TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 3 out of 5 by from Average Average. More rough spots than there should be.....
Date published: 2021-05-13
Rated 5 out of 5 by from TurboTax is great Turbo Tax makes it fairly easy to do the taxes, but this year, I had a hard time getting the program to load and open correctly on my computer at first. Finally got it working but loaded it several times
Date published: 2021-05-13
Rated 3 out of 5 by from DEFECTIVE SOFTWARE AND NO RESULTS FROM (HELP) Could not use the 1099 entry for my S.S. Used the help pages and found others had the same problems and the so called procedure did not work and I spend a couple of hours trying every which way to make it work. I finally used the the long form to enter our S.S information which was transferred to the main forms. Otherwise I would have been able to complete my taxes on time. I was very disappointed that a software was defective and no uploads were in place to correct this problem. The problem may have been the update box as when you click on it it sent you to blank page which never opened, I left the page open for over 1 hours and tried many times using the printed procedure until I remember the the long forms were available. I have used Turbo Tax for many years and expected better.
Date published: 2021-05-13
Rated 5 out of 5 by from Turbo tax is so easy! I've used it before, so it had all my information saved. Made it super easy.
Date published: 2021-05-13
Rated 5 out of 5 by from Great Job! Great product. Very easy to use. Will use again next year.
Date published: 2021-05-13
Rated 5 out of 5 by from Love turbo tax Everything is just so easy breezy they do all your work
Date published: 2021-05-13
Rated 5 out of 5 by from Turbo Tax is great Maybe, it's just that I am getting more comfortable with Turbo Tax but it did seem a little more user friendly.
Date published: 2021-05-13
Rated 5 out of 5 by from Excellent I had no problem filing my taxes, it was very easy and I closed the app for awhile and when I went back it was easy finishing up. Thank you turbo tax.
Date published: 2021-05-13
Rated 5 out of 5 by from I like Turbo Tax Ive been using the program for 15+ years and never had a problem.
Date published: 2021-05-13
Rated 1 out of 5 by from Poor service, poor product I was unable to use the free file version due to bug in the software on a form. I was unable to complete the form completely in the free version. I was told I had to pay $80 for the deluxe version. I did and was able to fix the issue after over 2 hours on the phone with support and customer service. Then I was about to file my return and was forced to pay $25 to do the e-file even though it was included in the deluxe version and in previous free versions. Now Intuit won't give me my money back. Very poor product and service.
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1437
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Average Average. More rough spots than there should be.....
Date published: 2021-05-13
Rated 5 out of 5 by from TurboTax is great Turbo Tax makes it fairly easy to do the taxes, but this year, I had a hard time getting the program to load and open correctly on my computer at first. Finally got it working but loaded it several times
Date published: 2021-05-13
Rated 3 out of 5 by from DEFECTIVE SOFTWARE AND NO RESULTS FROM (HELP) Could not use the 1099 entry for my S.S. Used the help pages and found others had the same problems and the so called procedure did not work and I spend a couple of hours trying every which way to make it work. I finally used the the long form to enter our S.S information which was transferred to the main forms. Otherwise I would have been able to complete my taxes on time. I was very disappointed that a software was defective and no uploads were in place to correct this problem. The problem may have been the update box as when you click on it it sent you to blank page which never opened, I left the page open for over 1 hours and tried many times using the printed procedure until I remember the the long forms were available. I have used Turbo Tax for many years and expected better.
Date published: 2021-05-13
Rated 5 out of 5 by from Turbo tax is so easy! I've used it before, so it had all my information saved. Made it super easy.
Date published: 2021-05-13
Rated 5 out of 5 by from Great Job! Great product. Very easy to use. Will use again next year.
Date published: 2021-05-13
Rated 5 out of 5 by from Love turbo tax Everything is just so easy breezy they do all your work
Date published: 2021-05-13
Rated 5 out of 5 by from Turbo Tax is great Maybe, it's just that I am getting more comfortable with Turbo Tax but it did seem a little more user friendly.
Date published: 2021-05-13
Rated 5 out of 5 by from Excellent I had no problem filing my taxes, it was very easy and I closed the app for awhile and when I went back it was easy finishing up. Thank you turbo tax.
Date published: 2021-05-13
Rated 5 out of 5 by from I like Turbo Tax Ive been using the program for 15+ years and never had a problem.
Date published: 2021-05-13
Rated 1 out of 5 by from Poor service, poor product I was unable to use the free file version due to bug in the software on a form. I was unable to complete the form completely in the free version. I was told I had to pay $80 for the deluxe version. I did and was able to fix the issue after over 2 hours on the phone with support and customer service. Then I was about to file my return and was forced to pay $25 to do the e-file even though it was included in the deluxe version and in previous free versions. Now Intuit won't give me my money back. Very poor product and service.
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1437