TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Turbo Tax was Excellent Easy to navigate with the walk through. App was very helpful
Date published: 2023-03-23
Rated 4 out of 5 by from Some things to improve 1st - not all questions I had were tax related; they were tech questions. I called Intuit but there was no option to speak to a person and your FAQs didn't cover it. 2nd, you need to explain why so many 1040 forms were attached to the California 540.
Date published: 2023-03-23
Rated 5 out of 5 by from Can't Live Without It I use Turbo Tax Premiere every year. I love it, and I can't do our taxes without it.
Date published: 2023-03-23
Rated 5 out of 5 by from Very helpful for cheap Needed help understanding a part of my tax return answered
Date published: 2023-03-23
Rated 5 out of 5 by from 2022 turbo tax have been using turbo tax for a lot of years and though my taxes are a lot easier, since retiredly find the system to be very user friendly
Date published: 2023-03-23
Rated 5 out of 5 by from Torbo tax works great. Has all of the new forms Turbo tax is great. The only issue I had was after installing the program it did not ask me to log in or register. As a former user, I keep getting emails to log in and file even after filing. This is annoying
Date published: 2023-03-23
Rated 5 out of 5 by from great service the live help accountant, John, was incredibly helpful.
Date published: 2023-03-23
Rated 2 out of 5 by from Forced to Pay Fee I've used TurboTax for 8 years and never had a problem. This year when I went to pay with my debit card, it said it "hit a snag" and couldn't retrieve my information. I tried multiple times. I even transferred more money into my account in case there was some hold they were trying to put on there. I selected "Pay With My Refund", which I have never done because it charges an additional fee, but I thought I could select that to exit the screen and start over. When I tried to edit this selection, it came up with the message that it couldn't access my information and wouldn't let me change my payment option. I was forced to pay the additional processing fee or start completely over. This has never happened before and I am unhappy. I won't use TurboTax next year.
Date published: 2023-03-23
Rated 5 out of 5 by from Extremely Helpful Turbo Tax makes preparing and filing my taxes easy, especially downloading complex mutual fund and IRA data. It's like having an accountant at my fingertips. I have been using TurboTax for many years and am very happy and satisfied with it.
Date published: 2023-03-23
Rated 5 out of 5 by from I Love Turbotax I really appreciate the live help I received on my questions.
Date published: 2023-03-23
All TurboTax® Offerings Reviews - Page 5626
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax was Excellent Easy to navigate with the walk through. App was very helpful
Date published: 2023-03-23
Rated 4 out of 5 by from Some things to improve 1st - not all questions I had were tax related; they were tech questions. I called Intuit but there was no option to speak to a person and your FAQs didn't cover it. 2nd, you need to explain why so many 1040 forms were attached to the California 540.
Date published: 2023-03-23
Rated 5 out of 5 by from Can't Live Without It I use Turbo Tax Premiere every year. I love it, and I can't do our taxes without it.
Date published: 2023-03-23
Rated 5 out of 5 by from Very helpful for cheap Needed help understanding a part of my tax return answered
Date published: 2023-03-23
Rated 5 out of 5 by from 2022 turbo tax have been using turbo tax for a lot of years and though my taxes are a lot easier, since retiredly find the system to be very user friendly
Date published: 2023-03-23
Rated 5 out of 5 by from Torbo tax works great. Has all of the new forms Turbo tax is great. The only issue I had was after installing the program it did not ask me to log in or register. As a former user, I keep getting emails to log in and file even after filing. This is annoying
Date published: 2023-03-23
Rated 5 out of 5 by from great service the live help accountant, John, was incredibly helpful.
Date published: 2023-03-23
Rated 2 out of 5 by from Forced to Pay Fee I've used TurboTax for 8 years and never had a problem. This year when I went to pay with my debit card, it said it "hit a snag" and couldn't retrieve my information. I tried multiple times. I even transferred more money into my account in case there was some hold they were trying to put on there. I selected "Pay With My Refund", which I have never done because it charges an additional fee, but I thought I could select that to exit the screen and start over. When I tried to edit this selection, it came up with the message that it couldn't access my information and wouldn't let me change my payment option. I was forced to pay the additional processing fee or start completely over. This has never happened before and I am unhappy. I won't use TurboTax next year.
Date published: 2023-03-23
Rated 5 out of 5 by from Extremely Helpful Turbo Tax makes preparing and filing my taxes easy, especially downloading complex mutual fund and IRA data. It's like having an accountant at my fingertips. I have been using TurboTax for many years and am very happy and satisfied with it.
Date published: 2023-03-23
Rated 5 out of 5 by from I Love Turbotax I really appreciate the live help I received on my questions.
Date published: 2023-03-23
All TurboTax® Offerings Reviews - Page 5626