TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 2 out of 5 by from Good, but there has to be something better I been using Turbo Tax for years and I am getting tired of it. There has to be a better service or at least something more economical to support the file of state taxes. Turbo Tax should offer one free state return with every federal submission. I live in Texas and always have to end up paying extra to file a state return somewhere else that I worked in during the year. The annoying part is that my tax liability is often smaller than the amount that Turbo Tax charges me to file the state return.
Date published: 2021-05-18
Rated 4 out of 5 by from Turbo tax shows you how to get taxes DONE EASILY! Turbo Tax enables me to prepare tax return. In general it is is easy to use. soe of explanations were little confusing. Very good method Thank YOU~
Date published: 2021-05-18
Rated 4 out of 5 by from As good as ever. Easy experience. Will continue to use Turbo Tax in the future.
Date published: 2021-05-18
Rated 5 out of 5 by from Awesome and easy to use! I was late on filing and in a matter of hours I was completely finished and got back more than I initially expected.
Date published: 2021-05-18
Rated 5 out of 5 by from turbotax is fabulous! Provides substantive tax info and love the live expert backup that is there with "Live". Great way to do your federal and state taxes.
Date published: 2021-05-18
Rated 5 out of 5 by from Always use Turbo Tax I have used Turbo Tax as long as I can remember and wouldn't think of using another program. If you are not sure about something, with a click of a buttom you get a more detailed explanation which has always been great! Thank You Turbo Tax....One more year down!!!
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is very easy to use. Turbo Tax is very easy to use and has answers to any questions you may have on any item line you are entering.
Date published: 2021-05-18
Rated 1 out of 5 by from Not what it used to be - don't use for crypto TurboTax used to provide the highest level of service and support - whatever happened in the past two years has seriously degraded their system. Instructions are terrible, customer service just asks to see your screen and then reads it to you... and they Google things that they should already know. The cryptocurrency calculations were flawed - despite having a CSV and following the suggested site to pull data from Coinbase, I'm certain there is a database error on the back end of the system that creates an API error. I used to pay $75 to have my state and federal filed and it took about 5 hours, and now it's nearly $300 and takes me upwards of 20 hours. I miss how great TurboTax was in 2016.
Date published: 2021-05-18
Rated 5 out of 5 by from Great Tax Tool A few roadblocks along the way but generally one of the easier tax tools I've used.
Date published: 2021-05-18
Rated 5 out of 5 by from Awesome job Turbo Tax Live Experts! I had the pleasure of speaking with Liberty and Jackie on two occasions of calling in for questions and both ladies were very helpful. Thanks for all your help!
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 303
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Good, but there has to be something better I been using Turbo Tax for years and I am getting tired of it. There has to be a better service or at least something more economical to support the file of state taxes. Turbo Tax should offer one free state return with every federal submission. I live in Texas and always have to end up paying extra to file a state return somewhere else that I worked in during the year. The annoying part is that my tax liability is often smaller than the amount that Turbo Tax charges me to file the state return.
Date published: 2021-05-18
Rated 4 out of 5 by from Turbo tax shows you how to get taxes DONE EASILY! Turbo Tax enables me to prepare tax return. In general it is is easy to use. soe of explanations were little confusing. Very good method Thank YOU~
Date published: 2021-05-18
Rated 4 out of 5 by from As good as ever. Easy experience. Will continue to use Turbo Tax in the future.
Date published: 2021-05-18
Rated 5 out of 5 by from Awesome and easy to use! I was late on filing and in a matter of hours I was completely finished and got back more than I initially expected.
Date published: 2021-05-18
Rated 5 out of 5 by from turbotax is fabulous! Provides substantive tax info and love the live expert backup that is there with "Live". Great way to do your federal and state taxes.
Date published: 2021-05-18
Rated 5 out of 5 by from Always use Turbo Tax I have used Turbo Tax as long as I can remember and wouldn't think of using another program. If you are not sure about something, with a click of a buttom you get a more detailed explanation which has always been great! Thank You Turbo Tax....One more year down!!!
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is very easy to use. Turbo Tax is very easy to use and has answers to any questions you may have on any item line you are entering.
Date published: 2021-05-18
Rated 1 out of 5 by from Not what it used to be - don't use for crypto TurboTax used to provide the highest level of service and support - whatever happened in the past two years has seriously degraded their system. Instructions are terrible, customer service just asks to see your screen and then reads it to you... and they Google things that they should already know. The cryptocurrency calculations were flawed - despite having a CSV and following the suggested site to pull data from Coinbase, I'm certain there is a database error on the back end of the system that creates an API error. I used to pay $75 to have my state and federal filed and it took about 5 hours, and now it's nearly $300 and takes me upwards of 20 hours. I miss how great TurboTax was in 2016.
Date published: 2021-05-18
Rated 5 out of 5 by from Great Tax Tool A few roadblocks along the way but generally one of the easier tax tools I've used.
Date published: 2021-05-18
Rated 5 out of 5 by from Awesome job Turbo Tax Live Experts! I had the pleasure of speaking with Liberty and Jackie on two occasions of calling in for questions and both ladies were very helpful. Thanks for all your help!
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 303