TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from TurboTax review 2022 It's a user friendly application, but could be simpler and walk you through the same questions year in and year out.
Date published: 2023-04-14
Rated 5 out of 5 by from OMG YES! THIS WAS PAINLESS! I was able to import my W-2's, and because I had a hectic year, I would have been royally screwed if I had anything less user-friendly than Turbotax!
Date published: 2023-04-14
Rated 5 out of 5 by from Use it every year Been using turbo tax every year for a long time, so far it hasn't failed me. I appreciate that I can easily get explanations as I go along to better understand what is being looked at and what I need to do. I like that TurboTax caring see its work and walks me through the process so I am confident I'm entering all my information accurately to completeness.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbotax is awesome It was easy and explained in great detail. The support was there if needed, and I liked that.
Date published: 2023-04-14
Rated 5 out of 5 by from awesome awesome great job lkjl'k;k;'k;'l;lkmlkml'km'lkm;lm;lml
Date published: 2023-04-14
Rated 5 out of 5 by from turbo tax is very reliable year after year 5th year and will continue for every year unless they go woke
Date published: 2023-04-14
Rated 4 out of 5 by from it's OK Worst year using the program, initially took me through like I was doing short form even though I marked everything like every year. Had to completely start over once. One program I needed on selling of property never did open. I had to call to have someone find it with me. The live help section was also an issue, initially wouldn't let me chat or talk with someone live because it said I was filing for free and it's not included even though everything on your face page indicated it was available to everyone, then kept saying my messages weren't being sent and needed to retry even though I would get a response, took 5-10 minutes to get responses, extremely slow. Spoke with 3 helpers, first one was ok, strong accent and was hard to understand at times and had alot of background noise (family) but managed to b able to complete tasks. Second one was cordial able to direct me to where I needed to go and answered my questions well although I think there was a misunderstanding between my questions and her answers which had to do with IRA contributions and limits. The third one was a follow up to that same misunderstanding but resolved the problem myself before she got back to me so not an issue.
Date published: 2023-04-14
Rated 4 out of 5 by from Turbo Tax is good I have been using turbo tax for at least 5 years now and have always been succesful in receiving a great result. The only reason I gave it 4 stars was because last year's information would not pull up. After 15 minutes waiting, I gave up & entered the data manually. Other than that, I received great results as usual, just took a little longer.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax is Awesome It was really easy to use Turbo Tax to complete my taxes, I appreciate the development in the Turbo Tax product to make it user and customer friendly
Date published: 2023-04-14
Rated 4 out of 5 by from Turbo Tax OK but had some issues Using Turbo Tax is OK but TT should ask about SW updates before I start filing process. Would have saved time. 1st time computer locked up & had to close & re boot. After updates completed filing was OK This is a MacBook Pro with latest S/W (Ventura). ..........Also, Some instructions are confusing regarding paper filing at the end after I file. (not the voucher form)
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2644
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax review 2022 It's a user friendly application, but could be simpler and walk you through the same questions year in and year out.
Date published: 2023-04-14
Rated 5 out of 5 by from OMG YES! THIS WAS PAINLESS! I was able to import my W-2's, and because I had a hectic year, I would have been royally screwed if I had anything less user-friendly than Turbotax!
Date published: 2023-04-14
Rated 5 out of 5 by from Use it every year Been using turbo tax every year for a long time, so far it hasn't failed me. I appreciate that I can easily get explanations as I go along to better understand what is being looked at and what I need to do. I like that TurboTax caring see its work and walks me through the process so I am confident I'm entering all my information accurately to completeness.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbotax is awesome It was easy and explained in great detail. The support was there if needed, and I liked that.
Date published: 2023-04-14
Rated 5 out of 5 by from awesome awesome great job lkjl'k;k;'k;'l;lkmlkml'km'lkm;lm;lml
Date published: 2023-04-14
Rated 5 out of 5 by from turbo tax is very reliable year after year 5th year and will continue for every year unless they go woke
Date published: 2023-04-14
Rated 4 out of 5 by from it's OK Worst year using the program, initially took me through like I was doing short form even though I marked everything like every year. Had to completely start over once. One program I needed on selling of property never did open. I had to call to have someone find it with me. The live help section was also an issue, initially wouldn't let me chat or talk with someone live because it said I was filing for free and it's not included even though everything on your face page indicated it was available to everyone, then kept saying my messages weren't being sent and needed to retry even though I would get a response, took 5-10 minutes to get responses, extremely slow. Spoke with 3 helpers, first one was ok, strong accent and was hard to understand at times and had alot of background noise (family) but managed to b able to complete tasks. Second one was cordial able to direct me to where I needed to go and answered my questions well although I think there was a misunderstanding between my questions and her answers which had to do with IRA contributions and limits. The third one was a follow up to that same misunderstanding but resolved the problem myself before she got back to me so not an issue.
Date published: 2023-04-14
Rated 4 out of 5 by from Turbo Tax is good I have been using turbo tax for at least 5 years now and have always been succesful in receiving a great result. The only reason I gave it 4 stars was because last year's information would not pull up. After 15 minutes waiting, I gave up & entered the data manually. Other than that, I received great results as usual, just took a little longer.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax is Awesome It was really easy to use Turbo Tax to complete my taxes, I appreciate the development in the Turbo Tax product to make it user and customer friendly
Date published: 2023-04-14
Rated 4 out of 5 by from Turbo Tax OK but had some issues Using Turbo Tax is OK but TT should ask about SW updates before I start filing process. Would have saved time. 1st time computer locked up & had to close & re boot. After updates completed filing was OK This is a MacBook Pro with latest S/W (Ventura). ..........Also, Some instructions are confusing regarding paper filing at the end after I file. (not the voucher form)
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2644