TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Excellent tax help from Adaronke and Seana Seana and Adaronke helped us with some questions in a friendly, professional manor. We really appreciate the tax professionals on your app. Thank you so much. Karen McFarlane
Date published: 2023-03-30
Rated 4 out of 5 by from I got a surprise Taxes were easy to file using Turbo Tax however at the end I got a surprise when I was charged for $59 twice for federal and state taxes. I didn't see anything that stated I would be charged for both returns. I was lead to believe that one charge was for the whole service.
Date published: 2023-03-30
Rated 5 out of 5 by from Turbo Tax shine again Love the ability to being in previous years tax info as a time saver and a guide for this year's filing.
Date published: 2023-03-30
Rated 5 out of 5 by from Easy to use software! Love the step by step instruction and clarification it provides
Date published: 2023-03-30
Rated 4 out of 5 by from Not bad, but sometimes quirky. The reps had a hard time figuring out why I did not qualify for the Savings Credit f8880. However, the last rep Apriel, figured it out.
Date published: 2023-03-30
Rated 1 out of 5 by from Turbo Tax I was charge $157.00 for doing the work after I declined the upgrade. I file a 1040 I could have gone to a regular tax preparer and been charged $25.00
Date published: 2023-03-30
Rated 5 out of 5 by from Easy and Fast! We've been using TT for years with our businesses. It is SO easy to navigate! When you have a question, they have ALL the answers. Helps give you the MAX refund with your kids/daycare. Highly recommend.
Date published: 2023-03-30
Rated 5 out of 5 by from Easy To Understand This is my 3rd year using Turbo Tax. They make the process easy to understand, their forms mimic the forms that are sent out and they include things like the box numbers to help you know exactly where to find the information. They also preemptively answer many questions that you're likely to have before you have a chance to worry about them. This is truly a site set up for common people to use and understand complex topics.
Date published: 2023-03-30
Rated 4 out of 5 by from quick and painless filing was easy return got rejected and turbotax called me to help fix the problem...I was amazed that they cared...the live member I spoke to was fantastic and very helpful(I forgot his name)
Date published: 2023-03-30
Rated 5 out of 5 by from Turbo Tax is quick and efficient Great love the new updates the race gives you a goal to complete returns in one process thank you
Date published: 2023-03-30
All TurboTax® Offerings Reviews - Page 5317
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Excellent tax help from Adaronke and Seana Seana and Adaronke helped us with some questions in a friendly, professional manor. We really appreciate the tax professionals on your app. Thank you so much. Karen McFarlane
Date published: 2023-03-30
Rated 4 out of 5 by from I got a surprise Taxes were easy to file using Turbo Tax however at the end I got a surprise when I was charged for $59 twice for federal and state taxes. I didn't see anything that stated I would be charged for both returns. I was lead to believe that one charge was for the whole service.
Date published: 2023-03-30
Rated 5 out of 5 by from Turbo Tax shine again Love the ability to being in previous years tax info as a time saver and a guide for this year's filing.
Date published: 2023-03-30
Rated 5 out of 5 by from Easy to use software! Love the step by step instruction and clarification it provides
Date published: 2023-03-30
Rated 4 out of 5 by from Not bad, but sometimes quirky. The reps had a hard time figuring out why I did not qualify for the Savings Credit f8880. However, the last rep Apriel, figured it out.
Date published: 2023-03-30
Rated 1 out of 5 by from Turbo Tax I was charge $157.00 for doing the work after I declined the upgrade. I file a 1040 I could have gone to a regular tax preparer and been charged $25.00
Date published: 2023-03-30
Rated 5 out of 5 by from Easy and Fast! We've been using TT for years with our businesses. It is SO easy to navigate! When you have a question, they have ALL the answers. Helps give you the MAX refund with your kids/daycare. Highly recommend.
Date published: 2023-03-30
Rated 5 out of 5 by from Easy To Understand This is my 3rd year using Turbo Tax. They make the process easy to understand, their forms mimic the forms that are sent out and they include things like the box numbers to help you know exactly where to find the information. They also preemptively answer many questions that you're likely to have before you have a chance to worry about them. This is truly a site set up for common people to use and understand complex topics.
Date published: 2023-03-30
Rated 4 out of 5 by from quick and painless filing was easy return got rejected and turbotax called me to help fix the problem...I was amazed that they cared...the live member I spoke to was fantastic and very helpful(I forgot his name)
Date published: 2023-03-30
Rated 5 out of 5 by from Turbo Tax is quick and efficient Great love the new updates the race gives you a goal to complete returns in one process thank you
Date published: 2023-03-30
All TurboTax® Offerings Reviews - Page 5317