TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Rated 5 out of 5 by from Turbo Tax Free was great to use! I was a first time user and this platform was very easy to follow & use.
Date published: 2022-04-17
Rated 1 out of 5 by from Sneaking in the fees I finished up the free efile and they said I needed to upgrade to finished. I decided to reluctantly because I was getting frustrated, but it said you could take it out of your refund, so I did it. I then noticed when checking out, they throw in a $39 fee for having them take it out of my refund... so $54 upgrade AND $39 "hidden fee"...$93. They should make sure you know before getting to the end and feel too frustrated to go back...
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax is awesome! Easy enough to navigate the website and made the process a lot simpler. Great customer support team and answered all of my questions.
Date published: 2022-04-17
Rated 5 out of 5 by from Awesome It is great and simple even for people that have no experience in doing income tax.
Date published: 2022-04-17
Rated 4 out of 5 by from I wish there was a way to get a CPA review Positive: It is great that you can edit information on the forms view, yet you can switch to the step by step for explanations. Negative: (1) Could not find how to submit for an extension. (2) Explanations were not clear in regards to K-1 details. Specifically about capital accounts (3) I wish there was a way to get a CPA review before submitting (4) I wish there was a "audit risk" rating like in the individual version.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax is great! Great features, easy to navigate. I would recommend it to friends.
Date published: 2022-04-17
Rated 4 out of 5 by from good easy to use. had no issues. would use it again next year
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo tax is so cool It is easy to use and there is a professional helping you with your questions
Date published: 2022-04-17
Rated 4 out of 5 by from Good Software Good Software Good Software Good Software Good Software
Date published: 2022-04-17
Rated 1 out of 5 by from Overall Poor Experiance The software is nice, but it is over priced. I did not appreciate having to pay $49 extra for my state taxes. In the past I've been able to to file by paper w/o that cost. What was super annoying is I wasn't aware of this change. I'm find a better value next year!
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1272
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax Free was great to use! I was a first time user and this platform was very easy to follow & use.
Date published: 2022-04-17
Rated 1 out of 5 by from Sneaking in the fees I finished up the free efile and they said I needed to upgrade to finished. I decided to reluctantly because I was getting frustrated, but it said you could take it out of your refund, so I did it. I then noticed when checking out, they throw in a $39 fee for having them take it out of my refund... so $54 upgrade AND $39 "hidden fee"...$93. They should make sure you know before getting to the end and feel too frustrated to go back...
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax is awesome! Easy enough to navigate the website and made the process a lot simpler. Great customer support team and answered all of my questions.
Date published: 2022-04-17
Rated 5 out of 5 by from Awesome It is great and simple even for people that have no experience in doing income tax.
Date published: 2022-04-17
Rated 4 out of 5 by from I wish there was a way to get a CPA review Positive: It is great that you can edit information on the forms view, yet you can switch to the step by step for explanations. Negative: (1) Could not find how to submit for an extension. (2) Explanations were not clear in regards to K-1 details. Specifically about capital accounts (3) I wish there was a way to get a CPA review before submitting (4) I wish there was a "audit risk" rating like in the individual version.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax is great! Great features, easy to navigate. I would recommend it to friends.
Date published: 2022-04-17
Rated 4 out of 5 by from good easy to use. had no issues. would use it again next year
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo tax is so cool It is easy to use and there is a professional helping you with your questions
Date published: 2022-04-17
Rated 4 out of 5 by from Good Software Good Software Good Software Good Software Good Software
Date published: 2022-04-17
Rated 1 out of 5 by from Overall Poor Experiance The software is nice, but it is over priced. I did not appreciate having to pay $49 extra for my state taxes. In the past I've been able to to file by paper w/o that cost. What was super annoying is I wasn't aware of this change. I'm find a better value next year!
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1272