TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from Used to love Turbo Tax--now not so much I used to love TT but now I find it overly confusing (with very unhelpful explanations). Also, it is annoying that it is always trying to upsell you on products. I had one tiny distribution on a 1099-B and it made me purchase TT Premium just to enter the one investment. Seems ridiculous.
Date published: 2023-04-08
Rated 2 out of 5 by from Buggy Lots of bugs, and kept trying to sell me stuff. Won't be using it next year.
Date published: 2023-04-08
Rated 5 out of 5 by from Fast and Easy It took me four hours to locate and prepare all the tax documents and investment account information. It took another four hours to complete both the federal and state returns; reviewed twice before filing. Fast and Easy; hopefully also Accurate.
Date published: 2023-04-08
Rated 2 out of 5 by from TurboTax made it easier and harder I make a little bit of money on the side doing freelance work (less than $1k in 2022) and TurboTax made it really difficult to get through all the steps. I didn't claim as many expenses as previous years, but TurboTax kept insisting that I needed to review those sections where I had no info to enter. It was a huge headache and I had to click through the same cycle many times. TurboTax helps in general, but this one section was quite annoying!
Date published: 2023-04-08
Rated 5 out of 5 by from k yes ok thank you see you next time we need your services
Date published: 2023-04-08
Rated 5 out of 5 by from easy agaom Turbo Tax is easy and simple...all is good again...I hope next year will be as easy
Date published: 2023-04-08
Rated 5 out of 5 by from Turbo Tax Review Easy to follow - Follows along with steps easily - Asks Appropriate questions
Date published: 2023-04-08
Rated 5 out of 5 by from turbo tax assist was awesome I enjoyed the live agents help his name was Mark. I will definitely use the service again next year
Date published: 2023-04-08
Rated 5 out of 5 by from Excellent Service Pamela was extremely helpful and explained everything thoroughly. She was exceedingly kind and patient and would highly recommend
Date published: 2023-04-08
Rated 5 out of 5 by from Easy to use TurboTax is extremely easy to use and seems to get better and better every year. Thank you, TurboTax!
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 3945
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Used to love Turbo Tax--now not so much I used to love TT but now I find it overly confusing (with very unhelpful explanations). Also, it is annoying that it is always trying to upsell you on products. I had one tiny distribution on a 1099-B and it made me purchase TT Premium just to enter the one investment. Seems ridiculous.
Date published: 2023-04-08
Rated 2 out of 5 by from Buggy Lots of bugs, and kept trying to sell me stuff. Won't be using it next year.
Date published: 2023-04-08
Rated 5 out of 5 by from Fast and Easy It took me four hours to locate and prepare all the tax documents and investment account information. It took another four hours to complete both the federal and state returns; reviewed twice before filing. Fast and Easy; hopefully also Accurate.
Date published: 2023-04-08
Rated 2 out of 5 by from TurboTax made it easier and harder I make a little bit of money on the side doing freelance work (less than $1k in 2022) and TurboTax made it really difficult to get through all the steps. I didn't claim as many expenses as previous years, but TurboTax kept insisting that I needed to review those sections where I had no info to enter. It was a huge headache and I had to click through the same cycle many times. TurboTax helps in general, but this one section was quite annoying!
Date published: 2023-04-08
Rated 5 out of 5 by from k yes ok thank you see you next time we need your services
Date published: 2023-04-08
Rated 5 out of 5 by from easy agaom Turbo Tax is easy and simple...all is good again...I hope next year will be as easy
Date published: 2023-04-08
Rated 5 out of 5 by from Turbo Tax Review Easy to follow - Follows along with steps easily - Asks Appropriate questions
Date published: 2023-04-08
Rated 5 out of 5 by from turbo tax assist was awesome I enjoyed the live agents help his name was Mark. I will definitely use the service again next year
Date published: 2023-04-08
Rated 5 out of 5 by from Excellent Service Pamela was extremely helpful and explained everything thoroughly. She was exceedingly kind and patient and would highly recommend
Date published: 2023-04-08
Rated 5 out of 5 by from Easy to use TurboTax is extremely easy to use and seems to get better and better every year. Thank you, TurboTax!
Date published: 2023-04-08
All TurboTax® Offerings Reviews - Page 3945