TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from Turbo Tax Home and Business Advantage Used Turbo Advantage for many years previously, never any problems, This year 2023 / 2022 taxes I got broken in half disc.. didn't have time to get another by the deadline. Did taxes online , used chat to address broken disc, and free online, no where did it say anything about using chat until they wanted extra money at the end! Disappointed to say the least! Now I have to work on get a refund on the home and business disc, that I had already paid for back in December 2022, $100.00+
Date published: 2023-04-16
Rated 5 out of 5 by from Overall, I really apperciate TurboTax It's easy to use and to the point. My taxes are rather simple, so being able to do them at home is great. Been using them for a few years now with no problem.
Date published: 2023-04-16
Rated 3 out of 5 by from State Tax e-file won't work State Tax e-file won't work cannot have Turbo Tax deduct from state refund or pay with credit card app. hangs
Date published: 2023-04-16
Rated 1 out of 5 by from Online version of Turbotax is AWFUL!!!!! I've used Turbotax desktop successfully for over 20 years. Your customer service agent recommended I change to the online version so Turbotax will maintain my data. (I had lost my Turbotax data in a system crash last year.) She said since I had the pdf version of my federal taxes from 2021, I could upload that as the starting place for my new online experience. She was incorrect! And it went downhill from there. There is no way to justify the fact that Turbotax online is not compatible with the Apple Safari browser, The very helpful representative I spoke with this week explained that problem and recommended Google Chrome which I could not easily obtain. I was able to finish the return using Firefox. I believe the online system does not meet the needs of customers who have complex tax situations and are fairly knowledgeable about taxes. It also has some software glitches that left me stranded in a menu loop several times unable to move forward. And it was very stingy any time I wanted to review the actual forms while I was working. I can't recommend it.
Date published: 2023-04-16
Rated 5 out of 5 by from TURBO TAX makes filing very easy for someone like Completed the entire process of completeing the tax forms in less than a week including gathering documents.
Date published: 2023-04-16
Rated 5 out of 5 by from Customer satisfaction Perfect is all i can say. No complaints here turbo thank you
Date published: 2023-04-16
Rated 5 out of 5 by from easy as a student so easy and free and quick after first use. will recommend to others.
Date published: 2023-04-16
Rated 5 out of 5 by from Always thankfull for Turbo Tax Turbo Tax is always reliable, accurate, helpful, and safe.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax Is Great Turbo Tax works great - did not have to get live tax experts
Date published: 2023-04-16
Rated 5 out of 5 by from pretty easy to use not to hard to use and understand. just have to have all the information handy and it really don't take that much time to complete.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2230
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Turbo Tax Home and Business Advantage Used Turbo Advantage for many years previously, never any problems, This year 2023 / 2022 taxes I got broken in half disc.. didn't have time to get another by the deadline. Did taxes online , used chat to address broken disc, and free online, no where did it say anything about using chat until they wanted extra money at the end! Disappointed to say the least! Now I have to work on get a refund on the home and business disc, that I had already paid for back in December 2022, $100.00+
Date published: 2023-04-16
Rated 5 out of 5 by from Overall, I really apperciate TurboTax It's easy to use and to the point. My taxes are rather simple, so being able to do them at home is great. Been using them for a few years now with no problem.
Date published: 2023-04-16
Rated 3 out of 5 by from State Tax e-file won't work State Tax e-file won't work cannot have Turbo Tax deduct from state refund or pay with credit card app. hangs
Date published: 2023-04-16
Rated 1 out of 5 by from Online version of Turbotax is AWFUL!!!!! I've used Turbotax desktop successfully for over 20 years. Your customer service agent recommended I change to the online version so Turbotax will maintain my data. (I had lost my Turbotax data in a system crash last year.) She said since I had the pdf version of my federal taxes from 2021, I could upload that as the starting place for my new online experience. She was incorrect! And it went downhill from there. There is no way to justify the fact that Turbotax online is not compatible with the Apple Safari browser, The very helpful representative I spoke with this week explained that problem and recommended Google Chrome which I could not easily obtain. I was able to finish the return using Firefox. I believe the online system does not meet the needs of customers who have complex tax situations and are fairly knowledgeable about taxes. It also has some software glitches that left me stranded in a menu loop several times unable to move forward. And it was very stingy any time I wanted to review the actual forms while I was working. I can't recommend it.
Date published: 2023-04-16
Rated 5 out of 5 by from TURBO TAX makes filing very easy for someone like Completed the entire process of completeing the tax forms in less than a week including gathering documents.
Date published: 2023-04-16
Rated 5 out of 5 by from Customer satisfaction Perfect is all i can say. No complaints here turbo thank you
Date published: 2023-04-16
Rated 5 out of 5 by from easy as a student so easy and free and quick after first use. will recommend to others.
Date published: 2023-04-16
Rated 5 out of 5 by from Always thankfull for Turbo Tax Turbo Tax is always reliable, accurate, helpful, and safe.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax Is Great Turbo Tax works great - did not have to get live tax experts
Date published: 2023-04-16
Rated 5 out of 5 by from pretty easy to use not to hard to use and understand. just have to have all the information handy and it really don't take that much time to complete.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2230