TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from Very Effficient I have used these programs since they came out. they have only become better
Date published: 2021-05-15
Rated 4 out of 5 by from Always satisfied with returns Been a customer since the early days. When all the fear about internet tax services were still in the taboo demographic. Congrats on the success of your product.
Date published: 2021-05-15
Rated 4 out of 5 by from MY TAXES I HAVE USED THEM FOR NINE YEARS AND HAD NO PROBLEMS
Date published: 2021-05-15
Rated 2 out of 5 by from THANKS FOR ELIMINATING WINDOWS 7 I don't need a corporate justification for the elimination of Windows 7 support, but as a result it required me to get a new computer and go through the frustration of new setup and coordination issues. I've used Turbotax for years but this will probably be my last time.
Date published: 2021-05-15
Rated 5 out of 5 by from Turbotax is aweome Turbotax is awesome product, though it would be great if it can handle mortgage refinance better.
Date published: 2021-05-15
Rated 5 out of 5 by from Very Happy Customer I've used Turbo Tax for about 10 years and it is a great product - very satisfied.
Date published: 2021-05-15
Rated 3 out of 5 by from Not as good as previous years I expected Turbo Tax to get better year after year. But this year it had LOTS of issues and there are some things that I could not fix. I had to START OVER. That sucks. Once some things are in Turbo Tax it is not easy to get them out. This was NOT a pleasant experience.
Date published: 2021-05-15
Rated 4 out of 5 by from Use it every year Tried using a professional. Came back to turbotax for better control and bigger refund
Date published: 2021-05-15
Rated 4 out of 5 by from Turbotax still needs some work It still likes to go in circles, and knowing how to get from mode to mode and back is not intuitive at all. There needs to be an option on (for example) form mode where I can click and go immediately back to where I left off on step-by-step mode. That's not there, so I often end up STARTING OVER in step-by-step mode for a section because it doesn't take me back to the exact place I left off in that section. So, I enter "continue" repeatedly until I get back to where I was. It's not just a lot of unnecessary repetitive steps, but it is also a worry that I am not sure what will happen if I do a "save". Where will it start me out, when I come back in? Am I overwriting existing data with blanks, because I hit "continue" over and over. This has been a problem since I stated with TurboTax 20+ years ago, and it has only gotten marginally better to navigate. NEED BETTER NAVIGATION BETWEEN MODES!!!
Date published: 2021-05-15
Rated 3 out of 5 by from Turbo Tax viewing Most difficult time I was the ability to view the software on my lap top. There were problems and had to plug into a monitor to see the activation page and the help menu. It should be a given that all window can be viewed whether using a laptop or a monitor, should not have had resolution problems.
Date published: 2021-05-15
All TurboTax® Offerings Reviews - Page 1177
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Very Effficient I have used these programs since they came out. they have only become better
Date published: 2021-05-15
Rated 4 out of 5 by from Always satisfied with returns Been a customer since the early days. When all the fear about internet tax services were still in the taboo demographic. Congrats on the success of your product.
Date published: 2021-05-15
Rated 4 out of 5 by from MY TAXES I HAVE USED THEM FOR NINE YEARS AND HAD NO PROBLEMS
Date published: 2021-05-15
Rated 2 out of 5 by from THANKS FOR ELIMINATING WINDOWS 7 I don't need a corporate justification for the elimination of Windows 7 support, but as a result it required me to get a new computer and go through the frustration of new setup and coordination issues. I've used Turbotax for years but this will probably be my last time.
Date published: 2021-05-15
Rated 5 out of 5 by from Turbotax is aweome Turbotax is awesome product, though it would be great if it can handle mortgage refinance better.
Date published: 2021-05-15
Rated 5 out of 5 by from Very Happy Customer I've used Turbo Tax for about 10 years and it is a great product - very satisfied.
Date published: 2021-05-15
Rated 3 out of 5 by from Not as good as previous years I expected Turbo Tax to get better year after year. But this year it had LOTS of issues and there are some things that I could not fix. I had to START OVER. That sucks. Once some things are in Turbo Tax it is not easy to get them out. This was NOT a pleasant experience.
Date published: 2021-05-15
Rated 4 out of 5 by from Use it every year Tried using a professional. Came back to turbotax for better control and bigger refund
Date published: 2021-05-15
Rated 4 out of 5 by from Turbotax still needs some work It still likes to go in circles, and knowing how to get from mode to mode and back is not intuitive at all. There needs to be an option on (for example) form mode where I can click and go immediately back to where I left off on step-by-step mode. That's not there, so I often end up STARTING OVER in step-by-step mode for a section because it doesn't take me back to the exact place I left off in that section. So, I enter "continue" repeatedly until I get back to where I was. It's not just a lot of unnecessary repetitive steps, but it is also a worry that I am not sure what will happen if I do a "save". Where will it start me out, when I come back in? Am I overwriting existing data with blanks, because I hit "continue" over and over. This has been a problem since I stated with TurboTax 20+ years ago, and it has only gotten marginally better to navigate. NEED BETTER NAVIGATION BETWEEN MODES!!!
Date published: 2021-05-15
Rated 3 out of 5 by from Turbo Tax viewing Most difficult time I was the ability to view the software on my lap top. There were problems and had to plug into a monitor to see the activation page and the help menu. It should be a given that all window can be viewed whether using a laptop or a monitor, should not have had resolution problems.
Date published: 2021-05-15
All TurboTax® Offerings Reviews - Page 1177