TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from TurboTax is awesome and easy to understand Text Time can be stressful and exhausting, but TurboTax helps make the process as easy as possible
Date published: 2023-04-19
Rated 4 out of 5 by from screens Some of the screens are hard to read. The font is not clear. Also do not use yellow unless you are just hi-lighting something. A few of the last screens are too big for my monitor and can not be raised up. Other than that it is great.
Date published: 2023-04-19
Rated 4 out of 5 by from Easy to use and would recommend. This was a much better service than I anticipated a free version to be and I may use this again next year.
Date published: 2023-04-19
Rated 4 out of 5 by from Good overall, connecting bank acct was messy I liked the timer so I could keep track of how long it was taking. Turbotax is better the 2nd year because you can track the changes from year one. That was my favorite part. I found the bank account linking feature pulled in too many random transactions and was messy, might need some refinement, didn't always put my expenditures in the categories that give the highest deductions. Overall good experience
Date published: 2023-04-19
Rated 3 out of 5 by from I spent 3 hours trying to work around K-1 bug The schedule K-1 has a bug that cost me 3 hours and I finally had to "hack" my way out of it. Even an experienced tax preparer with 30+ yrs of experience struggled to help.
Date published: 2023-04-19
Rated 4 out of 5 by from adalv2008 Hard to get depreciation added to a new rental property and add childcare expenses.
Date published: 2023-04-19
Rated 5 out of 5 by from great service fast easy to do error checks accurate simple step by step
Date published: 2023-04-19
Rated 4 out of 5 by from Turbo Tax: Quick and easy Turbo Tax was strait forward and simple for a novice like me. I plan to use again next year!
Date published: 2023-04-19
Rated 5 out of 5 by from Quick and easy, just like your mom I've used Turbo Tax for multiple years as an independent contractor and it makes filing easy and cost effective. Never takes me more than a couple hours to get everything entered and at a fraction of the cost.
Date published: 2023-04-19
Rated 2 out of 5 by from unnecessary fees Many hidden fees that are not presented until very late into the process, seems unfair to charge for state filing just because a higher than free version was necessary for investments
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 374
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is awesome and easy to understand Text Time can be stressful and exhausting, but TurboTax helps make the process as easy as possible
Date published: 2023-04-19
Rated 4 out of 5 by from screens Some of the screens are hard to read. The font is not clear. Also do not use yellow unless you are just hi-lighting something. A few of the last screens are too big for my monitor and can not be raised up. Other than that it is great.
Date published: 2023-04-19
Rated 4 out of 5 by from Easy to use and would recommend. This was a much better service than I anticipated a free version to be and I may use this again next year.
Date published: 2023-04-19
Rated 4 out of 5 by from Good overall, connecting bank acct was messy I liked the timer so I could keep track of how long it was taking. Turbotax is better the 2nd year because you can track the changes from year one. That was my favorite part. I found the bank account linking feature pulled in too many random transactions and was messy, might need some refinement, didn't always put my expenditures in the categories that give the highest deductions. Overall good experience
Date published: 2023-04-19
Rated 3 out of 5 by from I spent 3 hours trying to work around K-1 bug The schedule K-1 has a bug that cost me 3 hours and I finally had to "hack" my way out of it. Even an experienced tax preparer with 30+ yrs of experience struggled to help.
Date published: 2023-04-19
Rated 4 out of 5 by from adalv2008 Hard to get depreciation added to a new rental property and add childcare expenses.
Date published: 2023-04-19
Rated 5 out of 5 by from great service fast easy to do error checks accurate simple step by step
Date published: 2023-04-19
Rated 4 out of 5 by from Turbo Tax: Quick and easy Turbo Tax was strait forward and simple for a novice like me. I plan to use again next year!
Date published: 2023-04-19
Rated 5 out of 5 by from Quick and easy, just like your mom I've used Turbo Tax for multiple years as an independent contractor and it makes filing easy and cost effective. Never takes me more than a couple hours to get everything entered and at a fraction of the cost.
Date published: 2023-04-19
Rated 2 out of 5 by from unnecessary fees Many hidden fees that are not presented until very late into the process, seems unfair to charge for state filing just because a higher than free version was necessary for investments
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 374