TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.
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Rated 2 out of 5 by
IrritatedInTexas from
Non-Disclosure of return processing fee
NO WHERE did TurboTax disclose at $39 "Refund Processing Fee" until time of billing. It then shows up as an option, as if you could change it by not paying with your refund. Its quite deceptive and feels underhanded. Otherwise the price of the paid service is fair. I would have compared my filing with a competitor and probably will next year due to this.
Date published: 2023-04-17
Rated 5 out of 5 by
KM Pruitt from
Easy To Use
Organized, functional, simplistic, I will continue to use this software in the future!
Date published: 2023-04-17
Rated 4 out of 5 by
NickMarin1289 from
Fairly smooth filing of self-employed return
Turbo Tax has made it possible for me to do my own taxes for almost a decade now. I am self-employed so i don't think i would be able to do this without TurboTax. I appreciate their product. It is getting pricey though in recent years; that's the only thing that keeps me from giving it a full 5 rating.
Date published: 2023-04-17
Rated 3 out of 5 by
TaxDIYTwoStates from
Slow updates and some minor confusion
Overall what I expected, but it seems like the software is tarnished. Just went through two updates before filing that took 10 minuts.
Date published: 2023-04-17
Rated 5 out of 5 by
Jags griffin from
The Best and Only way to file your taxes!
Simple to use! TT askes the questions and you click or input the answers.
Date published: 2023-04-17
Rated 3 out of 5 by
Kartik R from
Inconsistencies between online & CD versions
There are some inconsistencies between the online & CD versions. Different questions were asked which yielded in different refunds (online gave me higher refund). Something to check & reconcile to ensure consistency.
Date published: 2023-04-17
Rated 5 out of 5 by
Chris in Toano from
Yay Turbo Tax!
Took a while, but I and my wife were tag-teaming the returns so that's on us!
Date published: 2023-04-17
Rated 2 out of 5 by
wesandsue from
FEES KEEP GOING UP
More difficult and 28 minutes was not even close to time to file
Date published: 2023-04-17
Rated 5 out of 5 by
markmasek from
Fairly quick and fairly easy
Filing taxes is NEVER quick and easy, but TurboTax made it as quick and easy as possible. I was asked a lot questions that I never would have thought to ask.
Date published: 2023-04-17
Rated 1 out of 5 by
dradach from
So many extra fees
Turbo tax is always seeming to try to add extra costs and fees to their services. They "gave" me an option to pay the filing fees with a card because if you applied those filing fees to your return... they charge you another additional fee. When I tried to add 3 separate cards to pay the filing fee now the system wasn't able to precess any of the cards. So I was forced to apply my filing fee to my return and have to pay an additional fee just for adding the filing fee to my return. Would not recommend turbotax period.
All TurboTax® Offerings Reviews - Page 1798
Date published: 2023-04-17
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 2 out of 5 by
IrritatedInTexas from
Non-Disclosure of return processing fee
NO WHERE did TurboTax disclose at $39 "Refund Processing Fee" until time of billing. It then shows up as an option, as if you could change it by not paying with your refund. Its quite deceptive and feels underhanded. Otherwise the price of the paid service is fair. I would have compared my filing with a competitor and probably will next year due to this.
Date published: 2023-04-17
Rated 5 out of 5 by
KM Pruitt from
Easy To Use
Organized, functional, simplistic, I will continue to use this software in the future!
Date published: 2023-04-17
Rated 4 out of 5 by
NickMarin1289 from
Fairly smooth filing of self-employed return
Turbo Tax has made it possible for me to do my own taxes for almost a decade now. I am self-employed so i don't think i would be able to do this without TurboTax. I appreciate their product. It is getting pricey though in recent years; that's the only thing that keeps me from giving it a full 5 rating.
Date published: 2023-04-17
Rated 3 out of 5 by
TaxDIYTwoStates from
Slow updates and some minor confusion
Overall what I expected, but it seems like the software is tarnished. Just went through two updates before filing that took 10 minuts.
Date published: 2023-04-17
Rated 5 out of 5 by
Jags griffin from
The Best and Only way to file your taxes!
Simple to use! TT askes the questions and you click or input the answers.
Date published: 2023-04-17
Rated 3 out of 5 by
Kartik R from
Inconsistencies between online & CD versions
There are some inconsistencies between the online & CD versions. Different questions were asked which yielded in different refunds (online gave me higher refund). Something to check & reconcile to ensure consistency.
Date published: 2023-04-17
Rated 5 out of 5 by
Chris in Toano from
Yay Turbo Tax!
Took a while, but I and my wife were tag-teaming the returns so that's on us!
Date published: 2023-04-17
Rated 2 out of 5 by
wesandsue from
FEES KEEP GOING UP
More difficult and 28 minutes was not even close to time to file
Date published: 2023-04-17
Rated 5 out of 5 by
markmasek from
Fairly quick and fairly easy
Filing taxes is NEVER quick and easy, but TurboTax made it as quick and easy as possible. I was asked a lot questions that I never would have thought to ask.
Date published: 2023-04-17
Rated 1 out of 5 by
dradach from
So many extra fees
Turbo tax is always seeming to try to add extra costs and fees to their services. They "gave" me an option to pay the filing fees with a card because if you applied those filing fees to your return... they charge you another additional fee. When I tried to add 3 separate cards to pay the filing fee now the system wasn't able to precess any of the cards. So I was forced to apply my filing fee to my return and have to pay an additional fee just for adding the filing fee to my return. Would not recommend turbotax period.
All TurboTax® Offerings Reviews - Page 1798
Date published: 2023-04-17