TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from My Live Helper Was Awesome! It was my first time doing my taxes alone and I had some difficulty at first with an HSA form but my live helper was awesome and talked me through everything for nearly an hour.
Date published: 2023-03-24
Rated 1 out of 5 by from Overcharged me I needed the most basic TurboTax form and instead they charged me for the deluxe and then another Colorado fee resulting in a $120 fee. They didn’t allow me to go back and give me a refund. They also payed automatically after I put in my card information (without me manually clicking to pay)
Date published: 2023-03-24
Rated 4 out of 5 by from Gets the job done Used to be very inexpensive and now is quite high for just a basic return. Still is nice to do everything whenever you want and at home. Still cheaper than meeting with traditional tax company/person. Just miss the cheap version.
Date published: 2023-03-24
Rated 5 out of 5 by from I like Turbotax Interview is great. I have used Turbotax for years.
Date published: 2023-03-24
Rated 5 out of 5 by from Turbo Tax is awesome It has been very easy and effective over the last several years
Date published: 2023-03-24
Rated 5 out of 5 by from Nicely done! The older i get the more complicated my tax's, worked right through them one step at a time using Turbo Tax
Date published: 2023-03-24
Rated 1 out of 5 by from Used Turbo Premier - Not user friendly, had to contact your reps twice. Took lots of time and I left feeling tired and depleted -- and certainly not very smart.
Date published: 2023-03-24
Rated 5 out of 5 by from Easy use Everything went smooth and quickly, a little problem with e file so just went simply to mail
Date published: 2023-03-24
Rated 5 out of 5 by from Pretty good, but desktop version easier to underst Harder to work with online version than desktop version since it does not show the taxes according to IRS forms.
Date published: 2023-03-24
Rated 5 out of 5 by from Very Professional The experience with the expert was phenomenal. Very patient and Knowledgeable
Date published: 2023-03-24
All TurboTax® Offerings Reviews - Page 5511
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from My Live Helper Was Awesome! It was my first time doing my taxes alone and I had some difficulty at first with an HSA form but my live helper was awesome and talked me through everything for nearly an hour.
Date published: 2023-03-24
Rated 1 out of 5 by from Overcharged me I needed the most basic TurboTax form and instead they charged me for the deluxe and then another Colorado fee resulting in a $120 fee. They didn’t allow me to go back and give me a refund. They also payed automatically after I put in my card information (without me manually clicking to pay)
Date published: 2023-03-24
Rated 4 out of 5 by from Gets the job done Used to be very inexpensive and now is quite high for just a basic return. Still is nice to do everything whenever you want and at home. Still cheaper than meeting with traditional tax company/person. Just miss the cheap version.
Date published: 2023-03-24
Rated 5 out of 5 by from I like Turbotax Interview is great. I have used Turbotax for years.
Date published: 2023-03-24
Rated 5 out of 5 by from Turbo Tax is awesome It has been very easy and effective over the last several years
Date published: 2023-03-24
Rated 5 out of 5 by from Nicely done! The older i get the more complicated my tax's, worked right through them one step at a time using Turbo Tax
Date published: 2023-03-24
Rated 1 out of 5 by from Used Turbo Premier - Not user friendly, had to contact your reps twice. Took lots of time and I left feeling tired and depleted -- and certainly not very smart.
Date published: 2023-03-24
Rated 5 out of 5 by from Easy use Everything went smooth and quickly, a little problem with e file so just went simply to mail
Date published: 2023-03-24
Rated 5 out of 5 by from Pretty good, but desktop version easier to underst Harder to work with online version than desktop version since it does not show the taxes according to IRS forms.
Date published: 2023-03-24
Rated 5 out of 5 by from Very Professional The experience with the expert was phenomenal. Very patient and Knowledgeable
Date published: 2023-03-24
All TurboTax® Offerings Reviews - Page 5511