TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from Everything worked as it should, Thanks The service rep David was very helpful and knowledgeable.
Date published: 2021-05-18
Rated 5 out of 5 by from Good Stuff Even at the very last moment, TurboTax came through.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax Experts rock!!!! I needed help down to the last minute, and they helped me to finish my filing and not lose my mind! Thank you sooooo much!!!!
Date published: 2021-05-18
Rated 2 out of 5 by from Not user friendly If you have any sort of stocks, or you buy and sell, this is not for you. With one cell of shares of a stock, it automatically charge me for premium. I also had a lot of difficulty with the city tax form and the information provided was not helpful. I will not be using TurboTax again
Date published: 2021-05-18
Rated 3 out of 5 by from Form 2210AI Was a NIGHTMARE! I have happily used Turbor Tax for many years, but this year just wasn't the best experience. I spent well over an hour following the directions to delete Form 2210AI (which I did not need) and it just kept continuing to pop right back up... So frustrating!
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is the Best! I've used Turbo Tax for a couple of years now and I'm never disappointed. The program provides me with hints and directions on what I can claim and exactly what documentation I need. It's holding my hand during a very stressful time and making me feel better all the way!
Date published: 2021-05-18
Rated 2 out of 5 by from A turbo tax glitch A glitch with reporting cash charitable contributions cost me hours of time, and I had to file without this deduction on May 17, 2021. I spent nearly an hour on a live chat with Paul; he claimed to have fixed the problem, but when I went to file, the system refused and stuck me in a loop that was impossible to exit.
Date published: 2021-05-18
Rated 3 out of 5 by from impressed! turbo tax was great! very easy to use and this year i wasn't charged a fee! a couple things that were extremely annoying. towards the end, it started asking me a bunch of questions about dates and proceeds for my cryptocurrency investments info but it was not being specific at all and so i was extremely confused. i wasn't sure what proceeds to enter or which dates it was talking about. same thing happened again when it started asking me info about my car and questions i wasn't quite understanding. other than that i think this experience with turbotax was a lot better than last years.
Date published: 2021-05-18
Rated 5 out of 5 by from great tax It is easy to use turbo tax and simple follow instructions
Date published: 2021-05-18
Rated 4 out of 5 by from turbo tax was awesome turbo tax over experience was good for a beginner. great for beginners
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 305
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Everything worked as it should, Thanks The service rep David was very helpful and knowledgeable.
Date published: 2021-05-18
Rated 5 out of 5 by from Good Stuff Even at the very last moment, TurboTax came through.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax Experts rock!!!! I needed help down to the last minute, and they helped me to finish my filing and not lose my mind! Thank you sooooo much!!!!
Date published: 2021-05-18
Rated 2 out of 5 by from Not user friendly If you have any sort of stocks, or you buy and sell, this is not for you. With one cell of shares of a stock, it automatically charge me for premium. I also had a lot of difficulty with the city tax form and the information provided was not helpful. I will not be using TurboTax again
Date published: 2021-05-18
Rated 3 out of 5 by from Form 2210AI Was a NIGHTMARE! I have happily used Turbor Tax for many years, but this year just wasn't the best experience. I spent well over an hour following the directions to delete Form 2210AI (which I did not need) and it just kept continuing to pop right back up... So frustrating!
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is the Best! I've used Turbo Tax for a couple of years now and I'm never disappointed. The program provides me with hints and directions on what I can claim and exactly what documentation I need. It's holding my hand during a very stressful time and making me feel better all the way!
Date published: 2021-05-18
Rated 2 out of 5 by from A turbo tax glitch A glitch with reporting cash charitable contributions cost me hours of time, and I had to file without this deduction on May 17, 2021. I spent nearly an hour on a live chat with Paul; he claimed to have fixed the problem, but when I went to file, the system refused and stuck me in a loop that was impossible to exit.
Date published: 2021-05-18
Rated 3 out of 5 by from impressed! turbo tax was great! very easy to use and this year i wasn't charged a fee! a couple things that were extremely annoying. towards the end, it started asking me a bunch of questions about dates and proceeds for my cryptocurrency investments info but it was not being specific at all and so i was extremely confused. i wasn't sure what proceeds to enter or which dates it was talking about. same thing happened again when it started asking me info about my car and questions i wasn't quite understanding. other than that i think this experience with turbotax was a lot better than last years.
Date published: 2021-05-18
Rated 5 out of 5 by from great tax It is easy to use turbo tax and simple follow instructions
Date published: 2021-05-18
Rated 4 out of 5 by from turbo tax was awesome turbo tax over experience was good for a beginner. great for beginners
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 305