TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Great program to use The explanation boxes are very helpful!! The offers for the extra help are great!!
Date published: 2023-03-26
Rated 2 out of 5 by from Getting worse every year I've used TurboTax (paid) version for 15 years. This year was by far the worst year ever. Download and install speed was so slow. Updates were ridiculous. It took almost 2 hours for my initial update. Then a week later, same thing. Why would I need an update a week later?? Wisconsin version was lousy -- it kept generating an error that was due to TT loading a value from my form last year. I couldn't remove or correct this value and it held me hostage from filing my taxes until the error was corrected. I called TT for help an they were useless. Hung up and figured it out myself. I'm been loyal to TT for years and not a typical complainer but I was VERY disappointed in this year's experience. TT -- do better!!!
Date published: 2023-03-26
Rated 5 out of 5 by from This was easy These simple step allowed us to finish in a day. The instructions were easy to follow and understand. the help buttons were informative.
Date published: 2023-03-26
Rated 5 out of 5 by from I wouldn't file my taxes any other way Easy to use. Using search helps me to find where to put entries if I discover paperwork along the way. I feel confident all topics were covered.
Date published: 2023-03-26
Rated 5 out of 5 by from turbo is great and easy was fast and easy got a good refund no issues recommend
Date published: 2023-03-26
Rated 5 out of 5 by from TurboTax is awesome as ever! It took 3.5 hours, but I got it done. My taxes are a little complicated, so it always takes a long time, but TurboTax asked me all the right questions and provided guidance and assurance every step of the way.
Date published: 2023-03-26
Rated 5 out of 5 by from Excellent Product It made my job very easy when filing my tax return.
Date published: 2023-03-26
Rated 3 out of 5 by from NO Support for Louisiana R10606 Form For the last 3 years I have had the disappointment of TurboTax (which bills itself as THE Do it yourself tax Software) not supporting Louisiana Form R10606 Supplemental Worksheet for Credit for State Taxes paid to other states. This applies to Louisiana full time residents who work part time in other states as non-residents of those states. Although the Tax Software performs the calculations to allow you to get credit for taxes paid to other states, it SIMPLY WILL NOT PRINT OUT THE R10606 Form within your tax return. So when you e-file your Louisiana Tax Return, the Louisiana Tax Revenue office has to send you a letter requesting the missing R10606 Form otherwise they will not credit you the taxes you paid to other states and thus increasing your tax liability by you being double taxed. This results in you having to download this form, performing the calculations yourself and then mailing back your full Federal, Louisiana and other state return to the Louisiana Revenue office and wait for them to accept it manually. The ridiculous thing is that the TurboTax software performs the calculations, it just won't print out the R10606 form and include it as part of all the other forms it lists as backup for your tax return. This seems like such as easy fix considering the calculations are already being made. With Federal Premium and 2 States I am paying $248.25. It is ridiculous that TurboTax will not correct such a simple oversight and cause so much grief and additional work for their customers.
Date published: 2023-03-26
Rated 5 out of 5 by from Tubo zTax is great Five Stars they made it so easy..I've always used turbotax year after year
Date published: 2023-03-26
Rated 5 out of 5 by from 2022 return We were able to easily follow the directions and complete our own return.
Date published: 2023-03-26
All TurboTax® Offerings Reviews - Page 5293
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great program to use The explanation boxes are very helpful!! The offers for the extra help are great!!
Date published: 2023-03-26
Rated 2 out of 5 by from Getting worse every year I've used TurboTax (paid) version for 15 years. This year was by far the worst year ever. Download and install speed was so slow. Updates were ridiculous. It took almost 2 hours for my initial update. Then a week later, same thing. Why would I need an update a week later?? Wisconsin version was lousy -- it kept generating an error that was due to TT loading a value from my form last year. I couldn't remove or correct this value and it held me hostage from filing my taxes until the error was corrected. I called TT for help an they were useless. Hung up and figured it out myself. I'm been loyal to TT for years and not a typical complainer but I was VERY disappointed in this year's experience. TT -- do better!!!
Date published: 2023-03-26
Rated 5 out of 5 by from This was easy These simple step allowed us to finish in a day. The instructions were easy to follow and understand. the help buttons were informative.
Date published: 2023-03-26
Rated 5 out of 5 by from I wouldn't file my taxes any other way Easy to use. Using search helps me to find where to put entries if I discover paperwork along the way. I feel confident all topics were covered.
Date published: 2023-03-26
Rated 5 out of 5 by from turbo is great and easy was fast and easy got a good refund no issues recommend
Date published: 2023-03-26
Rated 5 out of 5 by from TurboTax is awesome as ever! It took 3.5 hours, but I got it done. My taxes are a little complicated, so it always takes a long time, but TurboTax asked me all the right questions and provided guidance and assurance every step of the way.
Date published: 2023-03-26
Rated 5 out of 5 by from Excellent Product It made my job very easy when filing my tax return.
Date published: 2023-03-26
Rated 3 out of 5 by from NO Support for Louisiana R10606 Form For the last 3 years I have had the disappointment of TurboTax (which bills itself as THE Do it yourself tax Software) not supporting Louisiana Form R10606 Supplemental Worksheet for Credit for State Taxes paid to other states. This applies to Louisiana full time residents who work part time in other states as non-residents of those states. Although the Tax Software performs the calculations to allow you to get credit for taxes paid to other states, it SIMPLY WILL NOT PRINT OUT THE R10606 Form within your tax return. So when you e-file your Louisiana Tax Return, the Louisiana Tax Revenue office has to send you a letter requesting the missing R10606 Form otherwise they will not credit you the taxes you paid to other states and thus increasing your tax liability by you being double taxed. This results in you having to download this form, performing the calculations yourself and then mailing back your full Federal, Louisiana and other state return to the Louisiana Revenue office and wait for them to accept it manually. The ridiculous thing is that the TurboTax software performs the calculations, it just won't print out the R10606 form and include it as part of all the other forms it lists as backup for your tax return. This seems like such as easy fix considering the calculations are already being made. With Federal Premium and 2 States I am paying $248.25. It is ridiculous that TurboTax will not correct such a simple oversight and cause so much grief and additional work for their customers.
Date published: 2023-03-26
Rated 5 out of 5 by from Tubo zTax is great Five Stars they made it so easy..I've always used turbotax year after year
Date published: 2023-03-26
Rated 5 out of 5 by from 2022 return We were able to easily follow the directions and complete our own return.
Date published: 2023-03-26
All TurboTax® Offerings Reviews - Page 5293