TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Turbo is awesome! Very user friendly! I have been using Turbo tax for about 15 years. I'm very satisfied with their service. Thank you Turbo for a stressfree experience.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is Sper Easy and Fast to use! This product makes doing Taxes easy and stress free! I get mine done on average under an hour and a half.
Date published: 2023-04-18
Rated 3 out of 5 by from so so I remember when turbo tax was free and was very helpful. It has become expensive though cheaper than tax people. still think next year ill go with someone else.
Date published: 2023-04-18
Rated 5 out of 5 by from Great for Seniors I prepared my mother in laws simple taxes. It was a breeze. I beat the clock on the 40 min. time even though I entered all the info.
Date published: 2023-04-18
Rated 5 out of 5 by from Reliable for the past6 years and now Turbo Tax makes filing my taxes easier every year. I highly recommend the service to everyone. I love that the program remembers my info from the previous year so I don't have to. The customer service is excellent!
Date published: 2023-04-18
Rated 1 out of 5 by from Poor product Unable to import last years tax returns or brokerage information. I was able to import our W-2's by photograph but most of the numbers were incorrect and had to be manually edited. Will not buy again.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is awesome! Very helpful, explained in detail steps that were not too clear.
Date published: 2023-04-18
Rated 3 out of 5 by from DevOps Not Working - Too Many Software Issues Generally the software worked with some annoying bugs; 1. BACK functionality throughout the software is not a true "BACK" capability, when used it goes ALL the way back to the beginning of the section - BACK should take you to the previous screen only. 2. Logging into your TurboTax account 4 times within 25 minutes is unreasonable. 3. Fed Review process still needs improvement, correction instructions are not clear as it relates to the FormFill shell. 4. My return was rejected by the IRS and the State - "IP Misalignment", you need to inform users that using a VPN may cause transmission errors. The Failure for 2022, is the Bank/Broker Data import capability - Wells Fargo Advisors stated "Password or Username Incorrect", which is a False Negative statement - All Wells Fargo accounts use SSO (Single Sign-On), I got into my Wells Fargo Bank account with no issues - should have been the same with Advisors, same login protocol. I had 26 pages of sales that I had to enter by hand - over 4 hours of completely wasted time - maybe I should have rated TurboTax 2 stars?? I have been using TurboTax for 30 years.
Date published: 2023-04-18
Rated 5 out of 5 by from Great tax help great tax help-did not have to pay a fortune to someone else to do my taxes
Date published: 2023-04-18
Rated 2 out of 5 by from Very Convenient, Too Expensive Ideally this service wouldn't exist but it is very convenient. Looking forward to when I don't need to cut $178 out of my tax returns just to file for federal & state. IRS get on it!
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1571
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo is awesome! Very user friendly! I have been using Turbo tax for about 15 years. I'm very satisfied with their service. Thank you Turbo for a stressfree experience.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is Sper Easy and Fast to use! This product makes doing Taxes easy and stress free! I get mine done on average under an hour and a half.
Date published: 2023-04-18
Rated 3 out of 5 by from so so I remember when turbo tax was free and was very helpful. It has become expensive though cheaper than tax people. still think next year ill go with someone else.
Date published: 2023-04-18
Rated 5 out of 5 by from Great for Seniors I prepared my mother in laws simple taxes. It was a breeze. I beat the clock on the 40 min. time even though I entered all the info.
Date published: 2023-04-18
Rated 5 out of 5 by from Reliable for the past6 years and now Turbo Tax makes filing my taxes easier every year. I highly recommend the service to everyone. I love that the program remembers my info from the previous year so I don't have to. The customer service is excellent!
Date published: 2023-04-18
Rated 1 out of 5 by from Poor product Unable to import last years tax returns or brokerage information. I was able to import our W-2's by photograph but most of the numbers were incorrect and had to be manually edited. Will not buy again.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is awesome! Very helpful, explained in detail steps that were not too clear.
Date published: 2023-04-18
Rated 3 out of 5 by from DevOps Not Working - Too Many Software Issues Generally the software worked with some annoying bugs; 1. BACK functionality throughout the software is not a true "BACK" capability, when used it goes ALL the way back to the beginning of the section - BACK should take you to the previous screen only. 2. Logging into your TurboTax account 4 times within 25 minutes is unreasonable. 3. Fed Review process still needs improvement, correction instructions are not clear as it relates to the FormFill shell. 4. My return was rejected by the IRS and the State - "IP Misalignment", you need to inform users that using a VPN may cause transmission errors. The Failure for 2022, is the Bank/Broker Data import capability - Wells Fargo Advisors stated "Password or Username Incorrect", which is a False Negative statement - All Wells Fargo accounts use SSO (Single Sign-On), I got into my Wells Fargo Bank account with no issues - should have been the same with Advisors, same login protocol. I had 26 pages of sales that I had to enter by hand - over 4 hours of completely wasted time - maybe I should have rated TurboTax 2 stars?? I have been using TurboTax for 30 years.
Date published: 2023-04-18
Rated 5 out of 5 by from Great tax help great tax help-did not have to pay a fortune to someone else to do my taxes
Date published: 2023-04-18
Rated 2 out of 5 by from Very Convenient, Too Expensive Ideally this service wouldn't exist but it is very convenient. Looking forward to when I don't need to cut $178 out of my tax returns just to file for federal & state. IRS get on it!
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1571