TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Awesome Application Very easy to use and helps guide new customers with answer to questions.
Date published: 2023-03-29
Rated 4 out of 5 by from Good job, everyone. Mostly smooth interface and questions within the programs. One improvement to consider: In the interview for MA taxes, under healthcare, it asks for information from a form 1099-HC. Even if you never received one, you must enter the information regarding your health care coverage. If you did not receive the document, when you are asked for the Federal ID number for your insurance, it is confusing. There is no information regarding that from my insurance company, and they don't even issue 1099-HC's when requested. I finally reached the MA DOR and they explained that the Federal ID number, in this case, was my employer's EIN, since they were providing the policy. There is currently no useful information within the program(s) regarding this situation. It should be thoroughly checked out by Turbo Tax tax experts and programmers, who should provide a lot of guidance in this area. You are not able to e-file your MA return without the insurance information.
Date published: 2023-03-29
Rated 5 out of 5 by from Turbo Tax 2022 Turbo Tax makes filing taxes a breeze, liked the learn more tips.
Date published: 2023-03-29
Rated 1 out of 5 by from Awesome Not good not good not gooooooooood no gooooooooooo
Date published: 2023-03-29
Rated 5 out of 5 by from Very Easy! Very easy to use. Love that it importants everything for you.
Date published: 2023-03-29
Rated 5 out of 5 by from Awesome Simple and effective. Do not have to worry about missing certain items.
Date published: 2023-03-29
Rated 5 out of 5 by from Always a pleasure I've been a TurboTax customer since the beginning and have always been a fan. I've convinced MANY to switch over and do it themselves. Of course they get nervous but then I explain our various and complex tax situations that have all been super smooth and EASY with TurboTax. Thank you for being AWESOME all these years!
Date published: 2023-03-29
Rated 5 out of 5 by from TurboTax is tops! I needed some extra help this year, and the TurboTax chat personnel were extremely helpful, especially Michael. He went out of his way to make sure I understood and did everything just right.
Date published: 2023-03-29
Rated 5 out of 5 by from TurboTax is a great tool, I have used it for years I appreciate the patience and help of your consultants. She (Angela) is patient helpful walked me thru parts of it step by step. She never pushed or rushed me.
Date published: 2023-03-29
Rated 3 out of 5 by from Turbo Tax cumbersome Start up poor. Why do I have to enter code (I got CD version) AFTER I already entered to load program on computer. Cumbersome. Why must I update the Program during start up. It used to be I could skip the updates until I was wrapping up. Oh and forget the 4-6 minutes time for update...try an hour or more...
Date published: 2023-03-29
All TurboTax® Offerings Reviews - Page 5050
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Awesome Application Very easy to use and helps guide new customers with answer to questions.
Date published: 2023-03-29
Rated 4 out of 5 by from Good job, everyone. Mostly smooth interface and questions within the programs. One improvement to consider: In the interview for MA taxes, under healthcare, it asks for information from a form 1099-HC. Even if you never received one, you must enter the information regarding your health care coverage. If you did not receive the document, when you are asked for the Federal ID number for your insurance, it is confusing. There is no information regarding that from my insurance company, and they don't even issue 1099-HC's when requested. I finally reached the MA DOR and they explained that the Federal ID number, in this case, was my employer's EIN, since they were providing the policy. There is currently no useful information within the program(s) regarding this situation. It should be thoroughly checked out by Turbo Tax tax experts and programmers, who should provide a lot of guidance in this area. You are not able to e-file your MA return without the insurance information.
Date published: 2023-03-29
Rated 5 out of 5 by from Turbo Tax 2022 Turbo Tax makes filing taxes a breeze, liked the learn more tips.
Date published: 2023-03-29
Rated 1 out of 5 by from Awesome Not good not good not gooooooooood no gooooooooooo
Date published: 2023-03-29
Rated 5 out of 5 by from Very Easy! Very easy to use. Love that it importants everything for you.
Date published: 2023-03-29
Rated 5 out of 5 by from Awesome Simple and effective. Do not have to worry about missing certain items.
Date published: 2023-03-29
Rated 5 out of 5 by from Always a pleasure I've been a TurboTax customer since the beginning and have always been a fan. I've convinced MANY to switch over and do it themselves. Of course they get nervous but then I explain our various and complex tax situations that have all been super smooth and EASY with TurboTax. Thank you for being AWESOME all these years!
Date published: 2023-03-29
Rated 5 out of 5 by from TurboTax is tops! I needed some extra help this year, and the TurboTax chat personnel were extremely helpful, especially Michael. He went out of his way to make sure I understood and did everything just right.
Date published: 2023-03-29
Rated 5 out of 5 by from TurboTax is a great tool, I have used it for years I appreciate the patience and help of your consultants. She (Angela) is patient helpful walked me thru parts of it step by step. She never pushed or rushed me.
Date published: 2023-03-29
Rated 3 out of 5 by from Turbo Tax cumbersome Start up poor. Why do I have to enter code (I got CD version) AFTER I already entered to load program on computer. Cumbersome. Why must I update the Program during start up. It used to be I could skip the updates until I was wrapping up. Oh and forget the 4-6 minutes time for update...try an hour or more...
Date published: 2023-03-29
All TurboTax® Offerings Reviews - Page 5050