TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from I can't imagine tax time without TurboTax! Even though I used TurboTax last year, my daughter provided most of my help. So this year I was on my own and faced the task by myself. Turns out it went much smoother than I thought it would. The online hand-holding and encouragement of the TurboTax team made things go way better than I thought they might.
Date published: 2023-03-28
Rated 5 out of 5 by from Easy Love that I don't have to look for last years numbers. Straightforward program.
Date published: 2023-03-28
Rated 3 out of 5 by from OK - BUT CUMBERSOME TOOK A LOT LONGER THAN EXPECTED. NO SHORTCUTS TO MANUALLY PUT IN DATA. THE DIRECT 'GET' DIDNT WORK FOR MY ACCOUNTS AT STOCK BROKERS. DIFFICULT TO REVIEW FORMS WITHOUT TOTALLY FINISHING, AS NO WAY TO ACCESS. -
Date published: 2023-03-28
Rated 1 out of 5 by from Live Assist is DOA Case:1517196076 Chat is incredibly slow, I received an email that the case was closed before the service rep even started answering the question. The service rep did not read my initial query so I had to repeat it. (Why ask for me to explain the problem if they can't be bothered to read it), did not understand questions that were asked, responded with quotes around clearly canned responses, did not understand questions. Terrible experience, and to think I pay extra now for it!
Date published: 2023-03-28
Rated 3 out of 5 by from Review of 2022 experience I was not happy with the HSA section of turbo tax. I was being told that I owed tax, with very little help or information of how to avoid the tax that should be non-taxable. Finally after several times going through the same cycle I had the option to complete form 8889. It would have been nice when Turbo said taxes were owed, that it would also say that the form would be available to complete. I contacted an accountant, human resources, payroll to find out on my own what was needed to not be taxed.
Date published: 2023-03-28
Rated 5 out of 5 by from hard to navigate! very confusing to use and locate after downloading to my apple laptop
Date published: 2023-03-28
Rated 4 out of 5 by from Quick and thorough Fast and easy with help from quick books. Asked questions and explained things in a way I could understand.
Date published: 2023-03-28
Rated 4 out of 5 by from Turbo Tax helps with each step Turbo Tax helps you with each step of the process. I will ask questions multiple times for accuracy. I appreciate that it downloads information from previous year and loads it for you.
Date published: 2023-03-28
Rated 3 out of 5 by from Getting more expensive every year For a free site it sure is costing a pretty penny.
Date published: 2023-03-28
Rated 5 out of 5 by from Turbo Tax is great and easy to use So much easier than other tax software. Will never use another tax software again.
Date published: 2023-03-28
All TurboTax® Offerings Reviews - Page 5142
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from I can't imagine tax time without TurboTax! Even though I used TurboTax last year, my daughter provided most of my help. So this year I was on my own and faced the task by myself. Turns out it went much smoother than I thought it would. The online hand-holding and encouragement of the TurboTax team made things go way better than I thought they might.
Date published: 2023-03-28
Rated 5 out of 5 by from Easy Love that I don't have to look for last years numbers. Straightforward program.
Date published: 2023-03-28
Rated 3 out of 5 by from OK - BUT CUMBERSOME TOOK A LOT LONGER THAN EXPECTED. NO SHORTCUTS TO MANUALLY PUT IN DATA. THE DIRECT 'GET' DIDNT WORK FOR MY ACCOUNTS AT STOCK BROKERS. DIFFICULT TO REVIEW FORMS WITHOUT TOTALLY FINISHING, AS NO WAY TO ACCESS. -
Date published: 2023-03-28
Rated 1 out of 5 by from Live Assist is DOA Case:1517196076 Chat is incredibly slow, I received an email that the case was closed before the service rep even started answering the question. The service rep did not read my initial query so I had to repeat it. (Why ask for me to explain the problem if they can't be bothered to read it), did not understand questions that were asked, responded with quotes around clearly canned responses, did not understand questions. Terrible experience, and to think I pay extra now for it!
Date published: 2023-03-28
Rated 3 out of 5 by from Review of 2022 experience I was not happy with the HSA section of turbo tax. I was being told that I owed tax, with very little help or information of how to avoid the tax that should be non-taxable. Finally after several times going through the same cycle I had the option to complete form 8889. It would have been nice when Turbo said taxes were owed, that it would also say that the form would be available to complete. I contacted an accountant, human resources, payroll to find out on my own what was needed to not be taxed.
Date published: 2023-03-28
Rated 5 out of 5 by from hard to navigate! very confusing to use and locate after downloading to my apple laptop
Date published: 2023-03-28
Rated 4 out of 5 by from Quick and thorough Fast and easy with help from quick books. Asked questions and explained things in a way I could understand.
Date published: 2023-03-28
Rated 4 out of 5 by from Turbo Tax helps with each step Turbo Tax helps you with each step of the process. I will ask questions multiple times for accuracy. I appreciate that it downloads information from previous year and loads it for you.
Date published: 2023-03-28
Rated 3 out of 5 by from Getting more expensive every year For a free site it sure is costing a pretty penny.
Date published: 2023-03-28
Rated 5 out of 5 by from Turbo Tax is great and easy to use So much easier than other tax software. Will never use another tax software again.
Date published: 2023-03-28
All TurboTax® Offerings Reviews - Page 5142