TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from another disappointing year with buggy software I hit the infamous Form 1116 bug which, no matter what solution is in the community chat, will NOT resolve the issue. I had to manually adjust data on the forms to clear the problem. That and the state return portion of TT is lacking any real help. TT use to be one of the premiere tax software packages but now is really no better than any other. Also, to get any real assistance for SOFTWARE BUGS, you have to pay for premiere service. That's CR*P.
Date published: 2023-04-07
Rated 5 out of 5 by from Tremendous Easy and painless and will continue to use this system
Date published: 2023-04-07
Rated 5 out of 5 by from Get's easier every year! Pulling information from previous returns and importing from banks and investment firms makes it incredibly easy. Not sure why anyone would pay to have their taxes done when it is so easy with TT.
Date published: 2023-04-07
Rated 5 out of 5 by from Turbo Tax is awesome It was so easy to do my taxes, I highly recommend it.
Date published: 2023-04-07
Rated 5 out of 5 by from very easy to use Great customer service Easy to file. You will save money instead of using a accountant.
Date published: 2023-04-07
Rated 5 out of 5 by from THE BEST SOFTWARE OUT THERE Turbotax Makes it very easy to file taxes I understand the software,
Date published: 2023-04-07
Rated 2 out of 5 by from Would not recommend. Over priced for doing little. It gets the job done, but its not free. Only used out of connivence since I've already used it before and it already has all my info and I can do it from home. Its claims to be free but there is NO FREE OPTION. I will try to get a head start and use H&R block next year which I hear is about the same price but someone will do it all for me in about 30mins.
Date published: 2023-04-07
Rated 3 out of 5 by from Not what it used to be - long time user I have been using TurboTax exclusively for my taxes for close to 2 years. Different phases of life- marriage, moving, new jobs etc. Up until 2022, my opinion was that it was the best tax software and most of my extended family used it. After doing my taxes this year (2022 filing year) I have to say I am disappointed and shocked at what a sham TurboTax has become. The cost alone is outrageous, my taxes are simple and I have purchased the Deluxe version every year for less than $60. This year it cost over $300 for me and the same tax situations, at the end of doing them it said I had to upgrade to Premium in order to efile (for reasons that didnt exist on my return) and the price went through the roof. It's good software, easy to use and probably is no more risky than any other competitor our there. However, I would suggest that people research options and not just blindly go with TurboTax. I have been loyal for decades but moving foward I will look at other options myself.
Date published: 2023-04-07
Rated 1 out of 5 by from TOO EXPENSIVE!!!! Never using Turbo Tax again! The price has gone up to a point it is not worth it, also it saved me nothing. GFY
Date published: 2023-04-07
Rated 5 out of 5 by from Easy to Use The questions were easy to answer and the process was quick.
Date published: 2023-04-07
All TurboTax® Offerings Reviews - Page 4017
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from another disappointing year with buggy software I hit the infamous Form 1116 bug which, no matter what solution is in the community chat, will NOT resolve the issue. I had to manually adjust data on the forms to clear the problem. That and the state return portion of TT is lacking any real help. TT use to be one of the premiere tax software packages but now is really no better than any other. Also, to get any real assistance for SOFTWARE BUGS, you have to pay for premiere service. That's CR*P.
Date published: 2023-04-07
Rated 5 out of 5 by from Tremendous Easy and painless and will continue to use this system
Date published: 2023-04-07
Rated 5 out of 5 by from Get's easier every year! Pulling information from previous returns and importing from banks and investment firms makes it incredibly easy. Not sure why anyone would pay to have their taxes done when it is so easy with TT.
Date published: 2023-04-07
Rated 5 out of 5 by from Turbo Tax is awesome It was so easy to do my taxes, I highly recommend it.
Date published: 2023-04-07
Rated 5 out of 5 by from very easy to use Great customer service Easy to file. You will save money instead of using a accountant.
Date published: 2023-04-07
Rated 5 out of 5 by from THE BEST SOFTWARE OUT THERE Turbotax Makes it very easy to file taxes I understand the software,
Date published: 2023-04-07
Rated 2 out of 5 by from Would not recommend. Over priced for doing little. It gets the job done, but its not free. Only used out of connivence since I've already used it before and it already has all my info and I can do it from home. Its claims to be free but there is NO FREE OPTION. I will try to get a head start and use H&R block next year which I hear is about the same price but someone will do it all for me in about 30mins.
Date published: 2023-04-07
Rated 3 out of 5 by from Not what it used to be - long time user I have been using TurboTax exclusively for my taxes for close to 2 years. Different phases of life- marriage, moving, new jobs etc. Up until 2022, my opinion was that it was the best tax software and most of my extended family used it. After doing my taxes this year (2022 filing year) I have to say I am disappointed and shocked at what a sham TurboTax has become. The cost alone is outrageous, my taxes are simple and I have purchased the Deluxe version every year for less than $60. This year it cost over $300 for me and the same tax situations, at the end of doing them it said I had to upgrade to Premium in order to efile (for reasons that didnt exist on my return) and the price went through the roof. It's good software, easy to use and probably is no more risky than any other competitor our there. However, I would suggest that people research options and not just blindly go with TurboTax. I have been loyal for decades but moving foward I will look at other options myself.
Date published: 2023-04-07
Rated 1 out of 5 by from TOO EXPENSIVE!!!! Never using Turbo Tax again! The price has gone up to a point it is not worth it, also it saved me nothing. GFY
Date published: 2023-04-07
Rated 5 out of 5 by from Easy to Use The questions were easy to answer and the process was quick.
Date published: 2023-04-07
All TurboTax® Offerings Reviews - Page 4017