TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from Love Turbo Tax - Hate TT Live Help I've used TT for many years. This is the first year I've asked for "live help". Unfortunately, after speaking with more than one agent, the live help was of no help. I found the problem on my own, and still had to pay the live help fee.
Date published: 2023-04-12
Rated 3 out of 5 by from Slipping in thoroughness TurboTax has been a popular tax preparation software for many years, but it seems to have slipped this year. While the new "Race Mode" feature is designed to help you finish your taxes quickly, it also includes more prompts to upgrade to premium products. Additionally, a confusing "sign over the rights to share your information" page appears twice during the process. Finally, the software skipped an income section that I have filed for the past 5 years, requiring me to go back and manually add it. While TurboTax is still easier to use than paper forms, the value of the software is starting to be questionable.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax is the Way to Go Hi! I used the tax advisor online to help me with a question I had on doing investment prooperty purchases and sales with handling deductions. She did a fabulous job in asking approopriate questions and providing definitive answers. Way to Go!
Date published: 2023-04-12
Rated 5 out of 5 by from Love Turbo Tax Easy, fast, affordable, and takes the intimidation out of taxes.
Date published: 2023-04-12
Rated 4 out of 5 by from Did the job It did the job. It took around 4 hours for a family of three with a home, two jobs, and some investments. Will use it again next year.
Date published: 2023-04-12
Rated 3 out of 5 by from What changed?! Normally everything goes pretty smooth, but this year, TT could not find last year's tax return, nor did it acknowledge we used 1040-SR, and did not recommend it to us this year. Really concerned why it did not find last year's return as used the same computer and used Premier last 3 years!!???
Date published: 2023-04-12
Rated 4 out of 5 by from TurboTax is pretty Good It would be nice if TurboTax Business had a download feature as in TurboTax Deluxe. I use the former for a trust. It shouldn't take too much effort to adapt Deluxe's download feature for the Estate and Trust portion of TurboTax Business. Although I do realize that only a small portion of TurboTax Business users would benefit.
Date published: 2023-04-12
Rated 4 out of 5 by from Live assist with state I wanted confirmation on my state filing. The assistance was through but I would have liked an explanation as to why I got the result I did.
Date published: 2023-04-12
Rated 5 out of 5 by from TurboTax is a lifesaver Before TurboTax taxes were awful but I feel a lot less stress with how easy and safe it all feels. Thank you for making Taxes much better than the worst! Haha
Date published: 2023-04-12
Rated 1 out of 5 by from Worst experience in years I felt that the most difficult part of filing my taxes this year was navigating through the never-ending upsell adds that were deceptively disguised as part of the tax filing process. I have ALWAYS used TurboTax to file my taxes, but after this year I will likely be switching to a new tax tool.
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3476
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Love Turbo Tax - Hate TT Live Help I've used TT for many years. This is the first year I've asked for "live help". Unfortunately, after speaking with more than one agent, the live help was of no help. I found the problem on my own, and still had to pay the live help fee.
Date published: 2023-04-12
Rated 3 out of 5 by from Slipping in thoroughness TurboTax has been a popular tax preparation software for many years, but it seems to have slipped this year. While the new "Race Mode" feature is designed to help you finish your taxes quickly, it also includes more prompts to upgrade to premium products. Additionally, a confusing "sign over the rights to share your information" page appears twice during the process. Finally, the software skipped an income section that I have filed for the past 5 years, requiring me to go back and manually add it. While TurboTax is still easier to use than paper forms, the value of the software is starting to be questionable.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax is the Way to Go Hi! I used the tax advisor online to help me with a question I had on doing investment prooperty purchases and sales with handling deductions. She did a fabulous job in asking approopriate questions and providing definitive answers. Way to Go!
Date published: 2023-04-12
Rated 5 out of 5 by from Love Turbo Tax Easy, fast, affordable, and takes the intimidation out of taxes.
Date published: 2023-04-12
Rated 4 out of 5 by from Did the job It did the job. It took around 4 hours for a family of three with a home, two jobs, and some investments. Will use it again next year.
Date published: 2023-04-12
Rated 3 out of 5 by from What changed?! Normally everything goes pretty smooth, but this year, TT could not find last year's tax return, nor did it acknowledge we used 1040-SR, and did not recommend it to us this year. Really concerned why it did not find last year's return as used the same computer and used Premier last 3 years!!???
Date published: 2023-04-12
Rated 4 out of 5 by from TurboTax is pretty Good It would be nice if TurboTax Business had a download feature as in TurboTax Deluxe. I use the former for a trust. It shouldn't take too much effort to adapt Deluxe's download feature for the Estate and Trust portion of TurboTax Business. Although I do realize that only a small portion of TurboTax Business users would benefit.
Date published: 2023-04-12
Rated 4 out of 5 by from Live assist with state I wanted confirmation on my state filing. The assistance was through but I would have liked an explanation as to why I got the result I did.
Date published: 2023-04-12
Rated 5 out of 5 by from TurboTax is a lifesaver Before TurboTax taxes were awful but I feel a lot less stress with how easy and safe it all feels. Thank you for making Taxes much better than the worst! Haha
Date published: 2023-04-12
Rated 1 out of 5 by from Worst experience in years I felt that the most difficult part of filing my taxes this year was navigating through the never-ending upsell adds that were deceptively disguised as part of the tax filing process. I have ALWAYS used TurboTax to file my taxes, but after this year I will likely be switching to a new tax tool.
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3476