TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to use Finished my return in less than an hour and questions were intuitive.
Date published: 2023-03-26
Rated 5 out of 5 by from Unexpected Ease on a very complicated tax year I had many variables this tax year that were outside my comfort level to self-file, i.e IRA early withdrawal, rollover, and first-time home purchase, however ended up completing my return with the self-file option due to turbo tax answering all my questions through their built in questions. Impressive.
Date published: 2023-03-26
Rated 5 out of 5 by from We love you Turbo Tax! Thank you for always making our tax preparation smooth and easy!
Date published: 2023-03-26
Rated 4 out of 5 by from Getting it Done! Easy and fast , would like to talk to someone esp when I had to upgrade
Date published: 2023-03-26
Rated 4 out of 5 by from Premier needs start option Take Standard deduction Premier needs a option at the beginning to take the Standard Deduction and not have to itemize. I use Premier because I trade stocks and it can import all the info from my broker. Other than that I only need to review deductions I can take if I don't itemize. I never have enough itemized deductions anymore. I have no Mortgage, and they have raise the Standard Deduction so high it's always the best for me. And then I do my Son's taxes on Premier and he never has enough to itemize either. Thank YOU.
Date published: 2023-03-26
Rated 5 out of 5 by from TURBO TAX IS AMAZING SO EASY I KEEP COMING BACK, 8 YEARS PLUS AND ALWAYS GETTING BETTER
Date published: 2023-03-26
Rated 5 out of 5 by from TURBO TAX IS SO CONVIENIENT I HAVE ALWAYS HAD GREAT EXPERIENCE AND BEEN USING TUBO FOR 6 YEARS
Date published: 2023-03-26
Rated 5 out of 5 by from So grateful! I'm so glad to have help with taxes - i've never understood them and TurboTax walks me through the whole process in a way that makes sense and is super simple!!
Date published: 2023-03-26
Rated 1 out of 5 by from Not what it used to be..... I have used you for years, even bragged about how great you were and how I loved using you but those days are long gone. 2023 is the second year I attempted to use e-file, only to encounter so many issues I filed by mail in spite of my best efforts. This year, I used e-file for my federal return to only receive an almost immediate email that my return had been rejected because of my e-file PIN. I will be using regular USPS mail to file my federal return. Using e-file for my state return was even worse. I decided to accept the $25 e-file fee for my state return, opting to pay with my credit card to avoid the $40 processing fee (seriously--$40???). I left my tax return and input my account information to access my INTUIT account for the $25 credit card charge only to be told- repeatedly- to TRY AGAIN or TRY LATER. Over the course of several hours (had other things to do today), I tried numerous times to access my INTUIT account and process my card for the $25 state filing fee. Just before dinner, I gave up, printed my returns and will use regular USPS to file my returns the old fashioned way. USPS will give me a dated receipt and verification of delivery. I have used you for years but this may be last time--you used to be great, now you are less than mediocre. Really sad.
Date published: 2023-03-26
Rated 1 out of 5 by from My opinion has weakened over the years Over the years my experience with TurboTax has steadily gotten worse. Every other page they are trying to make me by services that I don't want. When I tried to delete a form that I didn't need (they required me to buy a specific product even though there was nothing for me to report on that form), I still had to pay for the product. This is also the first year that I had to pay for my state returns to be filed. And, I'm so glad I read the fine print, using my refund to pay the fees is possible IF I agree to further surcharge! Nickle-and-diming isn't a good look on any company. I really don't feel like I got the service I paid for this year.
Date published: 2023-03-26
All TurboTax® Offerings Reviews - Page 5302
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to use Finished my return in less than an hour and questions were intuitive.
Date published: 2023-03-26
Rated 5 out of 5 by from Unexpected Ease on a very complicated tax year I had many variables this tax year that were outside my comfort level to self-file, i.e IRA early withdrawal, rollover, and first-time home purchase, however ended up completing my return with the self-file option due to turbo tax answering all my questions through their built in questions. Impressive.
Date published: 2023-03-26
Rated 5 out of 5 by from We love you Turbo Tax! Thank you for always making our tax preparation smooth and easy!
Date published: 2023-03-26
Rated 4 out of 5 by from Getting it Done! Easy and fast , would like to talk to someone esp when I had to upgrade
Date published: 2023-03-26
Rated 4 out of 5 by from Premier needs start option Take Standard deduction Premier needs a option at the beginning to take the Standard Deduction and not have to itemize. I use Premier because I trade stocks and it can import all the info from my broker. Other than that I only need to review deductions I can take if I don't itemize. I never have enough itemized deductions anymore. I have no Mortgage, and they have raise the Standard Deduction so high it's always the best for me. And then I do my Son's taxes on Premier and he never has enough to itemize either. Thank YOU.
Date published: 2023-03-26
Rated 5 out of 5 by from TURBO TAX IS AMAZING SO EASY I KEEP COMING BACK, 8 YEARS PLUS AND ALWAYS GETTING BETTER
Date published: 2023-03-26
Rated 5 out of 5 by from TURBO TAX IS SO CONVIENIENT I HAVE ALWAYS HAD GREAT EXPERIENCE AND BEEN USING TUBO FOR 6 YEARS
Date published: 2023-03-26
Rated 5 out of 5 by from So grateful! I'm so glad to have help with taxes - i've never understood them and TurboTax walks me through the whole process in a way that makes sense and is super simple!!
Date published: 2023-03-26
Rated 1 out of 5 by from Not what it used to be..... I have used you for years, even bragged about how great you were and how I loved using you but those days are long gone. 2023 is the second year I attempted to use e-file, only to encounter so many issues I filed by mail in spite of my best efforts. This year, I used e-file for my federal return to only receive an almost immediate email that my return had been rejected because of my e-file PIN. I will be using regular USPS mail to file my federal return. Using e-file for my state return was even worse. I decided to accept the $25 e-file fee for my state return, opting to pay with my credit card to avoid the $40 processing fee (seriously--$40???). I left my tax return and input my account information to access my INTUIT account for the $25 credit card charge only to be told- repeatedly- to TRY AGAIN or TRY LATER. Over the course of several hours (had other things to do today), I tried numerous times to access my INTUIT account and process my card for the $25 state filing fee. Just before dinner, I gave up, printed my returns and will use regular USPS to file my returns the old fashioned way. USPS will give me a dated receipt and verification of delivery. I have used you for years but this may be last time--you used to be great, now you are less than mediocre. Really sad.
Date published: 2023-03-26
Rated 1 out of 5 by from My opinion has weakened over the years Over the years my experience with TurboTax has steadily gotten worse. Every other page they are trying to make me by services that I don't want. When I tried to delete a form that I didn't need (they required me to buy a specific product even though there was nothing for me to report on that form), I still had to pay for the product. This is also the first year that I had to pay for my state returns to be filed. And, I'm so glad I read the fine print, using my refund to pay the fees is possible IF I agree to further surcharge! Nickle-and-diming isn't a good look on any company. I really don't feel like I got the service I paid for this year.
Date published: 2023-03-26
All TurboTax® Offerings Reviews - Page 5302