TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Easy to use Excellent product, however need more info. on how to correct an error (i.e show what form and what line etc...)
Date published: 2023-03-30
Rated 5 out of 5 by from Expert was awesome (Angela) Angela was so patient, knowledgeable and has a great attitude.
Date published: 2023-03-30
Rated 2 out of 5 by from To many Upcharges Always needing to upgrade the level of service for every situation. The prices are also getting very expensive when you do need to upgrade.
Date published: 2023-03-30
Rated 5 out of 5 by from My experience with turbo tax I would love to express how I feel about how helpful this was for me..I want to say Thank you that everyone was so very helpful for helping me
Date published: 2023-03-30
Rated 2 out of 5 by from hidden fees hidden fees that are difficult and time consuming to remove. Most likely won't use this program next year
Date published: 2023-03-30
Rated 5 out of 5 by from Turbo tax i love you My experience has been simply wonderful, Eddy the first assistant on the phone has performed above expectations and answered every questions i had in a perfect manner. Moreover, the website is easy to use and very clear despite the fact that i am french. Turbo tax has reassured me throughout this entire process and i will be using turobotax next year with great pleasure once again. I love turbotax
Date published: 2023-03-30
Rated 4 out of 5 by from I Like it, But Pricier We always use TurboTax and will continue to do so. I was surprised my prep went up $40 more thank last year costing almost $200.
Date published: 2023-03-30
Rated 5 out of 5 by from Great tax app Easy to use & very convenient! User friendly and really liked the added help/information buttons
Date published: 2023-03-30
Rated 4 out of 5 by from Easy to use The software was pretty easy to use. I've used to product for a long time. I had to upgrade my computers OS to windows 10 and did not know it until after the purchase the product.
Date published: 2023-03-30
Rated 4 out of 5 by from Good experience overall but watch for program bugs Filing taxes is not for amateurs no matter how hard Turbo Tax tries to simplify tax law. The ability to take photos of 1099s and automatically upload them was a great feature. In some cases it was easier to ask Google a question rather than relying on the program help. For example, how does one view the actual tax forms during the review process? There are still a few errors in the Wisconsin tax forms. Medical insurance expense for a retired person did not easily carry forward to Wisconsin schedule SB. There is also a issue with Wisconsin schedule CS. After reviewing my return I went back to schedule CS (three of them) and changed my 2022 contributions but the program didn't recalculate my Wisconsin tax so I had to delete the original forms and re-enter them.
Date published: 2023-03-30
All TurboTax® Offerings Reviews - Page 4986
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to use Excellent product, however need more info. on how to correct an error (i.e show what form and what line etc...)
Date published: 2023-03-30
Rated 5 out of 5 by from Expert was awesome (Angela) Angela was so patient, knowledgeable and has a great attitude.
Date published: 2023-03-30
Rated 2 out of 5 by from To many Upcharges Always needing to upgrade the level of service for every situation. The prices are also getting very expensive when you do need to upgrade.
Date published: 2023-03-30
Rated 5 out of 5 by from My experience with turbo tax I would love to express how I feel about how helpful this was for me..I want to say Thank you that everyone was so very helpful for helping me
Date published: 2023-03-30
Rated 2 out of 5 by from hidden fees hidden fees that are difficult and time consuming to remove. Most likely won't use this program next year
Date published: 2023-03-30
Rated 5 out of 5 by from Turbo tax i love you My experience has been simply wonderful, Eddy the first assistant on the phone has performed above expectations and answered every questions i had in a perfect manner. Moreover, the website is easy to use and very clear despite the fact that i am french. Turbo tax has reassured me throughout this entire process and i will be using turobotax next year with great pleasure once again. I love turbotax
Date published: 2023-03-30
Rated 4 out of 5 by from I Like it, But Pricier We always use TurboTax and will continue to do so. I was surprised my prep went up $40 more thank last year costing almost $200.
Date published: 2023-03-30
Rated 5 out of 5 by from Great tax app Easy to use & very convenient! User friendly and really liked the added help/information buttons
Date published: 2023-03-30
Rated 4 out of 5 by from Easy to use The software was pretty easy to use. I've used to product for a long time. I had to upgrade my computers OS to windows 10 and did not know it until after the purchase the product.
Date published: 2023-03-30
Rated 4 out of 5 by from Good experience overall but watch for program bugs Filing taxes is not for amateurs no matter how hard Turbo Tax tries to simplify tax law. The ability to take photos of 1099s and automatically upload them was a great feature. In some cases it was easier to ask Google a question rather than relying on the program help. For example, how does one view the actual tax forms during the review process? There are still a few errors in the Wisconsin tax forms. Medical insurance expense for a retired person did not easily carry forward to Wisconsin schedule SB. There is also a issue with Wisconsin schedule CS. After reviewing my return I went back to schedule CS (three of them) and changed my 2022 contributions but the program didn't recalculate my Wisconsin tax so I had to delete the original forms and re-enter them.
Date published: 2023-03-30
All TurboTax® Offerings Reviews - Page 4986