TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from TurboTax needs to to handle Living Trusts better When I went to create the Tax Return for my mom's Revocable Living Trust it asked for the creation date. I wasn't sure if it wanted the date the Revocable Living Trust was created or the day she passed and it became a Irrevocable Trust. I did a help search in TurboTax for the creation date and it said the date is specified at the front of the Trust Document. This is clearly wrong. TurboTax needs to ask if this is a Tax Return for Living Trust for someone that has now passed and ask the questions differently like instead of Creation Date it should be the Date of Death of the original Trustee. Also it could know that most likely this is not a Simple Trust, but instead a Complex Trust where Distributions of the principle is allowed. I know there are lots of different type of trusts but most likely those Trusts are setup by a lawyer and probably also have people handling the taxes for them. Whereas Living Trusts used to distribute to heirs is done many cases by individuals that don't want/need lawyers setting up and rely on Turbo Tax to do the tax returns.
Date published: 2023-04-03
Rated 5 out of 5 by from So easy to do! I've used Turbo Tax for several years .... wouldn't consider doing taxes any other way. Easy to follow instructions.
Date published: 2023-04-03
Rated 5 out of 5 by from Easy Money Took me 30 minutes to file. If you don't have a complex tax situation, this is the way to go.
Date published: 2023-04-03
Rated 5 out of 5 by from TurboTax is so easy & quick! TurboTax was so easy & fast. I filed my taxes in less than an hour & didn't have to ask anyone for help.
Date published: 2023-04-03
Rated 5 out of 5 by from Easy experience, easy to file Had an easy time filing taxes; prompts were effective and I never felt lost or confused.
Date published: 2023-04-03
Rated 5 out of 5 by from Turbo Tax Very helpful this was my first time filing for taxes plus did it myself with Turbo Tax
Date published: 2023-04-03
Rated 5 out of 5 by from So Easy & Wonderful this was simple and found all the deductions i was worried about.
Date published: 2023-04-03
Rated 5 out of 5 by from Turbo tax wow🤩 Great help👋 Love your help thanks for todo everything
Date published: 2023-04-03
Rated 5 out of 5 by from Easy to work with Same as in last although there were some format changes that were good. Minimal difficulty navigating back trough completed sections but not too bad.
Date published: 2023-04-03
Rated 5 out of 5 by from Turbo Tax Turbo Tax is so helpful!!! They explain every breakdown and walk you through everything you do !
Date published: 2023-04-03
All TurboTax® Offerings Reviews - Page 4526
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax needs to to handle Living Trusts better When I went to create the Tax Return for my mom's Revocable Living Trust it asked for the creation date. I wasn't sure if it wanted the date the Revocable Living Trust was created or the day she passed and it became a Irrevocable Trust. I did a help search in TurboTax for the creation date and it said the date is specified at the front of the Trust Document. This is clearly wrong. TurboTax needs to ask if this is a Tax Return for Living Trust for someone that has now passed and ask the questions differently like instead of Creation Date it should be the Date of Death of the original Trustee. Also it could know that most likely this is not a Simple Trust, but instead a Complex Trust where Distributions of the principle is allowed. I know there are lots of different type of trusts but most likely those Trusts are setup by a lawyer and probably also have people handling the taxes for them. Whereas Living Trusts used to distribute to heirs is done many cases by individuals that don't want/need lawyers setting up and rely on Turbo Tax to do the tax returns.
Date published: 2023-04-03
Rated 5 out of 5 by from So easy to do! I've used Turbo Tax for several years .... wouldn't consider doing taxes any other way. Easy to follow instructions.
Date published: 2023-04-03
Rated 5 out of 5 by from Easy Money Took me 30 minutes to file. If you don't have a complex tax situation, this is the way to go.
Date published: 2023-04-03
Rated 5 out of 5 by from TurboTax is so easy & quick! TurboTax was so easy & fast. I filed my taxes in less than an hour & didn't have to ask anyone for help.
Date published: 2023-04-03
Rated 5 out of 5 by from Easy experience, easy to file Had an easy time filing taxes; prompts were effective and I never felt lost or confused.
Date published: 2023-04-03
Rated 5 out of 5 by from Turbo Tax Very helpful this was my first time filing for taxes plus did it myself with Turbo Tax
Date published: 2023-04-03
Rated 5 out of 5 by from So Easy & Wonderful this was simple and found all the deductions i was worried about.
Date published: 2023-04-03
Rated 5 out of 5 by from Turbo tax wow🤩 Great help👋 Love your help thanks for todo everything
Date published: 2023-04-03
Rated 5 out of 5 by from Easy to work with Same as in last although there were some format changes that were good. Minimal difficulty navigating back trough completed sections but not too bad.
Date published: 2023-04-03
Rated 5 out of 5 by from Turbo Tax Turbo Tax is so helpful!!! They explain every breakdown and walk you through everything you do !
Date published: 2023-04-03
All TurboTax® Offerings Reviews - Page 4526