TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Rated 4 out of 5 by from So easy to use! TurboTax makes doing my own taxes so easy! Thank you!
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax Thorough Tax Preparation I've used Turbo Tax since the 80's and it has evolved into a great timesaver. Due to the fact that I own rentals, I am not confident that I will remember everything and that leaves me with the option of using an accountant. I did that once and so I know exactly how much using TurboTax saves me and I feel that with it, I'm doing a job just as thorough as the accountant. I've used the Premier version for ten years now and all my records are backed up on DVD. Each year, TurboTax imports the previous year and compares as I prepare the current. Great tools are included for future planning and built-in reviews and checks to alert the user on conditions that may increase the possibility for audits. It is loaded with filing options to print, mail, electronically file or direct deposit for refunds and file for extensions. I love this program and will be using it next year.
Date published: 2022-04-15
Rated 5 out of 5 by from TurboTax is the BEST because of TERRIFIC Assistant This may be a rather long review, as I had several very difficult problems getting the Final Filing Stage. I had two prior Assistants before Julian, and although they did try to help, Julian was the only Assistant to reach back to me several times usually for an hour or longer working with me through many attempts!! I WAS STUNNED TO HAVE SUCH THOUGHTFUL AND COMPETENT SUPPORT -- JULIAN, YOU ARE WHAT TURBOTAX IS ALL ABOUT -- TRUE CUSTOMER SERVICE!! I was at first so frustrated, and Julian kept speaking about doing whatever it would take to make sure "We get our Service right and your Taxes filed ON TIME." Thank you for hiring such supportive and tax knowledgeable Assistants. Whatever you are paying Julian (and I pray you can reach back to him and let him know of his stellar Support), I think you should consider giving Mr. Julian ------ a hefty raise in Salary. To close, I wanted to let you know that I am NOT one to do any Ratings or Recommendations. Certainly, I do not sit at a typewriter (in my local Library, where Julian and I - over the phone - got everything wrapped up and FILED successfully--that was Julian's idea--and it WORKED!!) to write such a review. YES!! Julian was THAT great. Again, thanks for hiring such a solid employee. I think I can easily say, I recommend TURBOTAX to everyone needing to file Taxes. You can use my review!!
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax is great It was very easy to complete my taxes. It was great when it came to answering my questions.
Date published: 2022-04-15
Rated 4 out of 5 by from Straight Forward with a slight hiccup The only issue was I was not able to upload one of my W2 documents. Other than that, every prompt loaded quick.
Date published: 2022-04-15
Rated 2 out of 5 by from Multiple turbotax submissions rejected I have used TurboTax for at least 26 years and have never had taxes rejected. This year in addition to filing taxes for my husband and me, we decided to do the tax filing for our children as well. Instead of things going as smoothly as they have in the past, all (4) of our taxes were rejected, multiple times, based on the AGI (adjusted Gross Income) from last year not being correct. I reviewed the returns from 2020 for all of us and they are all accurate. I thought maybe there was a glitch that would be fixed with an update...several updates later and I have no choice but to submit all 4 returns via US mail. What galls me the most is the fact that I have already paid for the TurboTax product as well as the $25 fee per electronic return being filed, AND I still have no understanding as to why this is happening. I could have hired someone to come to my house for less than I'm spending...If I had feedback from Turbotax to help me understand why each one was rejected, it would not be as disappointing. I am still working on getting my filing fee returned; I am happy to pay for services, but I don't want to lose $100 because I used a tax program that didn't help me any more than doing the paper forms myself for FREE.
Date published: 2022-04-15
Rated 1 out of 5 by from this will be my last year filing with turbotax i have been a turbotax user for over 10 years. i used to sing it's praises, but this year i came across a newer function that was cause for concern. i have historically filed for free, but this year they changed that, and now you have to pay to file if you got unemployment wages. to think that turbo tax would want to charge people who received unemployment is a tax on the poor and despicable in my view. turbo tax should operate on a model of pay what you can, and the fact that they don't will make me use another service next year. there are plenty of free options for people to file their taxes out there and the fact that this company doesn't believe in being able to file for free makes it not a service i will endorse any longer. i hope that this review will cause turbo tax to re-evaluate its new position and change their policies accordingly. until it does, i will no longer support this service.
Date published: 2022-04-15
Rated 5 out of 5 by from Super Easy I use Turbo Ta every year and plan to continue to do so!
Date published: 2022-04-15
Rated 5 out of 5 by from Awesome Awesome. Everything was easy to complete And very fast
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax saves my @$$ Every year!!! I can't imagine going ANYWHERE else. Turbo Tax turns a stressful situation like filing my taxes into a walk in the park! I also appreciate the assistance from an online CPA to help me get through it.
