TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 2 out of 5 by from The program worked fine after wasting 1 1/2 days I've used TurboTax for many years. This year when it needed to do the update upon opening the program after I had entered my tax information and came back to enter more date the update was failing. Many people reported this problem. After wasting 1 1/2 days trying to do the updatre I finally reloaded the program and that resolved the issue. Intuit support was no help. This was very frustrating.
Date published: 2021-05-16
Rated 5 out of 5 by from Simple, thorough and smooth filing! Simple, smooth filing! No issues. Have used TurboTax for years - great product.
Date published: 2021-05-16
Rated 5 out of 5 by from Thank you! Very nice to work with. Easy to talk to. Answered all my questions.
Date published: 2021-05-16
Rated 5 out of 5 by from easy to navigate Great service throughout, the service really walks you through every step to get the greatest possible refund. I was originally supposed to receive one amount, but after reviewing all possible deductions allowed to me, turbotax was able to almost double my refund.
Date published: 2021-05-16
Rated 5 out of 5 by from Year 2020 Turbo Tax Turbo Tax - Year 2020 was easy to use and straight forward. I appreciate that it automatically retrieves information from my last year's tax return to save time. One suggestion, during the E-file section, Turbo Tax did not go directly to the question on what was my adjusted gross income from my previous tax return (security question). Instead, I noticed that the AGI question was listed in the E-File summary and I had not reviewed it for accuracy. Clicking on the AGI question was easy and I verified that the AGI data transferred from my previous tax return by Turbo Tax was correct.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is Amazing Turbo Tax makes it easier every year, why make it hard JUST USE TURBO TAX
Date published: 2021-05-16
Rated 4 out of 5 by from easy to use easy to use, would be nice to add MUFG Union Bank for Forms 1098 data
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is Great! First time user. Easy to use and quick. Was done in 30 miinutes.
Date published: 2021-05-16
Rated 4 out of 5 by from It works but slow and Stimulus wizard was wrong Long time TT user. IT works, I am always able to confidently file an accurate return but by gosh is your program slow to install, slow to open, and slow to update. Slight problem with your stimulus wizard this year. First stimulus payment was based on my 2018 return, second stimulus payment was based on my 2019 return. I'm told this was common. I had a dependent in 2018 but not 2019 (also common). The wizard was unable to comprehend this voodoo.
Date published: 2021-05-16
Rated 3 out of 5 by from Frustrating Experience until Leo Took Over Leo was terrific. We greatly appreciate how responsive he was with his calls and guidance in completing the return after a very frustrating experience with Caroline, Tricia and Marta. I had to call several times before Leo finally was the one to solve the problems.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 1125
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from The program worked fine after wasting 1 1/2 days I've used TurboTax for many years. This year when it needed to do the update upon opening the program after I had entered my tax information and came back to enter more date the update was failing. Many people reported this problem. After wasting 1 1/2 days trying to do the updatre I finally reloaded the program and that resolved the issue. Intuit support was no help. This was very frustrating.
Date published: 2021-05-16
Rated 5 out of 5 by from Simple, thorough and smooth filing! Simple, smooth filing! No issues. Have used TurboTax for years - great product.
Date published: 2021-05-16
Rated 5 out of 5 by from Thank you! Very nice to work with. Easy to talk to. Answered all my questions.
Date published: 2021-05-16
Rated 5 out of 5 by from easy to navigate Great service throughout, the service really walks you through every step to get the greatest possible refund. I was originally supposed to receive one amount, but after reviewing all possible deductions allowed to me, turbotax was able to almost double my refund.
Date published: 2021-05-16
Rated 5 out of 5 by from Year 2020 Turbo Tax Turbo Tax - Year 2020 was easy to use and straight forward. I appreciate that it automatically retrieves information from my last year's tax return to save time. One suggestion, during the E-file section, Turbo Tax did not go directly to the question on what was my adjusted gross income from my previous tax return (security question). Instead, I noticed that the AGI question was listed in the E-File summary and I had not reviewed it for accuracy. Clicking on the AGI question was easy and I verified that the AGI data transferred from my previous tax return by Turbo Tax was correct.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is Amazing Turbo Tax makes it easier every year, why make it hard JUST USE TURBO TAX
Date published: 2021-05-16
Rated 4 out of 5 by from easy to use easy to use, would be nice to add MUFG Union Bank for Forms 1098 data
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is Great! First time user. Easy to use and quick. Was done in 30 miinutes.
Date published: 2021-05-16
Rated 4 out of 5 by from It works but slow and Stimulus wizard was wrong Long time TT user. IT works, I am always able to confidently file an accurate return but by gosh is your program slow to install, slow to open, and slow to update. Slight problem with your stimulus wizard this year. First stimulus payment was based on my 2018 return, second stimulus payment was based on my 2019 return. I'm told this was common. I had a dependent in 2018 but not 2019 (also common). The wizard was unable to comprehend this voodoo.
Date published: 2021-05-16
Rated 3 out of 5 by from Frustrating Experience until Leo Took Over Leo was terrific. We greatly appreciate how responsive he was with his calls and guidance in completing the return after a very frustrating experience with Caroline, Tricia and Marta. I had to call several times before Leo finally was the one to solve the problems.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 1125