TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Turbo Tax is fast and easy This is our 8th filing with Turbo Tax. The fee is worth not having to file forms myself. Our returns are simple now, but they were not always that way. Questions are answered when needed and many alternate ways of providing information is a great feature.
Date published: 2023-04-03
Rated 4 out of 5 by from Works for me every year I have been using TurboTax Deluxe for many years. While I used to labor over paper forms, TT makes it much easier to file my taxes and not miss any deductions I may be entitled to get.
Date published: 2023-04-03
Rated 2 out of 5 by from Not really for slightly complex returns Used this for many years, but find it increasingly challenging. I receive a K-1 and reside in NY which seems to make a less than ideal scenario in TurboTax. Principal issues are (i) NY is a state that has itemized deductions, due to SALT limitations, TurboTax asks questions only from a federal standpoint which would have caused me to significantly overpay in NY, (ii) so many features related to receiving a K-1 (tax estimates, retirement deductions, health insurance, etc.) do not flow in the program, rather you have to do a custom search to find it, and (iii) the nonstop upsell is flat out annoying.
Date published: 2023-04-03
Rated 4 out of 5 by from Helpful! Turbo Tax makes it easy to do your taxes from your own home. The live option is quick and easy and helped find more credits for me before I filed. I believe it's a little pricey because you still have to do a lot of work yourself so that's why I've given it 4 stars.
Date published: 2023-04-03
Rated 5 out of 5 by from Rating The TurboTax Program The program is excellent and the explanations are clear. I have used TurboTax for so many years I can barely remember preparing taxes manually. Unfortunately, the number of tax forms needed has grown exponentially and TurboTax is truly a necessity not an option.
Date published: 2023-04-03
Rated 5 out of 5 by from Easy Good, highly advise. Easy to follow steps. But this review is a pain. Otherwise, all is awesome and I highly advise to utilize.
Date published: 2023-04-03
Rated 5 out of 5 by from Turbo Tax is user friendly Intuitive, user friendly, thorough, straight forward.
Date published: 2023-04-03
Rated 5 out of 5 by from Makes filing easy Very thorough site. Nice explanations of forms required and how calculations are done.
Date published: 2023-04-03
Rated 2 out of 5 by from No user friendly Doesn't pull forward enough from last year. Question choice format is different for different questions. Have to reenter some answers when going back through to make a change. Have to enter irrelevant data for situation. Can't see question and form at same time.
Date published: 2023-04-03
Rated 5 out of 5 by from TurboTax improvement I've used TurboTax for years and find it relatively easy to use. I appreciate the interview questions that allow me to update my status when things change. Because I am a long-time user, I'd like to get a discount for my loyalty. Otherwise, I buy it from a local retailer and pay the prevailing price. I would also like to be able to submit my state return (PA) through Turbo Tax without paying the additional fee.
Date published: 2023-04-03
All TurboTax® Offerings Reviews - Page 4901
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is fast and easy This is our 8th filing with Turbo Tax. The fee is worth not having to file forms myself. Our returns are simple now, but they were not always that way. Questions are answered when needed and many alternate ways of providing information is a great feature.
Date published: 2023-04-03
Rated 4 out of 5 by from Works for me every year I have been using TurboTax Deluxe for many years. While I used to labor over paper forms, TT makes it much easier to file my taxes and not miss any deductions I may be entitled to get.
Date published: 2023-04-03
Rated 2 out of 5 by from Not really for slightly complex returns Used this for many years, but find it increasingly challenging. I receive a K-1 and reside in NY which seems to make a less than ideal scenario in TurboTax. Principal issues are (i) NY is a state that has itemized deductions, due to SALT limitations, TurboTax asks questions only from a federal standpoint which would have caused me to significantly overpay in NY, (ii) so many features related to receiving a K-1 (tax estimates, retirement deductions, health insurance, etc.) do not flow in the program, rather you have to do a custom search to find it, and (iii) the nonstop upsell is flat out annoying.
Date published: 2023-04-03
Rated 4 out of 5 by from Helpful! Turbo Tax makes it easy to do your taxes from your own home. The live option is quick and easy and helped find more credits for me before I filed. I believe it's a little pricey because you still have to do a lot of work yourself so that's why I've given it 4 stars.
Date published: 2023-04-03
Rated 5 out of 5 by from Rating The TurboTax Program The program is excellent and the explanations are clear. I have used TurboTax for so many years I can barely remember preparing taxes manually. Unfortunately, the number of tax forms needed has grown exponentially and TurboTax is truly a necessity not an option.
Date published: 2023-04-03
Rated 5 out of 5 by from Easy Good, highly advise. Easy to follow steps. But this review is a pain. Otherwise, all is awesome and I highly advise to utilize.
Date published: 2023-04-03
Rated 5 out of 5 by from Turbo Tax is user friendly Intuitive, user friendly, thorough, straight forward.
Date published: 2023-04-03
Rated 5 out of 5 by from Makes filing easy Very thorough site. Nice explanations of forms required and how calculations are done.
Date published: 2023-04-03
Rated 2 out of 5 by from No user friendly Doesn't pull forward enough from last year. Question choice format is different for different questions. Have to reenter some answers when going back through to make a change. Have to enter irrelevant data for situation. Can't see question and form at same time.
Date published: 2023-04-03
Rated 5 out of 5 by from TurboTax improvement I've used TurboTax for years and find it relatively easy to use. I appreciate the interview questions that allow me to update my status when things change. Because I am a long-time user, I'd like to get a discount for my loyalty. Otherwise, I buy it from a local retailer and pay the prevailing price. I would also like to be able to submit my state return (PA) through Turbo Tax without paying the additional fee.
Date published: 2023-04-03
All TurboTax® Offerings Reviews - Page 4901