TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Turbo tax has improved! I left Turbo tax two years ago because it did not provide some unique functions I needed at the time. For this year, I decided to try Turbo Tax again and found that the functionality or steps to include information had improved tremendously. I appreciated the additional information side bar which provided additional tax guidance. For the average lay person, turbo tax provides good value for your time and money. I did not use the additional tax resources i.e. expert advice etc. since I am a retired CPA, but for the average person who does not have a tax background I would seriously consider and paying for the service.
Date published: 2023-04-10
Rated 3 out of 5 by from Keeps getting more expensive My tax situation has not really changed for the past 10 years, but the price of the product is steadily going up. I plan on adding a personal business next year... may be time to go to a person to do my taxes rather than using a computer product online. Can't imagine what it will cost me when I add a business on top of my regular taxes.
Date published: 2023-04-10
Rated 3 out of 5 by from LOVE Turbo Tax except for one thing So easy, and when I got stuck and the first stage chat couldn't help me, it was easy and direct to get human support which was excellent. The one thing is...during my Turbo Tax process I received a 20% off coupon to encourage me to complete and file. It said the credit would be issued when the payment was made. I did complete and file, but no credit was applied. I could have really used the discount. This put a very bad taste in my mouth after what had been an enjoyable experience (if doing taxes can ever be considered enjoyable.)
Date published: 2023-04-10
Rated 5 out of 5 by from Process was great. Took me one hour to enter my in Great. Took me an hour I will use until I die or don’t have to file
Date published: 2023-04-10
Rated 4 out of 5 by from AL's getting on the site to pay for e-filing is a pain!!! Too difficult to fill out review!!!
Date published: 2023-04-10
Rated 4 out of 5 by from Tax Return Ease Easy to Use, Understand, and navigate. Great Product.
Date published: 2023-04-10
Rated 4 out of 5 by from sufficient I've used Turbo tax for 10 years but I do so because I have not found anything better, not because it is great.
Date published: 2023-04-10
Rated 2 out of 5 by from Printing out the return is slow at best Have issues in the system generating a completed return in order to print it. Ran into trouble when my son was doing his taxes, figured they might have fixed it, but NO......It takes MORE THAN MINUTES to generate the completed tax form...
Date published: 2023-04-10
Rated 1 out of 5 by from overpriced service charged me 119 for my tax return then another 39 to file electronically. Of course i am filing electronically that's the whole point of using turbo tax. completely overpriced last time using this.
Date published: 2023-04-10
Rated 4 out of 5 by from GOOD GOOD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3476
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax has improved! I left Turbo tax two years ago because it did not provide some unique functions I needed at the time. For this year, I decided to try Turbo Tax again and found that the functionality or steps to include information had improved tremendously. I appreciated the additional information side bar which provided additional tax guidance. For the average lay person, turbo tax provides good value for your time and money. I did not use the additional tax resources i.e. expert advice etc. since I am a retired CPA, but for the average person who does not have a tax background I would seriously consider and paying for the service.
Date published: 2023-04-10
Rated 3 out of 5 by from Keeps getting more expensive My tax situation has not really changed for the past 10 years, but the price of the product is steadily going up. I plan on adding a personal business next year... may be time to go to a person to do my taxes rather than using a computer product online. Can't imagine what it will cost me when I add a business on top of my regular taxes.
Date published: 2023-04-10
Rated 3 out of 5 by from LOVE Turbo Tax except for one thing So easy, and when I got stuck and the first stage chat couldn't help me, it was easy and direct to get human support which was excellent. The one thing is...during my Turbo Tax process I received a 20% off coupon to encourage me to complete and file. It said the credit would be issued when the payment was made. I did complete and file, but no credit was applied. I could have really used the discount. This put a very bad taste in my mouth after what had been an enjoyable experience (if doing taxes can ever be considered enjoyable.)
Date published: 2023-04-10
Rated 5 out of 5 by from Process was great. Took me one hour to enter my in Great. Took me an hour I will use until I die or don’t have to file
Date published: 2023-04-10
Rated 4 out of 5 by from AL's getting on the site to pay for e-filing is a pain!!! Too difficult to fill out review!!!
Date published: 2023-04-10
Rated 4 out of 5 by from Tax Return Ease Easy to Use, Understand, and navigate. Great Product.
Date published: 2023-04-10
Rated 4 out of 5 by from sufficient I've used Turbo tax for 10 years but I do so because I have not found anything better, not because it is great.
Date published: 2023-04-10
Rated 2 out of 5 by from Printing out the return is slow at best Have issues in the system generating a completed return in order to print it. Ran into trouble when my son was doing his taxes, figured they might have fixed it, but NO......It takes MORE THAN MINUTES to generate the completed tax form...
Date published: 2023-04-10
Rated 1 out of 5 by from overpriced service charged me 119 for my tax return then another 39 to file electronically. Of course i am filing electronically that's the whole point of using turbo tax. completely overpriced last time using this.
Date published: 2023-04-10
Rated 4 out of 5 by from GOOD GOOD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3476