TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from great service east to use step by step instructions highly recommend using this service
Date published: 2023-04-15
Rated 5 out of 5 by from you saved me i went with hrblock online because cointracker offered a discount. huge mistake. i have been working on it with a tax pro for over a week and ended up having to close the account and refund my money because they were horrible. you guys fixed my situation in less than an hour. thank you!
Date published: 2023-04-15
Rated 5 out of 5 by from Love TurboTax TurboTax makes it so easy to get all the right information, answers to questions, and I feel confident in my tax filing!!!
Date published: 2023-04-15
Rated 5 out of 5 by from User Friendly Tax Filing First time to use this service and I'm satisfied with the ease of using it. Appreciated the checks along the way, availability of further information and explanations, prompt help and the super nice expert that helped me.
Date published: 2023-04-15
Rated 5 out of 5 by from Very Helpful Very helpful and efficient I use turbotax every tax season.
Date published: 2023-04-15
Rated 4 out of 5 by from TY 2022 It went well. not enough detail or ways around certain concepts; in general it was good;
Date published: 2023-04-15
Rated 4 out of 5 by from Nice TurboTax It is nice to file taxes with TurboTax and simple process
Date published: 2023-04-15
Rated 4 out of 5 by from More explanation for terminology and other TurboTax is somewhat easy to use, but as to what to choose as answers to some of the information input is sometimes confusing leaving me unsure as to what I should respond. I found out one mistake I made that TurboTax did not explain or define by what they meant in a question and it cost me money and time. So, more information as to defining some of the terms or better explanations and examples for some of the questions would be helpful; or a "free adviser" there to answer questions and not having to browse and read a bunch of unnecessary stuff from community responses to questions or going through FAQ. I'm not talking about someone to guide you through the whole process as there is a choice to do that for an extra charge. I'm meaning to answer a question about an entry as they occur. Most of TurboTax is pretty up front and easy, but you can lose out by assuming the meaning or gist of a question for information input. I have stayed with TurboTax because I'm familiar with the layout and the carryover of information to the next tax year, but am considering at least entering information in another site like this one to see how it works. As I get closer to retirement and have a little more time, I will. I'm not saying TurboTax is a bad site, it's not, it's overall, pretty user friendly, but has room for improvement.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax is much better than any others Good experience. Pretty much self explanatory. Didnt need any help.
Date published: 2023-04-15
Rated 5 out of 5 by from TURBOTAX IS AWESOME I LIKE BEING ABLE TO FILE MY TAXES BY MYSELF. TURBOTAX LETS ME DO THAT.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2565
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from great service east to use step by step instructions highly recommend using this service
Date published: 2023-04-15
Rated 5 out of 5 by from you saved me i went with hrblock online because cointracker offered a discount. huge mistake. i have been working on it with a tax pro for over a week and ended up having to close the account and refund my money because they were horrible. you guys fixed my situation in less than an hour. thank you!
Date published: 2023-04-15
Rated 5 out of 5 by from Love TurboTax TurboTax makes it so easy to get all the right information, answers to questions, and I feel confident in my tax filing!!!
Date published: 2023-04-15
Rated 5 out of 5 by from User Friendly Tax Filing First time to use this service and I'm satisfied with the ease of using it. Appreciated the checks along the way, availability of further information and explanations, prompt help and the super nice expert that helped me.
Date published: 2023-04-15
Rated 5 out of 5 by from Very Helpful Very helpful and efficient I use turbotax every tax season.
Date published: 2023-04-15
Rated 4 out of 5 by from TY 2022 It went well. not enough detail or ways around certain concepts; in general it was good;
Date published: 2023-04-15
Rated 4 out of 5 by from Nice TurboTax It is nice to file taxes with TurboTax and simple process
Date published: 2023-04-15
Rated 4 out of 5 by from More explanation for terminology and other TurboTax is somewhat easy to use, but as to what to choose as answers to some of the information input is sometimes confusing leaving me unsure as to what I should respond. I found out one mistake I made that TurboTax did not explain or define by what they meant in a question and it cost me money and time. So, more information as to defining some of the terms or better explanations and examples for some of the questions would be helpful; or a "free adviser" there to answer questions and not having to browse and read a bunch of unnecessary stuff from community responses to questions or going through FAQ. I'm not talking about someone to guide you through the whole process as there is a choice to do that for an extra charge. I'm meaning to answer a question about an entry as they occur. Most of TurboTax is pretty up front and easy, but you can lose out by assuming the meaning or gist of a question for information input. I have stayed with TurboTax because I'm familiar with the layout and the carryover of information to the next tax year, but am considering at least entering information in another site like this one to see how it works. As I get closer to retirement and have a little more time, I will. I'm not saying TurboTax is a bad site, it's not, it's overall, pretty user friendly, but has room for improvement.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax is much better than any others Good experience. Pretty much self explanatory. Didnt need any help.
Date published: 2023-04-15
Rated 5 out of 5 by from TURBOTAX IS AWESOME I LIKE BEING ABLE TO FILE MY TAXES BY MYSELF. TURBOTAX LETS ME DO THAT.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2565