynthia was a great help and very friendly and easy to tak to
Date published: 2023-03-22
Rated 4 out of 5 by from better than using someone else. You should be more upfront about your fee charges.
Date published: 2023-03-22
Rated 5 out of 5 by from My Taxes This is easy to use! I am always anxious when it comes to doing my taxes.
Date published: 2023-03-22
Rated 3 out of 5 by from It works ok way too expensive. I thought it was one price they ended with some larger amount
Date published: 2023-03-22
All TurboTax® Offerings Reviews - Page 5704
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Awesome Love using turbo easy, fast and convenient.. ty turbo tax....
Date published: 2023-03-22
Rated 5 out of 5 by from TurboTax is wonderful! That was the very first time for me to do Taxes myself. And it was awesome! There was help and support on every other step! Thanks a lot!
Date published: 2023-03-22
Rated 5 out of 5 by from Turbo Tax is the Best I have used TurboTax for over a decade, first recommended to me by my CPA (former IRS revenue auditor) who did my business taxes for years as I traveled from State to State. He was truthful in telling me that he was only as good as the information I supplied him and all he did was input the numbers into a tax software program. He said the best, most up to date, user friendly, and all-encompassing of the most complicated situations was TurboTax. Other programs pale in comparison.
Date published: 2023-03-22
Rated 2 out of 5 by from Misinformation There wasn't a free option and I was forced to select the $59 deluxe option to file. I selected that since I couldn't move forward without selecting one. When I was getting closer to finishing my taxes, I noticed that there was a charge for $59 for my federal and $59 for my state. Which was not clearly stated when I was forced to select that option. I don't get why some of my peers don't have to pay the $59 and can use Turbotax for free. Why do I have to be forced to use 'deluxe' when I've filed for free in the past.
Date published: 2023-03-22
Rated 4 out of 5 by from TurboTax is good, better if they stopped upselling It’s getting easier to use every year - a combo of me knowing the platform and improvements. It would be helpful if they didn’t try to upsell their products repeatedly during the process.
Date published: 2023-03-22
Rated 5 out of 5 by from Helped me 100% made it easy It was great the rep was on point knew her stuff hands down and got me thru
Date published: 2023-03-22
Rated 5 out of 5 by from Great experience My husband passed away last year and wasn't sure what to do, Cynthia was a great help and very friendly and easy to tak to
Date published: 2023-03-22
Rated 4 out of 5 by from better than using someone else. You should be more upfront about your fee charges.
Date published: 2023-03-22
Rated 5 out of 5 by from My Taxes This is easy to use! I am always anxious when it comes to doing my taxes.
Date published: 2023-03-22
Rated 3 out of 5 by from It works ok way too expensive. I thought it was one price they ended with some larger amount
Date published: 2023-03-22
All TurboTax® Offerings Reviews - Page 5704