TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.
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Rated 5 out of 5 by
Kris103 from
Turbo Tax is so easy! Just take the direction!
Turbo tax was so easy! I made an error it alerted me & walked me through how to fix it! 10/10 recommend!
Date published: 2023-04-24
Rated 3 out of 5 by
null from
Please stop with the upsells!
Guys, I love your service and have used it for a long time. Every year, I notice the upsells to additional products getting more frequent, aggressive, and difficult to circumvent. Please reduce the amount of upselling and just give me clear pricing up front on a limited number of services!
Date published: 2023-04-24
Rated 5 out of 5 by
aplus24 from
Best program
ez to follow. Much better than H&B. More user friendly
Date published: 2023-04-24
Rated 5 out of 5 by
darklibra from
i was scared than i was happy
i was scared than i was happy good job helping me walk through steps.
Date published: 2023-04-24
Rated 5 out of 5 by
Calming from
Awesome
Very hands on and helpful even after the work hour they where still available.
Date published: 2023-04-24
Rated 2 out of 5 by
HWR009 from
Product frustrating to use + constantly upselling
I really thought this was going to be much easier to use. I’ve had repeated issues with my tax submission that have led to them being rejected over and over again that should have been flagged. There are nonstop attempts at upsells are completely obnoxious, especially for a product that doesn’t even work.
Date published: 2023-04-24
Rated 5 out of 5 by
AnnieM13 from
Turbo Tax was incredibly simple to use.
Turbo Tax Online was incredibly simple to use and helpful in the process.
Date published: 2023-04-24
Rated 5 out of 5 by
Ben Abbate from
Great example of Amazing Software + Tax Expertise
TurboTax was easy to use, with a great UI, and streamlined process. I look forward to reusing them again next year.
Date published: 2023-04-24
Rated 4 out of 5 by
argibson from
TurboTax rating
fairly easy and straight forward. I like that they help me with issues that may have occurred
Date published: 2023-04-24
Rated 1 out of 5 by
DCzernik from
Since 1997 - worst experience ever
Kansas Cept of Review came nack on 2018 Return stating Fed didn't match state filing. This year I cannot transmit Fed or State returns because IRS can't confirm my identity. Horribly frustrating experience this year. If a state return cannot transmit, why is the fee not refunded?
All TurboTax® Offerings Reviews - Page 257
Date published: 2023-04-24
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Kris103 from
Turbo Tax is so easy! Just take the direction!
Turbo tax was so easy! I made an error it alerted me & walked me through how to fix it! 10/10 recommend!
Date published: 2023-04-24
Rated 3 out of 5 by
null from
Please stop with the upsells!
Guys, I love your service and have used it for a long time. Every year, I notice the upsells to additional products getting more frequent, aggressive, and difficult to circumvent. Please reduce the amount of upselling and just give me clear pricing up front on a limited number of services!
Date published: 2023-04-24
Rated 5 out of 5 by
aplus24 from
Best program
ez to follow. Much better than H&B. More user friendly
Date published: 2023-04-24
Rated 5 out of 5 by
darklibra from
i was scared than i was happy
i was scared than i was happy good job helping me walk through steps.
Date published: 2023-04-24
Rated 5 out of 5 by
Calming from
Awesome
Very hands on and helpful even after the work hour they where still available.
Date published: 2023-04-24
Rated 2 out of 5 by
HWR009 from
Product frustrating to use + constantly upselling
I really thought this was going to be much easier to use. I’ve had repeated issues with my tax submission that have led to them being rejected over and over again that should have been flagged. There are nonstop attempts at upsells are completely obnoxious, especially for a product that doesn’t even work.
Date published: 2023-04-24
Rated 5 out of 5 by
AnnieM13 from
Turbo Tax was incredibly simple to use.
Turbo Tax Online was incredibly simple to use and helpful in the process.
Date published: 2023-04-24
Rated 5 out of 5 by
Ben Abbate from
Great example of Amazing Software + Tax Expertise
TurboTax was easy to use, with a great UI, and streamlined process. I look forward to reusing them again next year.
Date published: 2023-04-24
Rated 4 out of 5 by
argibson from
TurboTax rating
fairly easy and straight forward. I like that they help me with issues that may have occurred
Date published: 2023-04-24
Rated 1 out of 5 by
DCzernik from
Since 1997 - worst experience ever
Kansas Cept of Review came nack on 2018 Return stating Fed didn't match state filing. This year I cannot transmit Fed or State returns because IRS can't confirm my identity. Horribly frustrating experience this year. If a state return cannot transmit, why is the fee not refunded?
All TurboTax® Offerings Reviews - Page 257
Date published: 2023-04-24