TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from I Would Use Again I appreciate that the site is relatively quick and easy to use.
Date published: 2023-04-04
Rated 5 out of 5 by from Turbotax is great! I have been using TurboTax for 10 plus years. The software is very user friendly and I have been pleased with the help available within the software.
Date published: 2023-04-04
Rated 5 out of 5 by from Best Tax Software Super easy Quick Easy to understand Affordable You can do it yourself
Date published: 2023-04-04
Rated 5 out of 5 by from This is ge=reat I had a great experience. Very helpful. I hope next it is the same process.
Date published: 2023-04-04
Rated 5 out of 5 by from So Easy to use and thorough I have been using Turbo Tax every year since 2007. Never had a problem. Fast and easy to use.
Date published: 2023-04-04
Rated 5 out of 5 by from My Turbo Tax expert is awesome. My turbo tax expert is knowledgeable, patient and gracious. I'm not good on the computer and he gave me expert guidance.
Date published: 2023-04-04
Rated 2 out of 5 by from Changes made from last year were bad. Changes made to Turbo Tax from last year was much more difficult to use this year. Pulling info from my financial institutions was bad. Following the instructions in several places compared to last year was bad. May not use it next year.
Date published: 2023-04-04
Rated 5 out of 5 by from Awesome Great experience. Pretty easy system to use. Will use again.
Date published: 2023-04-04
Rated 3 out of 5 by from More confusing In the past I could download all 1099 info from my institutions and BAM..they were done. This year I had to provide additional information that was already on the downloads. It was quite frustrating. I had to ferret out the information. Then, on top of all, I was asked to verify and if "the box was blank" then do not enter anything... I got that message several times as TT kept reviewing it. Had I known how much work this was, i may have elected to go with a CPA... however I was already "deep" into it. In addition, where is the little meter that shows your chance at being audited? I liked that. Also, when I asked one of your experts, none were able to give me solutions. One was suppose to call me back in 10 minutes, after I investigated the issue with my financial int. He never did call me back.
Date published: 2023-04-04
Rated 5 out of 5 by from Better than others I looked at several online options and TurboTax found more tax breaks and was more user friendly than the others.
Date published: 2023-04-04
All TurboTax® Offerings Reviews - Page 4829
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from I Would Use Again I appreciate that the site is relatively quick and easy to use.
Date published: 2023-04-04
Rated 5 out of 5 by from Turbotax is great! I have been using TurboTax for 10 plus years. The software is very user friendly and I have been pleased with the help available within the software.
Date published: 2023-04-04
Rated 5 out of 5 by from Best Tax Software Super easy Quick Easy to understand Affordable You can do it yourself
Date published: 2023-04-04
Rated 5 out of 5 by from This is ge=reat I had a great experience. Very helpful. I hope next it is the same process.
Date published: 2023-04-04
Rated 5 out of 5 by from So Easy to use and thorough I have been using Turbo Tax every year since 2007. Never had a problem. Fast and easy to use.
Date published: 2023-04-04
Rated 5 out of 5 by from My Turbo Tax expert is awesome. My turbo tax expert is knowledgeable, patient and gracious. I'm not good on the computer and he gave me expert guidance.
Date published: 2023-04-04
Rated 2 out of 5 by from Changes made from last year were bad. Changes made to Turbo Tax from last year was much more difficult to use this year. Pulling info from my financial institutions was bad. Following the instructions in several places compared to last year was bad. May not use it next year.
Date published: 2023-04-04
Rated 5 out of 5 by from Awesome Great experience. Pretty easy system to use. Will use again.
Date published: 2023-04-04
Rated 3 out of 5 by from More confusing In the past I could download all 1099 info from my institutions and BAM..they were done. This year I had to provide additional information that was already on the downloads. It was quite frustrating. I had to ferret out the information. Then, on top of all, I was asked to verify and if "the box was blank" then do not enter anything... I got that message several times as TT kept reviewing it. Had I known how much work this was, i may have elected to go with a CPA... however I was already "deep" into it. In addition, where is the little meter that shows your chance at being audited? I liked that. Also, when I asked one of your experts, none were able to give me solutions. One was suppose to call me back in 10 minutes, after I investigated the issue with my financial int. He never did call me back.
Date published: 2023-04-04
Rated 5 out of 5 by from Better than others I looked at several online options and TurboTax found more tax breaks and was more user friendly than the others.
Date published: 2023-04-04
All TurboTax® Offerings Reviews - Page 4829