TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.
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Rated 3 out of 5 by
W Kyote from
Tedious
Your process remains tedious, especially the review portion. Why do I have to find information that exists in your system?
Date published: 2023-04-11
Rated 3 out of 5 by
AnotherAlexis from
Super Easy but overpriced
I love turbo tax but it has become so expensive I can literally pay the same amount to support a local business in my area and have them do my taxes. Swapping to that next year. I'd rather pay a person than a software.
Date published: 2023-04-11
Rated 5 out of 5 by
Swiftgrif from
2022 Turbo Tax Painless
2022 Turbo Tax Painless. Got it the job done, stressless!
Date published: 2023-04-11
Rated 5 out of 5 by
Adam4567 from
Get Samuel as your expert if you can!!
Samuel was awesome!! It was super simple and easy to file!
Date published: 2023-04-11
Rated 5 out of 5 by
jenmalnat from
Turbo Tax saved me so much money
Turbo Tax is great. I spent a lot on accountants before Turbo Tax, Now I do it myself in less than an hour.
Date published: 2023-04-11
Rated 3 out of 5 by
Killowattbob from
Turbo Tax gets the job done despite annoyances
Having used TurboTax for a number of years I found the 2022 version to have several annoying flaws. For example, it complained about the K-1 from my Sub-S corp because it had "blanks". Well the income was zero, and that's what I typed in - what else could I have done? The income section continued to ask the same questions over and over - about cyber income, disaster relief, and some other nonsense that I'd answered NO to previously and yet I must have been asked the same thing 4 or 5 times. Once is enough. Same is true for the "friendly reminder about your retirement". Once is sufficient, stop after you've told me about having to make withdrawls already! Finally in my state tax section I was given zero dollars credit for property taxes even though I've received a credit in previous years and paid over $5K in property tax last year. No explanation, no ability to ask for help without paying extra. Maybe it's fine but it doesn't feel like TT gave me the full credit deserved. Speaking of paying extra, OK I get the motivation to upsell users on "Max". But quit nagging after we've said NO once or twice, OK? Bottom line is TurboTax completed my filing without difficulty and my taxes are paid, but tax time is stressful enough without being nagged and chased through endless loops for no reason. Because of this I'd give thoughtful consideration to changing to a different tax software provider next year.
Date published: 2023-04-11
Rated 5 out of 5 by
Brighton Gardens from
Great program
Easy to follow instructions and prompts. Would recommend to all.
Date published: 2023-04-11
Rated 2 out of 5 by
versity from
Not very happy with turbo tax
Found it hard to navigate. don't like not having program on my computer. Don't like not knowing price ahead of time. Used TT a number of years ago and found the process much easier. Wanted to look at forms and that didn't seem possible during the process. you clearly don't want me posting this review. I have tried 20 nicknames and they are all used.
Date published: 2023-04-11
Rated 3 out of 5 by
Al the tax man from
Credit Card Does not Work
Every year I attempt to use a CC to pay for a state return and receive an error at the Place Order screen. I tried multiple cards, and all received an error back. This has been 3 years in a row . thank you for saving me $25
Date published: 2023-04-11
Rated 3 out of 5 by
2023 TOO EXPENSIVE from
2023 TURBO TAX REVIEW
IT WAS EASY TO FILL OUT BUT TOO EXPENSIVE FOR SOMETHING I USED NO HELP WITH OVER 200 FOR FEDERAL AND STATE!!
All TurboTax® Offerings Reviews - Page 3370
Date published: 2023-04-11
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 3 out of 5 by
W Kyote from
Tedious
Your process remains tedious, especially the review portion. Why do I have to find information that exists in your system?
Date published: 2023-04-11
Rated 3 out of 5 by
AnotherAlexis from
Super Easy but overpriced
I love turbo tax but it has become so expensive I can literally pay the same amount to support a local business in my area and have them do my taxes. Swapping to that next year. I'd rather pay a person than a software.
Date published: 2023-04-11
Rated 5 out of 5 by
Swiftgrif from
2022 Turbo Tax Painless
2022 Turbo Tax Painless. Got it the job done, stressless!
Date published: 2023-04-11
Rated 5 out of 5 by
Adam4567 from
Get Samuel as your expert if you can!!
Samuel was awesome!! It was super simple and easy to file!
Date published: 2023-04-11
Rated 5 out of 5 by
jenmalnat from
Turbo Tax saved me so much money
Turbo Tax is great. I spent a lot on accountants before Turbo Tax, Now I do it myself in less than an hour.
Date published: 2023-04-11
Rated 3 out of 5 by
Killowattbob from
Turbo Tax gets the job done despite annoyances
Having used TurboTax for a number of years I found the 2022 version to have several annoying flaws. For example, it complained about the K-1 from my Sub-S corp because it had "blanks". Well the income was zero, and that's what I typed in - what else could I have done? The income section continued to ask the same questions over and over - about cyber income, disaster relief, and some other nonsense that I'd answered NO to previously and yet I must have been asked the same thing 4 or 5 times. Once is enough. Same is true for the "friendly reminder about your retirement". Once is sufficient, stop after you've told me about having to make withdrawls already! Finally in my state tax section I was given zero dollars credit for property taxes even though I've received a credit in previous years and paid over $5K in property tax last year. No explanation, no ability to ask for help without paying extra. Maybe it's fine but it doesn't feel like TT gave me the full credit deserved. Speaking of paying extra, OK I get the motivation to upsell users on "Max". But quit nagging after we've said NO once or twice, OK? Bottom line is TurboTax completed my filing without difficulty and my taxes are paid, but tax time is stressful enough without being nagged and chased through endless loops for no reason. Because of this I'd give thoughtful consideration to changing to a different tax software provider next year.
Date published: 2023-04-11
Rated 5 out of 5 by
Brighton Gardens from
Great program
Easy to follow instructions and prompts. Would recommend to all.
Date published: 2023-04-11
Rated 2 out of 5 by
versity from
Not very happy with turbo tax
Found it hard to navigate. don't like not having program on my computer. Don't like not knowing price ahead of time. Used TT a number of years ago and found the process much easier. Wanted to look at forms and that didn't seem possible during the process. you clearly don't want me posting this review. I have tried 20 nicknames and they are all used.
Date published: 2023-04-11
Rated 3 out of 5 by
Al the tax man from
Credit Card Does not Work
Every year I attempt to use a CC to pay for a state return and receive an error at the Place Order screen. I tried multiple cards, and all received an error back. This has been 3 years in a row . thank you for saving me $25
Date published: 2023-04-11
Rated 3 out of 5 by
2023 TOO EXPENSIVE from
2023 TURBO TAX REVIEW
IT WAS EASY TO FILL OUT BUT TOO EXPENSIVE FOR SOMETHING I USED NO HELP WITH OVER 200 FOR FEDERAL AND STATE!!
All TurboTax® Offerings Reviews - Page 3370
Date published: 2023-04-11