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 1424
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from So easy to use! TurboTax makes doing my own taxes so easy! Thank you!
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax Thorough Tax Preparation I've used Turbo Tax since the 80's and it has evolved into a great timesaver. Due to the fact that I own rentals, I am not confident that I will remember everything and that leaves me with the option of using an accountant. I did that once and so I know exactly how much using TurboTax saves me and I feel that with it, I'm doing a job just as thorough as the accountant. I've used the Premier version for ten years now and all my records are backed up on DVD. Each year, TurboTax imports the previous year and compares as I prepare the current. Great tools are included for future planning and built-in reviews and checks to alert the user on conditions that may increase the possibility for audits. It is loaded with filing options to print, mail, electronically file or direct deposit for refunds and file for extensions. I love this program and will be using it next year.
Date published: 2022-04-15
Rated 5 out of 5 by from TurboTax is the BEST because of TERRIFIC Assistant This may be a rather long review, as I had several very difficult problems getting the Final Filing Stage. I had two prior Assistants before Julian, and although they did try to help, Julian was the only Assistant to reach back to me several times usually for an hour or longer working with me through many attempts!! I WAS STUNNED TO HAVE SUCH THOUGHTFUL AND COMPETENT SUPPORT -- JULIAN, YOU ARE WHAT TURBOTAX IS ALL ABOUT -- TRUE CUSTOMER SERVICE!! I was at first so frustrated, and Julian kept speaking about doing whatever it would take to make sure "We get our Service right and your Taxes filed ON TIME." Thank you for hiring such supportive and tax knowledgeable Assistants. Whatever you are paying Julian (and I pray you can reach back to him and let him know of his stellar Support), I think you should consider giving Mr. Julian ------ a hefty raise in Salary. To close, I wanted to let you know that I am NOT one to do any Ratings or Recommendations. Certainly, I do not sit at a typewriter (in my local Library, where Julian and I - over the phone - got everything wrapped up and FILED successfully--that was Julian's idea--and it WORKED!!) to write such a review. YES!! Julian was THAT great. Again, thanks for hiring such a solid employee. I think I can easily say, I recommend TURBOTAX to everyone needing to file Taxes. You can use my review!!
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax is great It was very easy to complete my taxes. It was great when it came to answering my questions.
Date published: 2022-04-15
Rated 4 out of 5 by from Straight Forward with a slight hiccup The only issue was I was not able to upload one of my W2 documents. Other than that, every prompt loaded quick.
Date published: 2022-04-15
Rated 2 out of 5 by from Multiple turbotax submissions rejected I have used TurboTax for at least 26 years and have never had taxes rejected. This year in addition to filing taxes for my husband and me, we decided to do the tax filing for our children as well. Instead of things going as smoothly as they have in the past, all (4) of our taxes were rejected, multiple times, based on the AGI (adjusted Gross Income) from last year not being correct. I reviewed the returns from 2020 for all of us and they are all accurate. I thought maybe there was a glitch that would be fixed with an update...several updates later and I have no choice but to submit all 4 returns via US mail. What galls me the most is the fact that I have already paid for the TurboTax product as well as the $25 fee per electronic return being filed, AND I still have no understanding as to why this is happening. I could have hired someone to come to my house for less than I'm spending...If I had feedback from Turbotax to help me understand why each one was rejected, it would not be as disappointing. I am still working on getting my filing fee returned; I am happy to pay for services, but I don't want to lose $100 because I used a tax program that didn't help me any more than doing the paper forms myself for FREE.
Date published: 2022-04-15
Rated 1 out of 5 by from this will be my last year filing with turbotax i have been a turbotax user for over 10 years. i used to sing it's praises, but this year i came across a newer function that was cause for concern. i have historically filed for free, but this year they changed that, and now you have to pay to file if you got unemployment wages. to think that turbo tax would want to charge people who received unemployment is a tax on the poor and despicable in my view. turbo tax should operate on a model of pay what you can, and the fact that they don't will make me use another service next year. there are plenty of free options for people to file their taxes out there and the fact that this company doesn't believe in being able to file for free makes it not a service i will endorse any longer. i hope that this review will cause turbo tax to re-evaluate its new position and change their policies accordingly. until it does, i will no longer support this service.
Date published: 2022-04-15
Rated 5 out of 5 by from Super Easy I use Turbo Ta every year and plan to continue to do so!
Date published: 2022-04-15
Rated 5 out of 5 by from Awesome Awesome. Everything was easy to complete And very fast
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax saves my @$$ Every year!!! I can't imagine going ANYWHERE else. Turbo Tax turns a stressful situation like filing my taxes into a walk in the park! I also appreciate the assistance from an online CPA to help me get through it.
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 1424