TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Turbo Tax is better than reading the IRS pubs I sold a rental property this year, and I felt it was hard to get all the answers I needed. One form kept demanding an answer of ")", but what was really needed, I finally figured out, was to leave the line blank, a process that frustrated me for about 20 minutes. Overall, it's much easier than figuring everything out myself.
Date published: 2021-05-16
Rated 4 out of 5 by from Very good tool for filing The layout and overall design of the website are really clean and make it easy and understandable to go through. It does a good job helping you through it if you aren't sure about a certain question or answer. The only complaint I have is that it asked me if I wanted to upgrade my account three times. I understand money has to be made, but I feel like once is enough to offer.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo tax saved the day! We've been with Turbo tax for 6 or more years and they have never failed us. This year was the first year we used the live expert and Stacey was fantastic! She answered all our questions and was so helpful and friendly.
Date published: 2021-05-16
Rated 4 out of 5 by from easy service reasonable priced easy did at home but needed help most difficult part was trying to get verification code to work.
Date published: 2021-05-16
Rated 3 out of 5 by from It's okay I was caught off guard by the fact that I had to pay to file this year because I have an insurance plan with my employer that has an HSA (that I and my employer have never contributed to) when I got towards the end of filing. It wouldn't let me continue filing because of this. Never had this issue before.
Date published: 2021-05-16
Rated 5 out of 5 by from turbo tax was great easy to use didn't take too long.made it simple and quick
Date published: 2021-05-16
Rated 4 out of 5 by from good had trouble finishing with taking payment to file.
Date published: 2021-05-16
Rated 4 out of 5 by from I'm Back Tried another brand of tax software last year and ended up with delays due to having to provide follow-up info to the state. Also TT is SO much more intuitive than the other one to use.
Date published: 2021-05-16
Rated 5 out of 5 by from So Easy So easy to follow, not complicated at all, will return next year.
Date published: 2021-05-16
Rated 3 out of 5 by from TurboTax is convenient I have been using TurboTax for a few years because it's convenient and my tax filing status is straightforward. Unfortunately, each year it has gotten more expensive for very basic service - regardless of selecting the "Deluxe" option.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 1124
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Turbo Tax is better than reading the IRS pubs I sold a rental property this year, and I felt it was hard to get all the answers I needed. One form kept demanding an answer of ")", but what was really needed, I finally figured out, was to leave the line blank, a process that frustrated me for about 20 minutes. Overall, it's much easier than figuring everything out myself.
Date published: 2021-05-16
Rated 4 out of 5 by from Very good tool for filing The layout and overall design of the website are really clean and make it easy and understandable to go through. It does a good job helping you through it if you aren't sure about a certain question or answer. The only complaint I have is that it asked me if I wanted to upgrade my account three times. I understand money has to be made, but I feel like once is enough to offer.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo tax saved the day! We've been with Turbo tax for 6 or more years and they have never failed us. This year was the first year we used the live expert and Stacey was fantastic! She answered all our questions and was so helpful and friendly.
Date published: 2021-05-16
Rated 4 out of 5 by from easy service reasonable priced easy did at home but needed help most difficult part was trying to get verification code to work.
Date published: 2021-05-16
Rated 3 out of 5 by from It's okay I was caught off guard by the fact that I had to pay to file this year because I have an insurance plan with my employer that has an HSA (that I and my employer have never contributed to) when I got towards the end of filing. It wouldn't let me continue filing because of this. Never had this issue before.
Date published: 2021-05-16
Rated 5 out of 5 by from turbo tax was great easy to use didn't take too long.made it simple and quick
Date published: 2021-05-16
Rated 4 out of 5 by from good had trouble finishing with taking payment to file.
Date published: 2021-05-16
Rated 4 out of 5 by from I'm Back Tried another brand of tax software last year and ended up with delays due to having to provide follow-up info to the state. Also TT is SO much more intuitive than the other one to use.
Date published: 2021-05-16
Rated 5 out of 5 by from So Easy So easy to follow, not complicated at all, will return next year.
Date published: 2021-05-16
Rated 3 out of 5 by from TurboTax is convenient I have been using TurboTax for a few years because it's convenient and my tax filing status is straightforward. Unfortunately, each year it has gotten more expensive for very basic service - regardless of selecting the "Deluxe" option.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 1124