TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from I Come Back Every Year! I absolutely despise doing taxes, and I have additional documents that make it even more confusing. TurboTax walks me through every single step and helps me read the paperwork correctly and feel confident in my filing.
Date published: 2023-04-16
Rated 1 out of 5 by from will look at other tax service next year took to long. you didn't have my info from last time
Date published: 2023-04-16
Rated 5 out of 5 by from turbo tax is the best As in the past Turbo Tax exceeded the previous year. Thanks for what you do.
Date published: 2023-04-16
Rated 5 out of 5 by from Easy step by step TurboTax made it easy to follow step by step instructions
Date published: 2023-04-16
Rated 5 out of 5 by from turbo is great I've been using turbo off and on for the last 15 years off and on. Every couple of years i take them to a professional. He always comes up with the same figures. so I couldn't be more satisfied unless they gave me a free year every now and then!!!!!!
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is awesome Everything is as required and easy to use. I would file my return next year again using turbo tax itself.
Date published: 2023-04-16
Rated 5 out of 5 by from great It was a little challenging this year but I finally got it done.
Date published: 2023-04-16
Rated 1 out of 5 by from Removed file for free option. But that's not all They removed the file for free option. But you will only find out at the end. Not the beginning where the indicate "click here to continue with free". When I found out I went to the IRS website to file for free, only to find out that if I started the process with another company, I cannot use file for free. So now I have to pay turbotax and no option to backout. Funny enough, my charge from Turbotax was more than my tax return. With that same price I could have hired an accountant. Shame
Date published: 2023-04-16
Rated 3 out of 5 by from A couple of issues! The Identity Theft portion (the second item) needs to include a checkbox for "Not Applicable" or something similar as a back-out option. I had already entered my PIN in the first option, and wasn't sure if I needed to review the second option, and when I did, I found out that it did not apply to me. But throughout the TurboTax process, that item kept coming up for review. Very frustrating. Also, the $39 processing fee is not revealed until after the filer has chosen to have the TurboTax charges deducted from the refund. This is deceptive, as there is clearly a total amount listed (with the mention of additional sales tax - that's okay). But absolutely no mention of a processing fee until the next screen. And $39?? That's 2/3 of one return!
Date published: 2023-04-16
Rated 5 out of 5 by from A multiyear TurboTax user Very easy to use. Did not need the online live review.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2623
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from I Come Back Every Year! I absolutely despise doing taxes, and I have additional documents that make it even more confusing. TurboTax walks me through every single step and helps me read the paperwork correctly and feel confident in my filing.
Date published: 2023-04-16
Rated 1 out of 5 by from will look at other tax service next year took to long. you didn't have my info from last time
Date published: 2023-04-16
Rated 5 out of 5 by from turbo tax is the best As in the past Turbo Tax exceeded the previous year. Thanks for what you do.
Date published: 2023-04-16
Rated 5 out of 5 by from Easy step by step TurboTax made it easy to follow step by step instructions
Date published: 2023-04-16
Rated 5 out of 5 by from turbo is great I've been using turbo off and on for the last 15 years off and on. Every couple of years i take them to a professional. He always comes up with the same figures. so I couldn't be more satisfied unless they gave me a free year every now and then!!!!!!
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is awesome Everything is as required and easy to use. I would file my return next year again using turbo tax itself.
Date published: 2023-04-16
Rated 5 out of 5 by from great It was a little challenging this year but I finally got it done.
Date published: 2023-04-16
Rated 1 out of 5 by from Removed file for free option. But that's not all They removed the file for free option. But you will only find out at the end. Not the beginning where the indicate "click here to continue with free". When I found out I went to the IRS website to file for free, only to find out that if I started the process with another company, I cannot use file for free. So now I have to pay turbotax and no option to backout. Funny enough, my charge from Turbotax was more than my tax return. With that same price I could have hired an accountant. Shame
Date published: 2023-04-16
Rated 3 out of 5 by from A couple of issues! The Identity Theft portion (the second item) needs to include a checkbox for "Not Applicable" or something similar as a back-out option. I had already entered my PIN in the first option, and wasn't sure if I needed to review the second option, and when I did, I found out that it did not apply to me. But throughout the TurboTax process, that item kept coming up for review. Very frustrating. Also, the $39 processing fee is not revealed until after the filer has chosen to have the TurboTax charges deducted from the refund. This is deceptive, as there is clearly a total amount listed (with the mention of additional sales tax - that's okay). But absolutely no mention of a processing fee until the next screen. And $39?? That's 2/3 of one return!
Date published: 2023-04-16
Rated 5 out of 5 by from A multiyear TurboTax user Very easy to use. Did not need the online live review.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2623