TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Turbo tax is excellent! So easy to follow! I've been using g Turbo Tax for many years now and I can't find anything to complain about or question. This program is so easy to follow and well written. Highly recommend.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax has been great AS always it has been great. I hope that they continue to keep up with the great woork.
Date published: 2023-04-18
Rated 5 out of 5 by from Solid product This is our 7th year w/ TT and it worked well as usual. We have some complex items like RSUs, out of state property, brokerage sales, backdoor/mega-backdoor IRA, etc so it usually takes 6-8 hours. I do wish it was simpler to navigate situations like the Backdoor Roth IRA conversion and 401K excess contributions; there seems to be different process/guidance each year; some of it feels conflicting but with some diligence it all gets figured out.
Date published: 2023-04-18
Rated 3 out of 5 by from Turbotax is hit and miss. It is not perfect I wanted to make a 1099 NEC to reflect money I paid to someone who did webwork for me and Turbotax refused to let me do that. Customer service was equally unhelpful. Using help and the search buttons was a dead end and frustrating. Finally I just had to give up and submit my tax return without it.
Date published: 2023-04-18
Rated 1 out of 5 by from Terrible This is going to be my last time using Turbo Tax. After the scandal that came out last year, I was more skeptical than ever about using Turbo Tax. I don't feel like the system is user-friendly and Turbo Tax is trying to maximize your return. They also provide hidden costs that are not explained up front.
Date published: 2023-04-18
Rated 5 out of 5 by from Fast and effective Great experience with Turbo Tax. Fast and effective. Filed taxes in a little over an hour.
Date published: 2023-04-18
Rated 4 out of 5 by from Tremendous Help Grateful for the help. I have had some changes and needed guidance.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax Deluxe Is Easy to Use Turbo Tax makes filing taxes easy. The interface is user-friendly.
Date published: 2023-04-18
Rated 5 out of 5 by from Great and Simple useful, made filing a bit less complicated overall
Date published: 2023-04-18
Rated 1 out of 5 by from eFile is No Longer Useful I have been using Turbo Tax for many years. However, the last two years I have experienced significant difficulty in filing my return electronically. It continues to be rejected and the fix suggested never works. This error was that my AGI does not match. I took it from my TurboTax return from last year...which was automatically transferred. The whole point is to take advantage of the digital process. No help from TurboTax
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1365
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax is excellent! So easy to follow! I've been using g Turbo Tax for many years now and I can't find anything to complain about or question. This program is so easy to follow and well written. Highly recommend.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax has been great AS always it has been great. I hope that they continue to keep up with the great woork.
Date published: 2023-04-18
Rated 5 out of 5 by from Solid product This is our 7th year w/ TT and it worked well as usual. We have some complex items like RSUs, out of state property, brokerage sales, backdoor/mega-backdoor IRA, etc so it usually takes 6-8 hours. I do wish it was simpler to navigate situations like the Backdoor Roth IRA conversion and 401K excess contributions; there seems to be different process/guidance each year; some of it feels conflicting but with some diligence it all gets figured out.
Date published: 2023-04-18
Rated 3 out of 5 by from Turbotax is hit and miss. It is not perfect I wanted to make a 1099 NEC to reflect money I paid to someone who did webwork for me and Turbotax refused to let me do that. Customer service was equally unhelpful. Using help and the search buttons was a dead end and frustrating. Finally I just had to give up and submit my tax return without it.
Date published: 2023-04-18
Rated 1 out of 5 by from Terrible This is going to be my last time using Turbo Tax. After the scandal that came out last year, I was more skeptical than ever about using Turbo Tax. I don't feel like the system is user-friendly and Turbo Tax is trying to maximize your return. They also provide hidden costs that are not explained up front.
Date published: 2023-04-18
Rated 5 out of 5 by from Fast and effective Great experience with Turbo Tax. Fast and effective. Filed taxes in a little over an hour.
Date published: 2023-04-18
Rated 4 out of 5 by from Tremendous Help Grateful for the help. I have had some changes and needed guidance.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax Deluxe Is Easy to Use Turbo Tax makes filing taxes easy. The interface is user-friendly.
Date published: 2023-04-18
Rated 5 out of 5 by from Great and Simple useful, made filing a bit less complicated overall
Date published: 2023-04-18
Rated 1 out of 5 by from eFile is No Longer Useful I have been using Turbo Tax for many years. However, the last two years I have experienced significant difficulty in filing my return electronically. It continues to be rejected and the fix suggested never works. This error was that my AGI does not match. I took it from my TurboTax return from last year...which was automatically transferred. The whole point is to take advantage of the digital process. No help from TurboTax
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1365