TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from good good good good good good good good good good good good good
Date published: 2023-04-16
Rated 5 out of 5 by from EASY TO USE FOR SMALL BUSINESS VERY EASY TO USE. I WORK FULL TIME AND ALSO HAVE A SIDE BUSINESS. THIS IS PERFECT TO GET ALL MY EXPENSES AND INCOME LOGGED CORRECTLY.
Date published: 2023-04-16
Rated 5 out of 5 by from very easy This was very easy to do my taxes. I have a rental and a business along with at full time job and was guided through filing with ease!
Date published: 2023-04-16
Rated 4 out of 5 by from Good with one hiccup Overall the experience was very good. Easily walks you through every step. The only exception was a problem with one part of my return which I felt must be a system problem because I've used this for 5 years and never had a problem. The first person I talked to hung up and did not call me back. The second person told me it was my fault and I needed to get a CPA, Turbo Tax could not help me. The third person i talked to recognized the issue as a none Turbo Tax system problem and walked me through correcting it. Point being, all your "experts" should be aware of any system problems.
Date published: 2023-04-16
Rated 1 out of 5 by from Turbo Tax is AWEFUL Ive been using TurboTax since 2009 and this year my experience was horrendous. It all started when it couldn't import my 2021 return and had issues importing statements from my banks and then charged me $25 to e-file my state return to only tell me they couldn't e-file either my state or federal returns and I have to mail them in. When I called customer service to ask for a refund they claimed they didn't see my order in their system and could not answer my question of whether my tax payments were made electronically after I had inputted all my banking information. Just simply an aweful experience all around, would have been easier to do the returns by hand.
Date published: 2023-04-16
Rated 5 out of 5 by from EASY E-Filing 2023 I really appreciate the ease of e-Filling for free with TurboTax this year. I think that filing for free was much more straightforward
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is awesome. Both live agents were excellent and i will recommend Turbo others
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo tax made easy Turbo tax made filing easy. Very thorough. Felt very confident with results.
Date published: 2023-04-16
Rated 5 out of 5 by from Great experience I will always use tubo tax, been using it for over 15
Date published: 2023-04-16
Rated 2 out of 5 by from Misleading... I was charged over $100 to file my federal and state . i have used this service for 6 years running and never had to pay so much. probably my last year using turbotax.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2251
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from good good good good good good good good good good good good good
Date published: 2023-04-16
Rated 5 out of 5 by from EASY TO USE FOR SMALL BUSINESS VERY EASY TO USE. I WORK FULL TIME AND ALSO HAVE A SIDE BUSINESS. THIS IS PERFECT TO GET ALL MY EXPENSES AND INCOME LOGGED CORRECTLY.
Date published: 2023-04-16
Rated 5 out of 5 by from very easy This was very easy to do my taxes. I have a rental and a business along with at full time job and was guided through filing with ease!
Date published: 2023-04-16
Rated 4 out of 5 by from Good with one hiccup Overall the experience was very good. Easily walks you through every step. The only exception was a problem with one part of my return which I felt must be a system problem because I've used this for 5 years and never had a problem. The first person I talked to hung up and did not call me back. The second person told me it was my fault and I needed to get a CPA, Turbo Tax could not help me. The third person i talked to recognized the issue as a none Turbo Tax system problem and walked me through correcting it. Point being, all your "experts" should be aware of any system problems.
Date published: 2023-04-16
Rated 1 out of 5 by from Turbo Tax is AWEFUL Ive been using TurboTax since 2009 and this year my experience was horrendous. It all started when it couldn't import my 2021 return and had issues importing statements from my banks and then charged me $25 to e-file my state return to only tell me they couldn't e-file either my state or federal returns and I have to mail them in. When I called customer service to ask for a refund they claimed they didn't see my order in their system and could not answer my question of whether my tax payments were made electronically after I had inputted all my banking information. Just simply an aweful experience all around, would have been easier to do the returns by hand.
Date published: 2023-04-16
Rated 5 out of 5 by from EASY E-Filing 2023 I really appreciate the ease of e-Filling for free with TurboTax this year. I think that filing for free was much more straightforward
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is awesome. Both live agents were excellent and i will recommend Turbo others
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo tax made easy Turbo tax made filing easy. Very thorough. Felt very confident with results.
Date published: 2023-04-16
Rated 5 out of 5 by from Great experience I will always use tubo tax, been using it for over 15
Date published: 2023-04-16
Rated 2 out of 5 by from Misleading... I was charged over $100 to file my federal and state . i have used this service for 6 years running and never had to pay so much. probably my last year using turbotax.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2251