TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from TurboTax is Easy! Been using it for years. Good info if you have a question.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax is straightforward and easy to use Turbo Tax makes filing taxes a lot less stressful because it is clear and easy.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax Pro's I have been using Turbo Tax for around 10 years. It all started because my mom had been using Turbo several years prior (and still does to this day). There have only been a couple years I have had to file in person with another company due to filing jointly with spouses as our taxes were a bit more complicated and they wanted to be sure that nothing was missed or incorrectly filed. Truth be told Turbo is so user friendly and much less expensive than the competition I could have done it myself for way less, but hindsight is 20/20. As someone who has been doing their own taxes for years I really enjoyed the Race clock this year because it really reinforced my confidence that I really do know what I'm doing when it comes to filing. 10/10 would recommend. I even had a friend who needed to file a 1099 on her own this year come to me for help and asked if I'd help her through the process. I had never done one of those before, but again it is very easy to fill in the blanks with Turbo. She didn't realize "how easy" it would be and basically did it all on her own with me sitting beside her. 10/10 will always recommend Turbo Tax!
Date published: 2023-04-14
Rated 5 out of 5 by from Easy for students! Made the tax process really quick and easy. Thanks!
Date published: 2023-04-14
Rated 1 out of 5 by from I guess it's time for me to move on from Turbo Tax Turbo Tax is like dealing with a used car salesman. Trying to push off more expensive products that I was going to upgrade to, but when I chose the option of having someone call me, I was told it would be min the middle of May before I could talk to someone.
Date published: 2023-04-14
Rated 2 out of 5 by from My e-file is not going through. I continué to get a rejection for a SS number of my dependent. The SS has been verified and it is correct. I spoke with the IRS and they are telling me they haven’t not received anything to reject that it is a software issue via TurboTax. I paid TurboTax for the convenience of efile. Unacceptable
Date published: 2023-04-14
Rated 5 out of 5 by from Easy Peasy Thorough and user friendly. Would highly recommend.
Date published: 2023-04-14
Rated 3 out of 5 by from Required Updates Waste of Time The constant updates to the program waste a lot of time. You should be able to open and use the program with the OPTION of not updating--especially in the following year when you need to open last year's program for comparison. Why would you need to update last year's program? A waste of time.
Date published: 2023-04-14
Rated 5 out of 5 by from Time and anxiety saving Easy to use, time saving, this is my 10th year. I would have trouble keeping all of this paper work straight
Date published: 2023-04-14
Rated 3 out of 5 by from too expensive Things are faster and smoother on TurboTax but there should be an adjusted rate based on income.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2771
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is Easy! Been using it for years. Good info if you have a question.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax is straightforward and easy to use Turbo Tax makes filing taxes a lot less stressful because it is clear and easy.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax Pro's I have been using Turbo Tax for around 10 years. It all started because my mom had been using Turbo several years prior (and still does to this day). There have only been a couple years I have had to file in person with another company due to filing jointly with spouses as our taxes were a bit more complicated and they wanted to be sure that nothing was missed or incorrectly filed. Truth be told Turbo is so user friendly and much less expensive than the competition I could have done it myself for way less, but hindsight is 20/20. As someone who has been doing their own taxes for years I really enjoyed the Race clock this year because it really reinforced my confidence that I really do know what I'm doing when it comes to filing. 10/10 would recommend. I even had a friend who needed to file a 1099 on her own this year come to me for help and asked if I'd help her through the process. I had never done one of those before, but again it is very easy to fill in the blanks with Turbo. She didn't realize "how easy" it would be and basically did it all on her own with me sitting beside her. 10/10 will always recommend Turbo Tax!
Date published: 2023-04-14
Rated 5 out of 5 by from Easy for students! Made the tax process really quick and easy. Thanks!
Date published: 2023-04-14
Rated 1 out of 5 by from I guess it's time for me to move on from Turbo Tax Turbo Tax is like dealing with a used car salesman. Trying to push off more expensive products that I was going to upgrade to, but when I chose the option of having someone call me, I was told it would be min the middle of May before I could talk to someone.
Date published: 2023-04-14
Rated 2 out of 5 by from My e-file is not going through. I continué to get a rejection for a SS number of my dependent. The SS has been verified and it is correct. I spoke with the IRS and they are telling me they haven’t not received anything to reject that it is a software issue via TurboTax. I paid TurboTax for the convenience of efile. Unacceptable
Date published: 2023-04-14
Rated 5 out of 5 by from Easy Peasy Thorough and user friendly. Would highly recommend.
Date published: 2023-04-14
Rated 3 out of 5 by from Required Updates Waste of Time The constant updates to the program waste a lot of time. You should be able to open and use the program with the OPTION of not updating--especially in the following year when you need to open last year's program for comparison. Why would you need to update last year's program? A waste of time.
Date published: 2023-04-14
Rated 5 out of 5 by from Time and anxiety saving Easy to use, time saving, this is my 10th year. I would have trouble keeping all of this paper work straight
Date published: 2023-04-14
Rated 3 out of 5 by from too expensive Things are faster and smoother on TurboTax but there should be an adjusted rate based on income.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2771