TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from The 2022 version is way more confusing Kind of frustrating! Last few years of TurboTax were much easier to follow and understand.
Date published: 2023-04-07
Rated 4 out of 5 by from Fastest Return Yet! The carry over of information, ability to upload W2s and other automated options save time and remove the possibility of manual errors.
Date published: 2023-04-07
Rated 1 out of 5 by from Glitches all the way through Not transparent - forced upgrade to Premium at the very end. The software froze over and over throughout the process forcing me to tab through everything on the page in order to continue inputting information. Very disappointed.
Date published: 2023-04-07
Rated 4 out of 5 by from NEED TO BE ABLE TO PRINT SECTIONS AS I GO I'VE USED TURBOTAX FOR MANY YEARS BUT IT WAS MORE DIFFICLT TO FOLLOW THIS YEAR. I WOULD LIKE TO BE ABLE TO PRINT EACH SECTION AS I COMPLETE IT. I DON'T WANT TO USE DOXILLION BUT IT SEEMS THAT IT IS MY ONLY CHOICE.. IT TOOK ME MUCH LONGER TO DO MY RETURN THIS YEAR.. FRUSTRATING
Date published: 2023-04-07
Rated 5 out of 5 by from quick and easy once again turbo tax came through and helped me cover every tax break that applied to us!
Date published: 2023-04-07
Rated 5 out of 5 by from Program changes made between 2021 and 2022 I'll start with the good. The agent I talked to was excellent.The bad was the elimination of the Override both for numbers and yes and no answers. TurboTax Premier has always had a direct line to an Agent. Not anymore! This year you are directed to a group of Web pages that are mostly confusing and gave little help in finding answers.
Date published: 2023-04-07
Rated 5 out of 5 by from Turbo Tax Very easy to follow instructions, quick and easy to file.
Date published: 2023-04-07
Rated 5 out of 5 by from Very Well done system paired with Mint Easy Interface and very smooth once you are past the second year. Every year gets less time consuming.
Date published: 2023-04-07
Rated 5 out of 5 by from Great product for Fed and state returns I have been using this product for years. Please stop asking for more review comments, next time I may opt out of doing this. Keep it simple turbo tax!!!!!!!!!!!!
Date published: 2023-04-07
Rated 5 out of 5 by from Consistently easy to use and understand. I've been using Turbo Tax for over 10 years (can't remember how long exactly). My whole family uses Turbo Tax. I've always felt confident that every return has been correctly completed, even when complicated. We will continue to us TurboTax.
Date published: 2023-04-07
All TurboTax® Offerings Reviews - Page 3959
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from The 2022 version is way more confusing Kind of frustrating! Last few years of TurboTax were much easier to follow and understand.
Date published: 2023-04-07
Rated 4 out of 5 by from Fastest Return Yet! The carry over of information, ability to upload W2s and other automated options save time and remove the possibility of manual errors.
Date published: 2023-04-07
Rated 1 out of 5 by from Glitches all the way through Not transparent - forced upgrade to Premium at the very end. The software froze over and over throughout the process forcing me to tab through everything on the page in order to continue inputting information. Very disappointed.
Date published: 2023-04-07
Rated 4 out of 5 by from NEED TO BE ABLE TO PRINT SECTIONS AS I GO I'VE USED TURBOTAX FOR MANY YEARS BUT IT WAS MORE DIFFICLT TO FOLLOW THIS YEAR. I WOULD LIKE TO BE ABLE TO PRINT EACH SECTION AS I COMPLETE IT. I DON'T WANT TO USE DOXILLION BUT IT SEEMS THAT IT IS MY ONLY CHOICE.. IT TOOK ME MUCH LONGER TO DO MY RETURN THIS YEAR.. FRUSTRATING
Date published: 2023-04-07
Rated 5 out of 5 by from quick and easy once again turbo tax came through and helped me cover every tax break that applied to us!
Date published: 2023-04-07
Rated 5 out of 5 by from Program changes made between 2021 and 2022 I'll start with the good. The agent I talked to was excellent.The bad was the elimination of the Override both for numbers and yes and no answers. TurboTax Premier has always had a direct line to an Agent. Not anymore! This year you are directed to a group of Web pages that are mostly confusing and gave little help in finding answers.
Date published: 2023-04-07
Rated 5 out of 5 by from Turbo Tax Very easy to follow instructions, quick and easy to file.
Date published: 2023-04-07
Rated 5 out of 5 by from Very Well done system paired with Mint Easy Interface and very smooth once you are past the second year. Every year gets less time consuming.
Date published: 2023-04-07
Rated 5 out of 5 by from Great product for Fed and state returns I have been using this product for years. Please stop asking for more review comments, next time I may opt out of doing this. Keep it simple turbo tax!!!!!!!!!!!!
Date published: 2023-04-07
Rated 5 out of 5 by from Consistently easy to use and understand. I've been using Turbo Tax for over 10 years (can't remember how long exactly). My whole family uses Turbo Tax. I've always felt confident that every return has been correctly completed, even when complicated. We will continue to us TurboTax.
Date published: 2023-04-07
All TurboTax® Offerings Reviews - Page 3959