TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from Turbo Tax is expensive It is expensive for doing the taxes yourself. I like the live interaction but it could be flawed due to the chat may be interpreted wrong and they give you the wrong answer. But overall its OK for simple returns.
Date published: 2023-05-04
Rated 5 out of 5 by from Good Good …………………………………………………………………………………………………………………..
Date published: 2023-05-04
Rated 1 out of 5 by from Seems to be getting worse, Taxes Rejected Twice! I have used Turbo Tax to fil for the last several years and it seems like this year was the worst. I recognize that the company is attempting to streamline the process and that the government is ultimately responsible for the policy changes, however there is lil guidance for these requirement changes.
Date published: 2023-05-04
Rated 3 out of 5 by from Fast but It's fast if you want to do your taxes yourself but it's expensive so what's the point in getting a tax refund if they're going to take it.
Date published: 2023-05-04
Rated 4 out of 5 by from Great Tool, A Few Small Suggestions Overall really appreciate the design! Love the animations and the indicators of where I'm at / how much more I have to do. When notified to fix things at the end it would be awesome to hyperlink back to the page I can edit. I also kept being told I had successfully filed my returns when ... I hadn't. Last minor side thought - I think the animation uses 117k as the example of an AGI, just thinking that most people using TurboTax probably make less than that? I don't know, I was just guessing that six figure earners might often pay someone to their taxes and if that's true maybe bump the example number down so our tiny egos feel a little better about how much we make. Hahaha. Thanks again, really wonderful tool!
Date published: 2023-05-04
Rated 5 out of 5 by from Kathy was great I liked working with Kathy and could tell she cared about doing a good job!
Date published: 2023-05-04
Rated 5 out of 5 by from TurboTax Is Cool I been doing my taxes for 3 years with turbotax and im amaze how easy and reliable it is with them.
Date published: 2023-05-04
Rated 4 out of 5 by from I like Turbo Tax I have been using Turbo Tax for several years now .and I really like the fact that it is very easy to use.
Date published: 2023-05-04
Rated 2 out of 5 by from $69 for WHAT? i elected to pay $69 for added assistance in case i needed it. turns out, I needed it! now it seems i have to pay $219. what was $69 for?
Date published: 2023-05-04
Rated 5 out of 5 by from Awesome! Very friendly, patient and helpful. Thanks! will use again.
Date published: 2023-05-04
All TurboTax® Offerings Reviews - Page 111
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Turbo Tax is expensive It is expensive for doing the taxes yourself. I like the live interaction but it could be flawed due to the chat may be interpreted wrong and they give you the wrong answer. But overall its OK for simple returns.
Date published: 2023-05-04
Rated 5 out of 5 by from Good Good …………………………………………………………………………………………………………………..
Date published: 2023-05-04
Rated 1 out of 5 by from Seems to be getting worse, Taxes Rejected Twice! I have used Turbo Tax to fil for the last several years and it seems like this year was the worst. I recognize that the company is attempting to streamline the process and that the government is ultimately responsible for the policy changes, however there is lil guidance for these requirement changes.
Date published: 2023-05-04
Rated 3 out of 5 by from Fast but It's fast if you want to do your taxes yourself but it's expensive so what's the point in getting a tax refund if they're going to take it.
Date published: 2023-05-04
Rated 4 out of 5 by from Great Tool, A Few Small Suggestions Overall really appreciate the design! Love the animations and the indicators of where I'm at / how much more I have to do. When notified to fix things at the end it would be awesome to hyperlink back to the page I can edit. I also kept being told I had successfully filed my returns when ... I hadn't. Last minor side thought - I think the animation uses 117k as the example of an AGI, just thinking that most people using TurboTax probably make less than that? I don't know, I was just guessing that six figure earners might often pay someone to their taxes and if that's true maybe bump the example number down so our tiny egos feel a little better about how much we make. Hahaha. Thanks again, really wonderful tool!
Date published: 2023-05-04
Rated 5 out of 5 by from Kathy was great I liked working with Kathy and could tell she cared about doing a good job!
Date published: 2023-05-04
Rated 5 out of 5 by from TurboTax Is Cool I been doing my taxes for 3 years with turbotax and im amaze how easy and reliable it is with them.
Date published: 2023-05-04
Rated 4 out of 5 by from I like Turbo Tax I have been using Turbo Tax for several years now .and I really like the fact that it is very easy to use.
Date published: 2023-05-04
Rated 2 out of 5 by from $69 for WHAT? i elected to pay $69 for added assistance in case i needed it. turns out, I needed it! now it seems i have to pay $219. what was $69 for?
Date published: 2023-05-04
Rated 5 out of 5 by from Awesome! Very friendly, patient and helpful. Thanks! will use again.
Date published: 2023-05-04
All TurboTax® Offerings Reviews - Page 111