TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from TurboTax is GREAT Made it very self-explanatory, much better than the other services. It is more expensive, but you pay for what you get. Will definitely use next year
Date published: 2023-04-12
Rated 2 out of 5 by from Needs some work Turbo tax needs to be more user friendly. It needs a quick link on the main screen to print or download and save the return. The only place I can find to print is when I actually file it. and when I look for help on printing it, it sends me to the website where I cannot find any helpful information. I also unsuccessfully tried to print an old return from a prior year prepared on turbo tax to no avail. Additionally, I can't log into my Intuit account and it doesn't provide any helpful information on how to do that. I tried to change my password and it wouldn't take it. There is no place to chat with an actual person, either.
Date published: 2023-04-12
Rated 2 out of 5 by from New and Improved isn't always improved Turbo Tax used to be easy and pretty straightforward; but it's not just Turbo Tax- ever since the pandemic, new people have been hired by banks and credit card companies in IT and the results are new forms that are more convoluted and harder to navigate (but they LOOK pretty). And nobody seems to edit them. Example: In one of your Side Bar explanations 'then' was used instead of 'than'.
Date published: 2023-04-12
Rated 1 out of 5 by from I am done with turbotax I being retired have a simple tax agenda ...1 annuity thats it . The total cost of your product with additional services is half my refund . I have lost all confidence in not only my useless government, but how turbotax increases fees by only giving me one path to choose then an additional premium is required in order to complete my taxes
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax is Quick & Easy Quick, Easy, Thorough, I will continue to use it in the future
Date published: 2023-04-12
Rated 4 out of 5 by from easy to use and confusing at times It was a step by step program and easy to use. The problem was I am not familiar with stocks div or int. this casued me some greif but turbo Tax over all did help me find the information. Last no fault of turbo tax but Filing was a pain in the butt
Date published: 2023-04-12
Rated 5 out of 5 by from Customer Support was awesome! I had an issue with my 2008 Home buyers credit not working and their customer support was able to get me sorted out.
Date published: 2023-04-12
Rated 4 out of 5 by from Awesome but getting a bit expensive It is helpful and been using for years but the cost is getting rather high for normal to low income people.
Date published: 2023-04-12
Rated 5 out of 5 by from Quick and easy It took me less than an hour to complete the process. The software is great at walking you through everything.
Date published: 2023-04-12
Rated 5 out of 5 by from Easy to Use Super easy and intuitive. great product -- no other info needed
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3111
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is GREAT Made it very self-explanatory, much better than the other services. It is more expensive, but you pay for what you get. Will definitely use next year
Date published: 2023-04-12
Rated 2 out of 5 by from Needs some work Turbo tax needs to be more user friendly. It needs a quick link on the main screen to print or download and save the return. The only place I can find to print is when I actually file it. and when I look for help on printing it, it sends me to the website where I cannot find any helpful information. I also unsuccessfully tried to print an old return from a prior year prepared on turbo tax to no avail. Additionally, I can't log into my Intuit account and it doesn't provide any helpful information on how to do that. I tried to change my password and it wouldn't take it. There is no place to chat with an actual person, either.
Date published: 2023-04-12
Rated 2 out of 5 by from New and Improved isn't always improved Turbo Tax used to be easy and pretty straightforward; but it's not just Turbo Tax- ever since the pandemic, new people have been hired by banks and credit card companies in IT and the results are new forms that are more convoluted and harder to navigate (but they LOOK pretty). And nobody seems to edit them. Example: In one of your Side Bar explanations 'then' was used instead of 'than'.
Date published: 2023-04-12
Rated 1 out of 5 by from I am done with turbotax I being retired have a simple tax agenda ...1 annuity thats it . The total cost of your product with additional services is half my refund . I have lost all confidence in not only my useless government, but how turbotax increases fees by only giving me one path to choose then an additional premium is required in order to complete my taxes
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax is Quick & Easy Quick, Easy, Thorough, I will continue to use it in the future
Date published: 2023-04-12
Rated 4 out of 5 by from easy to use and confusing at times It was a step by step program and easy to use. The problem was I am not familiar with stocks div or int. this casued me some greif but turbo Tax over all did help me find the information. Last no fault of turbo tax but Filing was a pain in the butt
Date published: 2023-04-12
Rated 5 out of 5 by from Customer Support was awesome! I had an issue with my 2008 Home buyers credit not working and their customer support was able to get me sorted out.
Date published: 2023-04-12
Rated 4 out of 5 by from Awesome but getting a bit expensive It is helpful and been using for years but the cost is getting rather high for normal to low income people.
Date published: 2023-04-12
Rated 5 out of 5 by from Quick and easy It took me less than an hour to complete the process. The software is great at walking you through everything.
Date published: 2023-04-12
Rated 5 out of 5 by from Easy to Use Super easy and intuitive. great product -- no other info needed
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3111