TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from Good but expensive Fees keep increasing. Will probably look at other options next year!
Date published: 2023-04-12
Rated 3 out of 5 by from BETTER WITH DISC When using Mint and Intuit you can't view the IRS forms as you go , which I am used to. The program reverts back and you have to sign in again and again when asked to review the previous years returns. I think it would be better to just buy the disc and use it as done in previous years.
Date published: 2023-04-12
Rated 5 out of 5 by from Convenient and fairly easy to complete I've been using Turbo Tax for years and it's always worked well for me.
Date published: 2023-04-12
Rated 1 out of 5 by from Turbo Tax was disappointing this year My information didn't carry over from quickbooks easily. The turbotax phone customer service didn't help much. They made me fill out something with my car and I didn't even use it for my business.
Date published: 2023-04-12
Rated 5 out of 5 by from TurboTax is easy to use and comprehensive. Very good. I think investments section could be a bit more in layman's terms. I did not find that it clearly distinguished 401K's from IRA's and how to report the 401K's.
Date published: 2023-04-12
Rated 5 out of 5 by from Loved the graphics Not only was it super easy to do, the graphics were great and made me laugh.
Date published: 2023-04-12
Rated 5 out of 5 by from This Company is Amazing Is one of the most easiest and helpful company to use. Im so happy I found turbotax to do my taxes
Date published: 2023-04-12
Rated 5 out of 5 by from TurboTax is GREAT Made it very self-explanatory, much better than the other services. It is more expensive, but you pay for what you get. Will definitely use next year
Date published: 2023-04-12
Rated 2 out of 5 by from Needs some work Turbo tax needs to be more user friendly. It needs a quick link on the main screen to print or download and save the return. The only place I can find to print is when I actually file it. and when I look for help on printing it, it sends me to the website where I cannot find any helpful information. I also unsuccessfully tried to print an old return from a prior year prepared on turbo tax to no avail. Additionally, I can't log into my Intuit account and it doesn't provide any helpful information on how to do that. I tried to change my password and it wouldn't take it. There is no place to chat with an actual person, either.
Date published: 2023-04-12
Rated 2 out of 5 by from New and Improved isn't always improved Turbo Tax used to be easy and pretty straightforward; but it's not just Turbo Tax- ever since the pandemic, new people have been hired by banks and credit card companies in IT and the results are new forms that are more convoluted and harder to navigate (but they LOOK pretty). And nobody seems to edit them. Example: In one of your Side Bar explanations 'then' was used instead of 'than'.
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3146
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Good but expensive Fees keep increasing. Will probably look at other options next year!
Date published: 2023-04-12
Rated 3 out of 5 by from BETTER WITH DISC When using Mint and Intuit you can't view the IRS forms as you go , which I am used to. The program reverts back and you have to sign in again and again when asked to review the previous years returns. I think it would be better to just buy the disc and use it as done in previous years.
Date published: 2023-04-12
Rated 5 out of 5 by from Convenient and fairly easy to complete I've been using Turbo Tax for years and it's always worked well for me.
Date published: 2023-04-12
Rated 1 out of 5 by from Turbo Tax was disappointing this year My information didn't carry over from quickbooks easily. The turbotax phone customer service didn't help much. They made me fill out something with my car and I didn't even use it for my business.
Date published: 2023-04-12
Rated 5 out of 5 by from TurboTax is easy to use and comprehensive. Very good. I think investments section could be a bit more in layman's terms. I did not find that it clearly distinguished 401K's from IRA's and how to report the 401K's.
Date published: 2023-04-12
Rated 5 out of 5 by from Loved the graphics Not only was it super easy to do, the graphics were great and made me laugh.
Date published: 2023-04-12
Rated 5 out of 5 by from This Company is Amazing Is one of the most easiest and helpful company to use. Im so happy I found turbotax to do my taxes
Date published: 2023-04-12
Rated 5 out of 5 by from TurboTax is GREAT Made it very self-explanatory, much better than the other services. It is more expensive, but you pay for what you get. Will definitely use next year
Date published: 2023-04-12
Rated 2 out of 5 by from Needs some work Turbo tax needs to be more user friendly. It needs a quick link on the main screen to print or download and save the return. The only place I can find to print is when I actually file it. and when I look for help on printing it, it sends me to the website where I cannot find any helpful information. I also unsuccessfully tried to print an old return from a prior year prepared on turbo tax to no avail. Additionally, I can't log into my Intuit account and it doesn't provide any helpful information on how to do that. I tried to change my password and it wouldn't take it. There is no place to chat with an actual person, either.
Date published: 2023-04-12
Rated 2 out of 5 by from New and Improved isn't always improved Turbo Tax used to be easy and pretty straightforward; but it's not just Turbo Tax- ever since the pandemic, new people have been hired by banks and credit card companies in IT and the results are new forms that are more convoluted and harder to navigate (but they LOOK pretty). And nobody seems to edit them. Example: In one of your Side Bar explanations 'then' was used instead of 'than'.
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3146