TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Really struggled with the instructions this year. Instructions on several of questions were confusing. How come turbo tax isn't able to auto populate things from year before. Why should it be asking if I got a refund last year. Doesn't turbo tax already have that info? Very frustrating process this year.
Date published: 2021-05-25
Rated 4 out of 5 by from Great Customer Service I love the personalized customer service. They are awesome.
Date published: 2021-05-24
Rated 5 out of 5 by from turbo tax was the help i desperately needed . Turbo tax live was awesome. just being able to speak with a live person to answer all of your questions was so reassuring. it was convince made easy.
Date published: 2021-05-24
Rated 5 out of 5 by from Able to troubleshoot a variety of issues I had an issue with my spouse abandoning me and so I was not able to provide certain details about my (then) wife. But a specialist was able to identify the issue and inform me the correct way to file my taxes when online was no longer an option.
Date published: 2021-05-24
Rated 5 out of 5 by from Turbotax Needs More Tonia's Tonia was a pleasure to speak with and a great help in answering the questions I had. Her charisma and charm helped me feel comfortable with a very busy year and a lot of changes. The software worked pretty well too, but TONIA, she's why you get 5 stars.
Date published: 2021-05-24
Rated 4 out of 5 by from Took me a minute Took me a minute but the soft ware is so easy to use with all the help features
Date published: 2021-05-24
Rated 5 out of 5 by from turbo tax was very helpful it was great and very very helpful and i will tell other about turbo tax
Date published: 2021-05-24
Rated 3 out of 5 by from I love TurboTax but... This year we did an IRA conversion to a Roth IRA .and it was a nightmare. I've never had such difficulty with your software before (over 20 years!!)
Date published: 2021-05-24
Rated 4 out of 5 by from Business version needs to be available for Mac The PC version is fairly cumbersome. would be much better if it were written for macs
Date published: 2021-05-24
Rated 1 out of 5 by from Disappointing TurboTax Business This is the sixth year I've used TTB for the Estate tax returns. Many parts of it are easy to use and understand, but there are other areas that should be worked on. Here are some examples: There is no help for estates that have a lot of real estate to dispose of and there is no help for an Estate that receives K-1's from another Estate. What I mean by no help, is that the interview questions do not cover these areas so you have to figure it out on your own how to properly report these items. These two areas need a lot of work to make TTB user friendly. So why did I continue to use it? Well, I've used TT for my personal taxes for many many years and it is great. So I stuck it out with TTB and struggled along with it because there are not many other alternatives. If the Estate had been bigger I would have recommended just turning it over to a CPA firm.
Date published: 2021-05-24
All TurboTax® Offerings Reviews - Page 163
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Really struggled with the instructions this year. Instructions on several of questions were confusing. How come turbo tax isn't able to auto populate things from year before. Why should it be asking if I got a refund last year. Doesn't turbo tax already have that info? Very frustrating process this year.
Date published: 2021-05-25
Rated 4 out of 5 by from Great Customer Service I love the personalized customer service. They are awesome.
Date published: 2021-05-24
Rated 5 out of 5 by from turbo tax was the help i desperately needed . Turbo tax live was awesome. just being able to speak with a live person to answer all of your questions was so reassuring. it was convince made easy.
Date published: 2021-05-24
Rated 5 out of 5 by from Able to troubleshoot a variety of issues I had an issue with my spouse abandoning me and so I was not able to provide certain details about my (then) wife. But a specialist was able to identify the issue and inform me the correct way to file my taxes when online was no longer an option.
Date published: 2021-05-24
Rated 5 out of 5 by from Turbotax Needs More Tonia's Tonia was a pleasure to speak with and a great help in answering the questions I had. Her charisma and charm helped me feel comfortable with a very busy year and a lot of changes. The software worked pretty well too, but TONIA, she's why you get 5 stars.
Date published: 2021-05-24
Rated 4 out of 5 by from Took me a minute Took me a minute but the soft ware is so easy to use with all the help features
Date published: 2021-05-24
Rated 5 out of 5 by from turbo tax was very helpful it was great and very very helpful and i will tell other about turbo tax
Date published: 2021-05-24
Rated 3 out of 5 by from I love TurboTax but... This year we did an IRA conversion to a Roth IRA .and it was a nightmare. I've never had such difficulty with your software before (over 20 years!!)
Date published: 2021-05-24
Rated 4 out of 5 by from Business version needs to be available for Mac The PC version is fairly cumbersome. would be much better if it were written for macs
Date published: 2021-05-24
Rated 1 out of 5 by from Disappointing TurboTax Business This is the sixth year I've used TTB for the Estate tax returns. Many parts of it are easy to use and understand, but there are other areas that should be worked on. Here are some examples: There is no help for estates that have a lot of real estate to dispose of and there is no help for an Estate that receives K-1's from another Estate. What I mean by no help, is that the interview questions do not cover these areas so you have to figure it out on your own how to properly report these items. These two areas need a lot of work to make TTB user friendly. So why did I continue to use it? Well, I've used TT for my personal taxes for many many years and it is great. So I stuck it out with TTB and struggled along with it because there are not many other alternatives. If the Estate had been bigger I would have recommended just turning it over to a CPA firm.
Date published: 2021-05-24
All TurboTax® Offerings Reviews - Page 163