TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from 2022 taxes with Turbo Tax Overall experience is excellent. I have been using the Turbo Tax for last couple of years and the explanation & step by step process exceeds my expectations. Only issue I have is with the pricing. I would like to receive vouchers or discounts if we use this for more than 1 occasion with a family. Please consider. I have paid a lot of money towards the taxes between my whole family as my kids have income to report to IRS as well. Thank you Turbo Tax team.
Date published: 2023-04-05
Rated 5 out of 5 by from great service easy program love it they are easy steps.great service easy program love it
Date published: 2023-04-05
Rated 5 out of 5 by from easy to use 182.00 is way too much money for a simple return, I will probably not use you next year. I did my other son's earlier and it was way too much money too.
Date published: 2023-04-05
Rated 4 out of 5 by from Affordable Care Act and Dependents There is work still to be done by Turbo Tax when it comes to the Affordable Care Act, Tax Households with Young Adults (19 to 23 yrs of age), Partial Year Dependent Children, and reconciliation of all of that with the 1095-A and Household MAGI. This is the third or fourth I have really struggled with getting my return correct. My interview questions by Turbo Tax (and probably more guidance from the IRS) to improve the comfort level of return accuracy. Turbo Tax knows how to reach me if they are truly interested in improving this aspect of their product.
Date published: 2023-04-05
Rated 5 out of 5 by from Fast as Jimmy Johns I like how quick and smooth the set up is! The questions point blank and easy to answer! Was like getting a sub from Jimmy Johns but fastest!!! ✌️
Date published: 2023-04-05
Rated 5 out of 5 by from It's very easy to use I have used Turbo Tax for three years. It works well.
Date published: 2023-04-05
Rated 2 out of 5 by from Can NEVER transfer information from prior year I use Turbo Tax to file taxes for many years and TurboTax can NEVER transfer information from prior tax year to current tax year. TERRIBLE !!!!!!!!
Date published: 2023-04-05
Rated 5 out of 5 by from TurboTax is the way to go TurboTax walks you through every tax situation and provides help when needed. The program gets better every year and makes it easier to do your taxes yourself.
Date published: 2023-04-05
Rated 5 out of 5 by from I Love Turbo Tax! They make it so easy to file and autofill my previous info. Thanks!
Date published: 2023-04-05
Rated 4 out of 5 by from Good but somewhat pushy I've used TurboTax for a few years and overall like it, but it seems like it's gotten more pushy trying to get me to pay for extra (ie EasyPay, and asking to add Max when I had already selected no). Frustrating because by the time you get to the end of everything it's easy to just click through things at the end. I do like the live help, used them a few times and every time my issue has gotten resolved and the individuals are knowledgeable and polite. Hold times aren't too bad.
Date published: 2023-04-05
All TurboTax® Offerings Reviews - Page 4289
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from 2022 taxes with Turbo Tax Overall experience is excellent. I have been using the Turbo Tax for last couple of years and the explanation & step by step process exceeds my expectations. Only issue I have is with the pricing. I would like to receive vouchers or discounts if we use this for more than 1 occasion with a family. Please consider. I have paid a lot of money towards the taxes between my whole family as my kids have income to report to IRS as well. Thank you Turbo Tax team.
Date published: 2023-04-05
Rated 5 out of 5 by from great service easy program love it they are easy steps.great service easy program love it
Date published: 2023-04-05
Rated 5 out of 5 by from easy to use 182.00 is way too much money for a simple return, I will probably not use you next year. I did my other son's earlier and it was way too much money too.
Date published: 2023-04-05
Rated 4 out of 5 by from Affordable Care Act and Dependents There is work still to be done by Turbo Tax when it comes to the Affordable Care Act, Tax Households with Young Adults (19 to 23 yrs of age), Partial Year Dependent Children, and reconciliation of all of that with the 1095-A and Household MAGI. This is the third or fourth I have really struggled with getting my return correct. My interview questions by Turbo Tax (and probably more guidance from the IRS) to improve the comfort level of return accuracy. Turbo Tax knows how to reach me if they are truly interested in improving this aspect of their product.
Date published: 2023-04-05
Rated 5 out of 5 by from Fast as Jimmy Johns I like how quick and smooth the set up is! The questions point blank and easy to answer! Was like getting a sub from Jimmy Johns but fastest!!! ✌️
Date published: 2023-04-05
Rated 5 out of 5 by from It's very easy to use I have used Turbo Tax for three years. It works well.
Date published: 2023-04-05
Rated 2 out of 5 by from Can NEVER transfer information from prior year I use Turbo Tax to file taxes for many years and TurboTax can NEVER transfer information from prior tax year to current tax year. TERRIBLE !!!!!!!!
Date published: 2023-04-05
Rated 5 out of 5 by from TurboTax is the way to go TurboTax walks you through every tax situation and provides help when needed. The program gets better every year and makes it easier to do your taxes yourself.
Date published: 2023-04-05
Rated 5 out of 5 by from I Love Turbo Tax! They make it so easy to file and autofill my previous info. Thanks!
Date published: 2023-04-05
Rated 4 out of 5 by from Good but somewhat pushy I've used TurboTax for a few years and overall like it, but it seems like it's gotten more pushy trying to get me to pay for extra (ie EasyPay, and asking to add Max when I had already selected no). Frustrating because by the time you get to the end of everything it's easy to just click through things at the end. I do like the live help, used them a few times and every time my issue has gotten resolved and the individuals are knowledgeable and polite. Hold times aren't too bad.
Date published: 2023-04-05
All TurboTax® Offerings Reviews - Page 4289