TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Great services Great services, I use every year for several years
Date published: 2023-04-11
Rated 1 out of 5 by from The Worst Service EVER!!!! We bought the TurboTax Deluxe and still had to pay for the state tax return even though one state was included. Also, the experience is terrible. If you wanted to create a true, easy filing experience, you would partner with experience management companies that know what to do. This is a terrible experience from start to finish. I'm gonna make sure we lobby for the government to make a tool so we don't have to file our taxes with the private sector like you. Genuinely terrible.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax works well 95% Sometimes instructions can be confusing or ambiguous. For example, because I rent out 1/2 my duplex, 1/2 my mortgage was taken in Sch E. I used the feature i enter my full amounts of expenses including mortgage interest whereby Turbo would take out 1/2. In Deductions, there was a note that the interest was already accounted for in Sch E, but message should have included that I can only deduct 1/2 in Deductions.
Date published: 2023-04-11
Rated 2 out of 5 by from Captured market, lackluster product Haven't used TurboTax in 10+ years, not really impressed with the state of the product. Looks great and is basically gamified, but the automation isn't there for non-standard situations. Intuit has regulatory capture going for it, and it shows via the gaps in this product. It didn't correctly pickup the recipient address off a scanned 1099-DIV, and then wouldn't accept the obviously correct zip code. It's not set up to handle non-qualified ESPP plans, because it refused to accept the 1099-B info exactly as printed. It's an ESPP plan but with 20% match, not a discount. As far as I can tell, TurboTax cannot correctly handle this situation. Mistakenly thought my spouse had lost health coverage, with no option to skip that line of questioning. I guess I just hope it works out!
Date published: 2023-04-11
Rated 5 out of 5 by from Way easier and cheaper than HR Block! I appreciated the ability to log in to financial institutions to pull the tax documents instantly! Great feature and love the military friendly!
Date published: 2023-04-11
Rated 5 out of 5 by from I only trust Turbotax for my tax filings!!! For over 20 years I have used Turbotax as the tool I trust to file my taxes with no errors and with all the advice I need to get my highest possible refund. I like the way they have evolve over time with their user friendly software. I would not even think about other way to file my taxes both Federal and State. I really love Turbotax from the bottom of my heart!
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo tax Turbo tax is an easy and simple way to do your taxes. You have up to three options on how to do them which is by yourself, a helper, or have someone do it entirely just for you!! Awesome Service!! Saved myself some money!!!
Date published: 2023-04-11
Rated 4 out of 5 by from TT mostly good Overall works well, but the description in the State product is vague.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo tax experience I have use turbo tax for years, this year was a little tricky.
Date published: 2023-04-11
Rated 5 out of 5 by from turbo tax is awesome It was quick and simple they got me to do everything i needed to do in about 20 minutes i avoided a hassle going out and doing my taxes I did right here on my computer
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3429
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great services Great services, I use every year for several years
Date published: 2023-04-11
Rated 1 out of 5 by from The Worst Service EVER!!!! We bought the TurboTax Deluxe and still had to pay for the state tax return even though one state was included. Also, the experience is terrible. If you wanted to create a true, easy filing experience, you would partner with experience management companies that know what to do. This is a terrible experience from start to finish. I'm gonna make sure we lobby for the government to make a tool so we don't have to file our taxes with the private sector like you. Genuinely terrible.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax works well 95% Sometimes instructions can be confusing or ambiguous. For example, because I rent out 1/2 my duplex, 1/2 my mortgage was taken in Sch E. I used the feature i enter my full amounts of expenses including mortgage interest whereby Turbo would take out 1/2. In Deductions, there was a note that the interest was already accounted for in Sch E, but message should have included that I can only deduct 1/2 in Deductions.
Date published: 2023-04-11
Rated 2 out of 5 by from Captured market, lackluster product Haven't used TurboTax in 10+ years, not really impressed with the state of the product. Looks great and is basically gamified, but the automation isn't there for non-standard situations. Intuit has regulatory capture going for it, and it shows via the gaps in this product. It didn't correctly pickup the recipient address off a scanned 1099-DIV, and then wouldn't accept the obviously correct zip code. It's not set up to handle non-qualified ESPP plans, because it refused to accept the 1099-B info exactly as printed. It's an ESPP plan but with 20% match, not a discount. As far as I can tell, TurboTax cannot correctly handle this situation. Mistakenly thought my spouse had lost health coverage, with no option to skip that line of questioning. I guess I just hope it works out!
Date published: 2023-04-11
Rated 5 out of 5 by from Way easier and cheaper than HR Block! I appreciated the ability to log in to financial institutions to pull the tax documents instantly! Great feature and love the military friendly!
Date published: 2023-04-11
Rated 5 out of 5 by from I only trust Turbotax for my tax filings!!! For over 20 years I have used Turbotax as the tool I trust to file my taxes with no errors and with all the advice I need to get my highest possible refund. I like the way they have evolve over time with their user friendly software. I would not even think about other way to file my taxes both Federal and State. I really love Turbotax from the bottom of my heart!
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo tax Turbo tax is an easy and simple way to do your taxes. You have up to three options on how to do them which is by yourself, a helper, or have someone do it entirely just for you!! Awesome Service!! Saved myself some money!!!
Date published: 2023-04-11
Rated 4 out of 5 by from TT mostly good Overall works well, but the description in the State product is vague.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo tax experience I have use turbo tax for years, this year was a little tricky.
Date published: 2023-04-11
Rated 5 out of 5 by from turbo tax is awesome It was quick and simple they got me to do everything i needed to do in about 20 minutes i avoided a hassle going out and doing my taxes I did right here on my computer
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3429