TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Rated 5 out of 5 by from TurboTax is a life saver! I've always liked the easy "walk throughs" and bookmark feature. And if you don't understand something, an explanation/resource is always available. Last, but not least, this was the most affordable way for me to file. I've used TurboTax for YEARS and will forever be a loyal fan :)
Date published: 2022-01-15
Rated 5 out of 5 by from GREAT SOFTWARE!!! Great software!!! Easy to File and Free!!!!!!!!!!!!
Date published: 2022-01-15
Rated 5 out of 5 by from Ok Ok thanks for your help and for your time. Please let me know if you have any further concerns.
Date published: 2022-01-15
Rated 5 out of 5 by from LOVE THE CHALLENGE AND LEARNING MORE EACH YEAR I HAVE DONE MY TAXES AND LEARNED SOMETHING NEW EACH YEAR I FILED. I LIKE TO DISCOVER NEW THINGS TO HELP PUT MORE IN MY POCKETS.
Date published: 2022-01-15
Rated 5 out of 5 by from Turbo Tax is easy Turbo tax is very fast and easy love it would recommend it to anyone
Date published: 2022-01-15
Rated 5 out of 5 by from Turbotax was helpfull I got the answer i was looking for and the live chat help me as well
Date published: 2022-01-15
Rated 5 out of 5 by from Turbo tax is so helpful I had some problems with my tax's and the live help section helped me so much I appreciate you guys so much. I'll always file with turbo tax in the future and I'll definitely recommend turbo tax to all my friends and family.
Date published: 2022-01-15
Rated 2 out of 5 by from Tr is more important than convenience Turbo Tax makes it easy to process a return, but as someone that has used them for years and has very simple returns, I've never been able to successfully use their free option. I'm pretty savvy when it comes to navigating sites,but could not figure out how to use the cheaper option. Their site will give you the run around and keep asking for an upgrade. I decided to go with the deluxe option because I couldn't figure out how to do it free. I called their customer service, and they were very nice but unhelpful. Even after deciding to do "Deluxe" which I knew I didn't need and seeing a charge of $78, I started to sign consents and saw a sudden increased fee of $144. I tried 4 separate times to see what I did wrong and retry their free option, but I don't have the time to keep trying. Next year, I'll be using the IRS free option. If you have a more complicated situation, I can see using an individual tax expert as a better option and if you have a simple return like myself, use the IRS site to file. I was willing to pay a fee for the convenience of Turbo Tax, but highly disappointed that they'd increase it immediately before filing. Transparency is more important that convenience. Won't be using Turbo Tax again unfortunately.
Date published: 2022-01-15
Rated 5 out of 5 by from easy always great service. easy to use and it makes tax time easy
Date published: 2022-01-15
Rated 5 out of 5 by from turbo tax to the rescue Turbo tax is really simple to use very easy and costs no expense.
Date published: 2022-01-15
All TurboTax® Offerings Reviews - Page 157
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is a life saver! I've always liked the easy "walk throughs" and bookmark feature. And if you don't understand something, an explanation/resource is always available. Last, but not least, this was the most affordable way for me to file. I've used TurboTax for YEARS and will forever be a loyal fan :)
Date published: 2022-01-15
Rated 5 out of 5 by from GREAT SOFTWARE!!! Great software!!! Easy to File and Free!!!!!!!!!!!!
Date published: 2022-01-15
Rated 5 out of 5 by from Ok Ok thanks for your help and for your time. Please let me know if you have any further concerns.
Date published: 2022-01-15
Rated 5 out of 5 by from LOVE THE CHALLENGE AND LEARNING MORE EACH YEAR I HAVE DONE MY TAXES AND LEARNED SOMETHING NEW EACH YEAR I FILED. I LIKE TO DISCOVER NEW THINGS TO HELP PUT MORE IN MY POCKETS.
Date published: 2022-01-15
Rated 5 out of 5 by from Turbo Tax is easy Turbo tax is very fast and easy love it would recommend it to anyone
Date published: 2022-01-15
Rated 5 out of 5 by from Turbotax was helpfull I got the answer i was looking for and the live chat help me as well
Date published: 2022-01-15
Rated 5 out of 5 by from Turbo tax is so helpful I had some problems with my tax's and the live help section helped me so much I appreciate you guys so much. I'll always file with turbo tax in the future and I'll definitely recommend turbo tax to all my friends and family.
Date published: 2022-01-15
Rated 2 out of 5 by from Tr is more important than convenience Turbo Tax makes it easy to process a return, but as someone that has used them for years and has very simple returns, I've never been able to successfully use their free option. I'm pretty savvy when it comes to navigating sites,but could not figure out how to use the cheaper option. Their site will give you the run around and keep asking for an upgrade. I decided to go with the deluxe option because I couldn't figure out how to do it free. I called their customer service, and they were very nice but unhelpful. Even after deciding to do "Deluxe" which I knew I didn't need and seeing a charge of $78, I started to sign consents and saw a sudden increased fee of $144. I tried 4 separate times to see what I did wrong and retry their free option, but I don't have the time to keep trying. Next year, I'll be using the IRS free option. If you have a more complicated situation, I can see using an individual tax expert as a better option and if you have a simple return like myself, use the IRS site to file. I was willing to pay a fee for the convenience of Turbo Tax, but highly disappointed that they'd increase it immediately before filing. Transparency is more important that convenience. Won't be using Turbo Tax again unfortunately.
Date published: 2022-01-15
Rated 5 out of 5 by from easy always great service. easy to use and it makes tax time easy
Date published: 2022-01-15
Rated 5 out of 5 by from turbo tax to the rescue Turbo tax is really simple to use very easy and costs no expense.
Date published: 2022-01-15
All TurboTax® Offerings Reviews - Page 157