TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Easy step by step TurboTax made it easy to follow step by step instructions
Date published: 2023-04-16
Rated 5 out of 5 by from turbo is great I've been using turbo off and on for the last 15 years off and on. Every couple of years i take them to a professional. He always comes up with the same figures. so I couldn't be more satisfied unless they gave me a free year every now and then!!!!!!
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is awesome Everything is as required and easy to use. I would file my return next year again using turbo tax itself.
Date published: 2023-04-16
Rated 5 out of 5 by from great It was a little challenging this year but I finally got it done.
Date published: 2023-04-16
Rated 1 out of 5 by from Removed file for free option. But that's not all They removed the file for free option. But you will only find out at the end. Not the beginning where the indicate "click here to continue with free". When I found out I went to the IRS website to file for free, only to find out that if I started the process with another company, I cannot use file for free. So now I have to pay turbotax and no option to backout. Funny enough, my charge from Turbotax was more than my tax return. With that same price I could have hired an accountant. Shame
Date published: 2023-04-16
Rated 3 out of 5 by from A couple of issues! The Identity Theft portion (the second item) needs to include a checkbox for "Not Applicable" or something similar as a back-out option. I had already entered my PIN in the first option, and wasn't sure if I needed to review the second option, and when I did, I found out that it did not apply to me. But throughout the TurboTax process, that item kept coming up for review. Very frustrating. Also, the $39 processing fee is not revealed until after the filer has chosen to have the TurboTax charges deducted from the refund. This is deceptive, as there is clearly a total amount listed (with the mention of additional sales tax - that's okay). But absolutely no mention of a processing fee until the next screen. And $39?? That's 2/3 of one return!
Date published: 2023-04-16
Rated 5 out of 5 by from A multiyear TurboTax user Very easy to use. Did not need the online live review.
Date published: 2023-04-16
Rated 4 out of 5 by from Turbo tax was helpful if stuck Very helpful with questions when stuck. Handy through each step
Date published: 2023-04-16
Rated 5 out of 5 by from TURBO TAX IS VERY HELPFUL EXCELLENT, SAVE TIME. TURBO TAX IS VERY HELPFUL, VERY WORTH IT
Date published: 2023-04-16
Rated 1 out of 5 by from Fees The Fee for having to file with stocks is way too much. should not have to be required to pay for the service that will not impact any of my return amount through stocks
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2250
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy step by step TurboTax made it easy to follow step by step instructions
Date published: 2023-04-16
Rated 5 out of 5 by from turbo is great I've been using turbo off and on for the last 15 years off and on. Every couple of years i take them to a professional. He always comes up with the same figures. so I couldn't be more satisfied unless they gave me a free year every now and then!!!!!!
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is awesome Everything is as required and easy to use. I would file my return next year again using turbo tax itself.
Date published: 2023-04-16
Rated 5 out of 5 by from great It was a little challenging this year but I finally got it done.
Date published: 2023-04-16
Rated 1 out of 5 by from Removed file for free option. But that's not all They removed the file for free option. But you will only find out at the end. Not the beginning where the indicate "click here to continue with free". When I found out I went to the IRS website to file for free, only to find out that if I started the process with another company, I cannot use file for free. So now I have to pay turbotax and no option to backout. Funny enough, my charge from Turbotax was more than my tax return. With that same price I could have hired an accountant. Shame
Date published: 2023-04-16
Rated 3 out of 5 by from A couple of issues! The Identity Theft portion (the second item) needs to include a checkbox for "Not Applicable" or something similar as a back-out option. I had already entered my PIN in the first option, and wasn't sure if I needed to review the second option, and when I did, I found out that it did not apply to me. But throughout the TurboTax process, that item kept coming up for review. Very frustrating. Also, the $39 processing fee is not revealed until after the filer has chosen to have the TurboTax charges deducted from the refund. This is deceptive, as there is clearly a total amount listed (with the mention of additional sales tax - that's okay). But absolutely no mention of a processing fee until the next screen. And $39?? That's 2/3 of one return!
Date published: 2023-04-16
Rated 5 out of 5 by from A multiyear TurboTax user Very easy to use. Did not need the online live review.
Date published: 2023-04-16
Rated 4 out of 5 by from Turbo tax was helpful if stuck Very helpful with questions when stuck. Handy through each step
Date published: 2023-04-16
Rated 5 out of 5 by from TURBO TAX IS VERY HELPFUL EXCELLENT, SAVE TIME. TURBO TAX IS VERY HELPFUL, VERY WORTH IT
Date published: 2023-04-16
Rated 1 out of 5 by from Fees The Fee for having to file with stocks is way too much. should not have to be required to pay for the service that will not impact any of my return amount through stocks
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2250