TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from Hidden Charge I like using Turbo Tax as it makes a complicated task easier. But I don't appreciate the hidden charge ($39) for paying the Turbo Tax fee out of the refund, particularly because this charge was not mentioned up front, and I only located it by clicking the drop down itemizing the total. Then, when I tried to go back to find the option to change to pay with a credit card, it took me nearly ten minutes to locate that page again.
Date published: 2023-04-09
Rated 4 out of 5 by from Turbo Tax is helpful I like turbo tax. It seems to cover everything and gives me some peace of mind when filing. I really don't like all the "add on" services though.
Date published: 2023-04-09
Rated 5 out of 5 by from TurboTax is Wonderful! TurboTax is a great platform. It is easy to use and navigate.
Date published: 2023-04-09
Rated 2 out of 5 by from Confusing, not confident in results I don't think our taxes are particularly complicate - certainly not more so than in previous years - but I spent a lot more time this year than I have in the past and I really don't understand where TurboTax is getting some of the numbers it's reporting.
Date published: 2023-04-09
Rated 5 out of 5 by from The best tax prep Before I started using turbotax, I used a CPA, and I would have to transmit all of my income and deductions information to him. With turbotax, I just log into my bank and investment accounts, and sign into my corporate ID and the system pulls everything in for me and pre-fills the information. The whole thing took me 2 hours. If I had used a service it would have cost twice as much and taken up twice my time! I hate taxes but turbotax makes it as simple as possible.
Date published: 2023-04-09
Rated 5 out of 5 by from Awesome !!! Great experience was able to do our taxes without any issues
Date published: 2023-04-09
Rated 3 out of 5 by from Had to pay 2 times for the product Bought intuit deluxe at Costco, downloaded the product. Product didn't record on my laptop. proceeded to try to download again or continued with loaded product wasn't allowed. Had to start again so double paid.
Date published: 2023-04-09
Rated 4 out of 5 by from Turbo Tax got it done Although sometimes a bit mysterious about where stuff is and how to be sure certain info is gathered and applied, Turbo Tax eventually asked all the right questions and used my records to create an accurate picture of my Federal and State tax situation. This product seems expensive. I saved a bit by being a Whosale Club Member when filing my state online.
Date published: 2023-04-09
Rated 4 out of 5 by from much easier this year This year took less time than before. Turbo tax gets easier and easier.
Date published: 2023-04-09
Rated 5 out of 5 by from First time user, Great! Only asked a few questions. Never filed taxes by myself before.
Date published: 2023-04-09
All TurboTax® Offerings Reviews - Page 3706
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Hidden Charge I like using Turbo Tax as it makes a complicated task easier. But I don't appreciate the hidden charge ($39) for paying the Turbo Tax fee out of the refund, particularly because this charge was not mentioned up front, and I only located it by clicking the drop down itemizing the total. Then, when I tried to go back to find the option to change to pay with a credit card, it took me nearly ten minutes to locate that page again.
Date published: 2023-04-09
Rated 4 out of 5 by from Turbo Tax is helpful I like turbo tax. It seems to cover everything and gives me some peace of mind when filing. I really don't like all the "add on" services though.
Date published: 2023-04-09
Rated 5 out of 5 by from TurboTax is Wonderful! TurboTax is a great platform. It is easy to use and navigate.
Date published: 2023-04-09
Rated 2 out of 5 by from Confusing, not confident in results I don't think our taxes are particularly complicate - certainly not more so than in previous years - but I spent a lot more time this year than I have in the past and I really don't understand where TurboTax is getting some of the numbers it's reporting.
Date published: 2023-04-09
Rated 5 out of 5 by from The best tax prep Before I started using turbotax, I used a CPA, and I would have to transmit all of my income and deductions information to him. With turbotax, I just log into my bank and investment accounts, and sign into my corporate ID and the system pulls everything in for me and pre-fills the information. The whole thing took me 2 hours. If I had used a service it would have cost twice as much and taken up twice my time! I hate taxes but turbotax makes it as simple as possible.
Date published: 2023-04-09
Rated 5 out of 5 by from Awesome !!! Great experience was able to do our taxes without any issues
Date published: 2023-04-09
Rated 3 out of 5 by from Had to pay 2 times for the product Bought intuit deluxe at Costco, downloaded the product. Product didn't record on my laptop. proceeded to try to download again or continued with loaded product wasn't allowed. Had to start again so double paid.
Date published: 2023-04-09
Rated 4 out of 5 by from Turbo Tax got it done Although sometimes a bit mysterious about where stuff is and how to be sure certain info is gathered and applied, Turbo Tax eventually asked all the right questions and used my records to create an accurate picture of my Federal and State tax situation. This product seems expensive. I saved a bit by being a Whosale Club Member when filing my state online.
Date published: 2023-04-09
Rated 4 out of 5 by from much easier this year This year took less time than before. Turbo tax gets easier and easier.
Date published: 2023-04-09
Rated 5 out of 5 by from First time user, Great! Only asked a few questions. Never filed taxes by myself before.
Date published: 2023-04-09
All TurboTax® Offerings Reviews - Page 3706