TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from YES IT HELP ME TO GO EASY AND NOT TOO DIFFICULT I WAS HAPPY WITH THE CHAT I RECEIVED. VERY KNOWLEDGE AND PATIENT WITH ME THROUGH THE PROCESS.
Date published: 2023-04-06
Rated 5 out of 5 by from Turbo tax is great! Great customer service very easy to use prefilled W2 for faster use
Date published: 2023-04-06
Rated 2 out of 5 by from Too expensive You should not be charging $119 for individuals just because they sold stocks. It should be at most $50.
Date published: 2023-04-06
Rated 5 out of 5 by from I really like Turbo Tax software I like the Turbo Tax software for preparing my federal tax return because they know what questions to ask me to get all my information correct. It also reminds me of some things I forget. It also does the calculation to see what is to my advantage on certain items so I can compare and choose. I've been using it for several years and am very happy to return each year with a jump started return for the present year!
Date published: 2023-04-06
Rated 5 out of 5 by from Turbo Tax 2022 Filing My experience using Turbo Tax again for my 2022 tax filings (and the past 20 years) was again very informative and guided to the entire process that again it was made easy to follow. The only challenge was uploading files from the different companies where not all info was uploaded and I had to go back into each one of them (3) to correct them. Thank you!
Date published: 2023-04-06
Rated 3 out of 5 by from extra fee? i guess i could be mistaken but i do not remember the extra fee for using your return to pay. i have been using turbo tax for all of my returns since eighteen years old and feel like this is something new. does not feel like it is as much of a convenience now.
Date published: 2023-04-06
Rated 2 out of 5 by from Easy enough, just hidden charges The website is easy enough for the consumer to use. However, you spend all this time filling in the information that is required. They tack on charges for filing both your federal and state taxes. Then if you have any sort of investment, you need to pay an additional fee or all the work you put in goes to waste. Would have been less expensive to have someone do it for me.
Date published: 2023-04-06
Rated 5 out of 5 by from Better designed for complex tax returns Tax prep took half the time it did last year when I used a competitor. It also uploads autofills complex documents (like 1099-B with hundreds of entries) with significantly less errors than the others. There is less ambiguity with the questions that the program prompts the filer, also streamlining the process. The name "Turbo"Tax is aptly applied to this product. Well worth the higher price point if you value your time.
Date published: 2023-04-06
Rated 5 out of 5 by from Used TurboTax for several years with great results All you have to do .is follow the easy instructions, and before you know it, you are finished. E-File is also to use.
Date published: 2023-04-06
Rated 5 out of 5 by from DIY for another year Gets easier to use each year AND gives me even more confidence in the results (PS 35$ for audit defense also a super value)
Date published: 2023-04-06
All TurboTax® Offerings Reviews - Page 4099
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from YES IT HELP ME TO GO EASY AND NOT TOO DIFFICULT I WAS HAPPY WITH THE CHAT I RECEIVED. VERY KNOWLEDGE AND PATIENT WITH ME THROUGH THE PROCESS.
Date published: 2023-04-06
Rated 5 out of 5 by from Turbo tax is great! Great customer service very easy to use prefilled W2 for faster use
Date published: 2023-04-06
Rated 2 out of 5 by from Too expensive You should not be charging $119 for individuals just because they sold stocks. It should be at most $50.
Date published: 2023-04-06
Rated 5 out of 5 by from I really like Turbo Tax software I like the Turbo Tax software for preparing my federal tax return because they know what questions to ask me to get all my information correct. It also reminds me of some things I forget. It also does the calculation to see what is to my advantage on certain items so I can compare and choose. I've been using it for several years and am very happy to return each year with a jump started return for the present year!
Date published: 2023-04-06
Rated 5 out of 5 by from Turbo Tax 2022 Filing My experience using Turbo Tax again for my 2022 tax filings (and the past 20 years) was again very informative and guided to the entire process that again it was made easy to follow. The only challenge was uploading files from the different companies where not all info was uploaded and I had to go back into each one of them (3) to correct them. Thank you!
Date published: 2023-04-06
Rated 3 out of 5 by from extra fee? i guess i could be mistaken but i do not remember the extra fee for using your return to pay. i have been using turbo tax for all of my returns since eighteen years old and feel like this is something new. does not feel like it is as much of a convenience now.
Date published: 2023-04-06
Rated 2 out of 5 by from Easy enough, just hidden charges The website is easy enough for the consumer to use. However, you spend all this time filling in the information that is required. They tack on charges for filing both your federal and state taxes. Then if you have any sort of investment, you need to pay an additional fee or all the work you put in goes to waste. Would have been less expensive to have someone do it for me.
Date published: 2023-04-06
Rated 5 out of 5 by from Better designed for complex tax returns Tax prep took half the time it did last year when I used a competitor. It also uploads autofills complex documents (like 1099-B with hundreds of entries) with significantly less errors than the others. There is less ambiguity with the questions that the program prompts the filer, also streamlining the process. The name "Turbo"Tax is aptly applied to this product. Well worth the higher price point if you value your time.
Date published: 2023-04-06
Rated 5 out of 5 by from Used TurboTax for several years with great results All you have to do .is follow the easy instructions, and before you know it, you are finished. E-File is also to use.
Date published: 2023-04-06
Rated 5 out of 5 by from DIY for another year Gets easier to use each year AND gives me even more confidence in the results (PS 35$ for audit defense also a super value)
Date published: 2023-04-06
All TurboTax® Offerings Reviews - Page 4099