TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from Bad experience Terrible. Over charged for State module, $45 instead of the $15 advertised. We call and were promised an email authorizing refund but we never received the email.
Date published: 2023-03-31
Rated 4 out of 5 by from I like Turbotax, but it isn't perfect yet. I like Turbotax, but did have one thing happen that was not good. I thought the list of duplicate 1099s was accurate, but it was not. I ended up deleting about seven 1099s and had to reenter them. One other thing is that the payment methods are fairly obviously intended for some to accidentally get extra charges such as paying for Max. Also, the extra cost to pay for Turbotax with the refund is also misleading and tacky. But it is generally a good program.
Date published: 2023-03-31
Rated 5 out of 5 by from Very easy to use. Extremely user friendly with many options to find out more about certain topics.
Date published: 2023-03-31
Rated 5 out of 5 by from amazing turbo tax has always been an awesome resource for me to use
Date published: 2023-03-31
Rated 3 out of 5 by from Could use a little better intro I had started my return online previously (February) and in late March decided to purchase a CD version of Turbotax while shopping at Costco to save a few bucks. Initial screen on the laptop (CD) version had a selection for "Continue Online..." which was a big mistake. After completing my work the app instructed to enter payment information since I was actually not working from the CD version and did not realize it. A prompt indicating that selection will not sumit the returns via the prepaid CD version would have avoided the problem. I also had an issue entering information from my IRA distributions that turned out to be a significant hassle. Thankfully, after a couple of hours on the phone with two Customer Service Reps all is resolved and taxes are now complete. Thank you David and Nathan!
Date published: 2023-03-31
Rated 4 out of 5 by from using for 20+ years I'll keep using it great job I have use Turbo Tax for 20+ years. I recommend it to others.
Date published: 2023-03-31
Rated 5 out of 5 by from 10/10 Recommend Amazing! Have used for 7 years. Very user friendly and great customer service
Date published: 2023-03-31
Rated 5 out of 5 by from Every year gets better I can say I have the best customer service looking carefully how to solve my needs, every year gets better and easier! I've maximize my returns!
Date published: 2023-03-31
Rated 5 out of 5 by from Thank You for making it easier! Taxes suck. Its so much information to process. Thank you Turbo Tax for making it as easy as possible!!! Four years and counting, and I'll be back next year!
Date published: 2023-03-31
Rated 5 out of 5 by from I've used TT for years! TT is very efficient at finding tax deductions! For example, it knew to include Medicare and other health-related insurance premiums as part of medical cost - consequently, my total medical costs were over the 15% threshold, giving me almost $2,000 of medical deductions.
Date published: 2023-03-31
All TurboTax® Offerings Reviews - Page 4829
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Bad experience Terrible. Over charged for State module, $45 instead of the $15 advertised. We call and were promised an email authorizing refund but we never received the email.
Date published: 2023-03-31
Rated 4 out of 5 by from I like Turbotax, but it isn't perfect yet. I like Turbotax, but did have one thing happen that was not good. I thought the list of duplicate 1099s was accurate, but it was not. I ended up deleting about seven 1099s and had to reenter them. One other thing is that the payment methods are fairly obviously intended for some to accidentally get extra charges such as paying for Max. Also, the extra cost to pay for Turbotax with the refund is also misleading and tacky. But it is generally a good program.
Date published: 2023-03-31
Rated 5 out of 5 by from Very easy to use. Extremely user friendly with many options to find out more about certain topics.
Date published: 2023-03-31
Rated 5 out of 5 by from amazing turbo tax has always been an awesome resource for me to use
Date published: 2023-03-31
Rated 3 out of 5 by from Could use a little better intro I had started my return online previously (February) and in late March decided to purchase a CD version of Turbotax while shopping at Costco to save a few bucks. Initial screen on the laptop (CD) version had a selection for "Continue Online..." which was a big mistake. After completing my work the app instructed to enter payment information since I was actually not working from the CD version and did not realize it. A prompt indicating that selection will not sumit the returns via the prepaid CD version would have avoided the problem. I also had an issue entering information from my IRA distributions that turned out to be a significant hassle. Thankfully, after a couple of hours on the phone with two Customer Service Reps all is resolved and taxes are now complete. Thank you David and Nathan!
Date published: 2023-03-31
Rated 4 out of 5 by from using for 20+ years I'll keep using it great job I have use Turbo Tax for 20+ years. I recommend it to others.
Date published: 2023-03-31
Rated 5 out of 5 by from 10/10 Recommend Amazing! Have used for 7 years. Very user friendly and great customer service
Date published: 2023-03-31
Rated 5 out of 5 by from Every year gets better I can say I have the best customer service looking carefully how to solve my needs, every year gets better and easier! I've maximize my returns!
Date published: 2023-03-31
Rated 5 out of 5 by from Thank You for making it easier! Taxes suck. Its so much information to process. Thank you Turbo Tax for making it as easy as possible!!! Four years and counting, and I'll be back next year!
Date published: 2023-03-31
Rated 5 out of 5 by from I've used TT for years! TT is very efficient at finding tax deductions! For example, it knew to include Medicare and other health-related insurance premiums as part of medical cost - consequently, my total medical costs were over the 15% threshold, giving me almost $2,000 of medical deductions.
Date published: 2023-03-31
All TurboTax® Offerings Reviews - Page 4829