TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Rated 1 out of 5 by from Disturbingly Wrong This is the worst year (2020) of TurboTax. There are more errors and the updates and customer support is unable to file a return correctly nor able to give accurate answers to questions. Get your act together or I will switch to other software after 30 years of TurboTax.
Date published: 2021-05-09
Rated 2 out of 5 by from TurboTax Just TOO Expensive I purchased the Download version of Turbo Tax for $117.98. Since I had 2 states, I had to purchase one state which was $48.26. Then, Turbo Tax charged me $50 for transmitting both returns. I could have done my taxes with a competitor for $37. After using TurboTax for more than 10 years, this is definitely my last purchase with them.
Date published: 2021-05-09
Rated 4 out of 5 by from Great product. Have used it for 16 years. I appreciate the complexity of having to keep up with all the changes in the tax laws and regulations. But I would suggest that the program needs improvement in the areas of Section 1256 and crypto transactions.
Date published: 2021-05-09
Rated 1 out of 5 by from Super disappointed This is my 8th year of using Turbo Tax and will be my last. I was forced to do a $60 upgrade as well as having additional fees equaling $150.00. My tax return wasn't going to be much, but I am literally getting less than $30 now. There is NO reason to charge someone this much money to file taxes for "free". I will be finding another method of filing my taxes next year.
Date published: 2021-05-09
Rated 3 out of 5 by from Used to like TurboTax better Thinking about not using it next year because I could not get it to file only my federal return without doing my state return at the same time (which I didn't have time to do that evening). I haven't had this problem in the past. Also, state return is too expensive. Next year I'm going to free file my state return.
Date published: 2021-05-09
Rated 5 out of 5 by from Turbo Tax is Awesome it is very easy to use and user friendly. i would recommend to anyone
Date published: 2021-05-09
Rated 5 out of 5 by from Verry Good I have used Turbo Tax many years and it is easy to use
Date published: 2021-05-09
Rated 4 out of 5 by from Turbo Tax gets better every year! Every year Turbo Tax seems to be able to make the tax completion process go a bit smoother. Thank you for making my life a little easier!
Date published: 2021-05-09
Rated 5 out of 5 by from Turbo Tax great with no issues Used turbo tax for years and it makes tax time easier every year
Date published: 2021-05-09
Rated 4 out of 5 by from One Glich "There is an update available for your version of TurboTax. Before you can file electronically, you’ll need to get this update. To do this, go to the Online menu and select Check for Updates. If you’d like to e-file your state return using TurboTax, it will need to be filed along with your federal return. You may also e-file your federal return now, then submit your state return later via TurboTax, by mail, or by visiting your state’s tax website for alternative e-filing options." - Needed to go to Turbo's Website and look for the "fix" it works fine after you figure out the "fix". Good Luck All!
Date published: 2021-05-09
All TurboTax® Offerings Reviews - Page 1616
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Disturbingly Wrong This is the worst year (2020) of TurboTax. There are more errors and the updates and customer support is unable to file a return correctly nor able to give accurate answers to questions. Get your act together or I will switch to other software after 30 years of TurboTax.
Date published: 2021-05-09
Rated 2 out of 5 by from TurboTax Just TOO Expensive I purchased the Download version of Turbo Tax for $117.98. Since I had 2 states, I had to purchase one state which was $48.26. Then, Turbo Tax charged me $50 for transmitting both returns. I could have done my taxes with a competitor for $37. After using TurboTax for more than 10 years, this is definitely my last purchase with them.
Date published: 2021-05-09
Rated 4 out of 5 by from Great product. Have used it for 16 years. I appreciate the complexity of having to keep up with all the changes in the tax laws and regulations. But I would suggest that the program needs improvement in the areas of Section 1256 and crypto transactions.
Date published: 2021-05-09
Rated 1 out of 5 by from Super disappointed This is my 8th year of using Turbo Tax and will be my last. I was forced to do a $60 upgrade as well as having additional fees equaling $150.00. My tax return wasn't going to be much, but I am literally getting less than $30 now. There is NO reason to charge someone this much money to file taxes for "free". I will be finding another method of filing my taxes next year.
Date published: 2021-05-09
Rated 3 out of 5 by from Used to like TurboTax better Thinking about not using it next year because I could not get it to file only my federal return without doing my state return at the same time (which I didn't have time to do that evening). I haven't had this problem in the past. Also, state return is too expensive. Next year I'm going to free file my state return.
Date published: 2021-05-09
Rated 5 out of 5 by from Turbo Tax is Awesome it is very easy to use and user friendly. i would recommend to anyone
Date published: 2021-05-09
Rated 5 out of 5 by from Verry Good I have used Turbo Tax many years and it is easy to use
Date published: 2021-05-09
Rated 4 out of 5 by from Turbo Tax gets better every year! Every year Turbo Tax seems to be able to make the tax completion process go a bit smoother. Thank you for making my life a little easier!
Date published: 2021-05-09
Rated 5 out of 5 by from Turbo Tax great with no issues Used turbo tax for years and it makes tax time easier every year
Date published: 2021-05-09
Rated 4 out of 5 by from One Glich "There is an update available for your version of TurboTax. Before you can file electronically, you’ll need to get this update. To do this, go to the Online menu and select Check for Updates. If you’d like to e-file your state return using TurboTax, it will need to be filed along with your federal return. You may also e-file your federal return now, then submit your state return later via TurboTax, by mail, or by visiting your state’s tax website for alternative e-filing options." - Needed to go to Turbo's Website and look for the "fix" it works fine after you figure out the "fix". Good Luck All!
Date published: 2021-05-09
All TurboTax® Offerings Reviews - Page 1616