TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Simplistic The process was straight forward and helpful. The text and emails were comforting.
Date published: 2023-04-22
Rated 5 out of 5 by from TurboTax is quick and easy Process is simple, clean and it walks you through every step.
Date published: 2023-04-22
Rated 5 out of 5 by from Easy, Free*, Great service I’ve been using TurboTax for years… no one taught me about taxes and ttax makes it very easy.
Date published: 2023-04-22
Rated 5 out of 5 by from Worked Great Worked great but I don't have anything else to say.
Date published: 2023-04-22
Rated 3 out of 5 by from Purchased Code Did Not Work I purchased a pre-paid code from Costco. The system did not prompt me to enter the code. I entered it in a code area, and I was prompted to enter my credit card information.
Date published: 2023-04-22
Rated 5 out of 5 by from So easy to file! My expert was so great. He was pleasant and professional and it took no time for him to fix the issue. So greatful!
Date published: 2023-04-22
Rated 5 out of 5 by from Turbo Tax Turbo tax was easy to use. I could fix it from my phone
Date published: 2023-04-22
Rated 5 out of 5 by from Outstanding! This was easy to navigate and offered help as I needed it to complete the returns.
Date published: 2023-04-22
Rated 1 out of 5 by from Fast, But Expensive Look, I am so glad TurboTax exists...but if I had the time to do my taxes with an accountant, I'd just do it that way. I paid almost $230 to use TurboTax because it costs money to charge my tax refund to pay for the service($39)?? before that, almost costing $200 to use what amounts to a computer entering in your info on a digital spreadsheet is...absurd, in a word. Services like this should not be so expensive. Premium versions I could understand, but for those with non-complex tax data to enter it should be like $70 for w2 and maybe an extra $40 for 1099 if applicable...but not $200. The convenience for me in this case is worth it only because I have not had the time to arrange an accountant, but if I did I'd recommend doing that instead. TurboTax's fees have really gotten out of hand and frankly the Federal Government should get involved in placing a cap on what they charge because it is classist--so many people cannot afford $200 out of pocket to pay their taxes on time, and they don't have access to an accountant or know how to find one either. Truly, TurboTax should be ashamed of what they charge. I know several people with simple tax W-2's who don't understand their options because they aren't educated on the matter--and I realize this isn't directly TurboTax's fault or responsibility, but they are absolutely capitalizing on unknowing citizens and that feels wrong on so many levels. Lower your rates TurboTax. Most of the time you're not even paying anyone to do this work, so your profits have to be absurdly high. You can afford to make it cheaper, and even if Capitalism says you "shouldn't have to," you still should. No one likes tax season, everyone is stressed, and the least you can do is help provide accessible relief and education to those who are not financially educated or fortunate enough to have internet access or the tools and resources to acquire such things.
Date published: 2023-04-22
Rated 3 out of 5 by from Turbo Tax I used Turbo Tax. My husband died in 2022. I am renting a room.
Date published: 2023-04-22
All TurboTax® Offerings Reviews - Page 293
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Simplistic The process was straight forward and helpful. The text and emails were comforting.
Date published: 2023-04-22
Rated 5 out of 5 by from TurboTax is quick and easy Process is simple, clean and it walks you through every step.
Date published: 2023-04-22
Rated 5 out of 5 by from Easy, Free*, Great service I’ve been using TurboTax for years… no one taught me about taxes and ttax makes it very easy.
Date published: 2023-04-22
Rated 5 out of 5 by from Worked Great Worked great but I don't have anything else to say.
Date published: 2023-04-22
Rated 3 out of 5 by from Purchased Code Did Not Work I purchased a pre-paid code from Costco. The system did not prompt me to enter the code. I entered it in a code area, and I was prompted to enter my credit card information.
Date published: 2023-04-22
Rated 5 out of 5 by from So easy to file! My expert was so great. He was pleasant and professional and it took no time for him to fix the issue. So greatful!
Date published: 2023-04-22
Rated 5 out of 5 by from Turbo Tax Turbo tax was easy to use. I could fix it from my phone
Date published: 2023-04-22
Rated 5 out of 5 by from Outstanding! This was easy to navigate and offered help as I needed it to complete the returns.
Date published: 2023-04-22
Rated 1 out of 5 by from Fast, But Expensive Look, I am so glad TurboTax exists...but if I had the time to do my taxes with an accountant, I'd just do it that way. I paid almost $230 to use TurboTax because it costs money to charge my tax refund to pay for the service($39)?? before that, almost costing $200 to use what amounts to a computer entering in your info on a digital spreadsheet is...absurd, in a word. Services like this should not be so expensive. Premium versions I could understand, but for those with non-complex tax data to enter it should be like $70 for w2 and maybe an extra $40 for 1099 if applicable...but not $200. The convenience for me in this case is worth it only because I have not had the time to arrange an accountant, but if I did I'd recommend doing that instead. TurboTax's fees have really gotten out of hand and frankly the Federal Government should get involved in placing a cap on what they charge because it is classist--so many people cannot afford $200 out of pocket to pay their taxes on time, and they don't have access to an accountant or know how to find one either. Truly, TurboTax should be ashamed of what they charge. I know several people with simple tax W-2's who don't understand their options because they aren't educated on the matter--and I realize this isn't directly TurboTax's fault or responsibility, but they are absolutely capitalizing on unknowing citizens and that feels wrong on so many levels. Lower your rates TurboTax. Most of the time you're not even paying anyone to do this work, so your profits have to be absurdly high. You can afford to make it cheaper, and even if Capitalism says you "shouldn't have to," you still should. No one likes tax season, everyone is stressed, and the least you can do is help provide accessible relief and education to those who are not financially educated or fortunate enough to have internet access or the tools and resources to acquire such things.
Date published: 2023-04-22
Rated 3 out of 5 by from Turbo Tax I used Turbo Tax. My husband died in 2022. I am renting a room.
Date published: 2023-04-22
All TurboTax® Offerings Reviews - Page 293