TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from Pretty good, but this year I had more problems tha The great thing is that I got some help from an online adviser. She wasn't a tax expert, but she was able to get me just that little bit forward that I was able to figure out the rest on my own. I think there was some sort of glitch in my ESPP processing, possibly related to the "Race Mode". I dislike "Race Mode", it took me over 10 hours :( and I suspect Race Mode made it worse. I turned off race mode, typed in 3922 in the query and TurboTax offered me the option to go straight to the form and fill it in. I had 7 ESPP trades for 2022, I corrected the first one (big pain - had to dig up documents and FMV from 2022) but after that, the other 6 went magically, and everything was A-OK)
Date published: 2023-04-10
Rated 2 out of 5 by from missing links I am frustrated that you don't have links to correct the specific areas that require modification in the review stages of federal and state tax reviews.
Date published: 2023-04-10
Rated 3 out of 5 by from Okay The customer service guy was great but i had to do my taxes twice! i clicked on free and still got charge for the basic whatever service and i wasn't going to redo my taxes for a 3rd time. So I'm not very pleased with the service this year!
Date published: 2023-04-10
Rated 5 out of 5 by from SO much better than filing by mail If it weren't for TurboTax I would probably be in jail right now, because I would never be able to do it on paper.
Date published: 2023-04-10
Rated 5 out of 5 by from Tube Tax experience It was a great experience and so easy to fill out income tax forms.
Date published: 2023-04-10
Rated 5 out of 5 by from if all forms available easy repeat confirmation unnecessary on income statements not all of them
Date published: 2023-04-10
Rated 5 out of 5 by from fantastic Easy and fast. No need to do too much once you upload the W2 into the computer. It's clicks away from receiving your tax return
Date published: 2023-04-10
Rated 5 out of 5 by from Turbo Tax is NOT AWESOME. However, rumor has it that the ENTIRE STAFF walked on water yesterday (easter Sunday) Only the greatest and A+ BEST could successfully accomplish that incredible task.
Date published: 2023-04-10
Rated 3 out of 5 by from More difficult this year with plenty of ads I have been using TT about 10 years now. This year's program was much more difficult to use. I do not like paying for a program and then being bombarded with ads to purchase other stuff or upgrade to something I don't need or want.
Date published: 2023-04-10
Rated 5 out of 5 by from Quick and easy this year! Everything went great but I didn't see where I put my info in for personal property info. It's fine though.
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3497
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Pretty good, but this year I had more problems tha The great thing is that I got some help from an online adviser. She wasn't a tax expert, but she was able to get me just that little bit forward that I was able to figure out the rest on my own. I think there was some sort of glitch in my ESPP processing, possibly related to the "Race Mode". I dislike "Race Mode", it took me over 10 hours :( and I suspect Race Mode made it worse. I turned off race mode, typed in 3922 in the query and TurboTax offered me the option to go straight to the form and fill it in. I had 7 ESPP trades for 2022, I corrected the first one (big pain - had to dig up documents and FMV from 2022) but after that, the other 6 went magically, and everything was A-OK)
Date published: 2023-04-10
Rated 2 out of 5 by from missing links I am frustrated that you don't have links to correct the specific areas that require modification in the review stages of federal and state tax reviews.
Date published: 2023-04-10
Rated 3 out of 5 by from Okay The customer service guy was great but i had to do my taxes twice! i clicked on free and still got charge for the basic whatever service and i wasn't going to redo my taxes for a 3rd time. So I'm not very pleased with the service this year!
Date published: 2023-04-10
Rated 5 out of 5 by from SO much better than filing by mail If it weren't for TurboTax I would probably be in jail right now, because I would never be able to do it on paper.
Date published: 2023-04-10
Rated 5 out of 5 by from Tube Tax experience It was a great experience and so easy to fill out income tax forms.
Date published: 2023-04-10
Rated 5 out of 5 by from if all forms available easy repeat confirmation unnecessary on income statements not all of them
Date published: 2023-04-10
Rated 5 out of 5 by from fantastic Easy and fast. No need to do too much once you upload the W2 into the computer. It's clicks away from receiving your tax return
Date published: 2023-04-10
Rated 5 out of 5 by from Turbo Tax is NOT AWESOME. However, rumor has it that the ENTIRE STAFF walked on water yesterday (easter Sunday) Only the greatest and A+ BEST could successfully accomplish that incredible task.
Date published: 2023-04-10
Rated 3 out of 5 by from More difficult this year with plenty of ads I have been using TT about 10 years now. This year's program was much more difficult to use. I do not like paying for a program and then being bombarded with ads to purchase other stuff or upgrade to something I don't need or want.
Date published: 2023-04-10
Rated 5 out of 5 by from Quick and easy this year! Everything went great but I didn't see where I put my info in for personal property info. It's fine though.
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3497